RS
Roxanne S
Active since Jan 2023
2
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Reviews
2 reviews9 months ago
DISSAPOINTED
Dear SupaMac Bellville Team, I had my vehicle serviced at your Bellville branch in September. A few months after the service, I noticed consistent oil leaks, which I initially couldn’t trace. I recently took my car in to be assessed and was informed that the incorrect oil filter had been fitted during the service at your workshop. This has resulted in my car leaking oil over an extended period, which not only explains the oil stains where I park but has now cost me R600 to replace the oil filter with the correct one. While I understand that errors can occur, this mistake has directly impacted my vehicle’s performance and incurred unnecessary costs on my end — costs which I believe should be covered by SupaMac, given the circumstances. I initially reported this issue via your WhatsApp line two weeks ago but have not received any response to date, which is disappointing and adds to my frustration. I kindly request that this matter be acknowledged and resolved as soon as possible. I am happy to provide the invoice and feedback from the mechanic who rectified the issue.
0 replies
39 months ago
CANT COMPLAIN ABOUT THE SERVICE , THERE IS NONE
after 5 + months my cars bumper is still not repaired after the accessor came to assess the car , damages were R9000+ but this unsurance wants to pay 3500 for a scratch at the back of my car which they damaged the front (bumper) SA Taxi Insurance people are so incompetent i have no words , i just want my car fixed... im so sick of sending follow up emails each and every single day .. what a disgrace , i have never in my life experienced such poor service when their taxi driver bumped my car ... from august 2022 _ to now nothing has been resolved.
132 replies
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