JL
Jared L
Active since Jan 2023
3
Reviews
0
Industries
Reviews
3 reviews38 months ago
Pay what is advertised.
I saw a deal online for the Nothing Phone 1 for R599 over a 36 month period on the Chatz Connect and Vodacom 4u. When applying online, the application is routed to my closest branch. The challenge that I'm experiencing is that the branch does not offer the same deal as advertised online. Chatz head office is trying to assist me in getting understanding what went wrong however, its my right as a consumer to pay the price as advertised. I'm starting to feel despondent, as I am being inconvenienced by internal processes. Until today I still see the same price advertised and I would like the same deal as advertised online and not the inflated pricing offered instore.
106 replies
39 months ago
Bad business
On the 14 January 2023, I purchased a bag of Huggies Gold Jumbo (size 4) at Baby City in N1 City Value Centre. Upon opening the bag, my wife discovered a defect on the nappies, namely, that the elastic on the one side of the nappy was missing (the section that seals around the baby's leg). On the 16th January 2023, I returned to the store to report the defect and request for a refund/exchange. The store manager informed me that I need to log the defect directly with Huggies (Kimberley Clark) and that I would need to sort it out with them. I explained that I purchased from Baby City and not Huggies however, they insisted that they couldn't assist and that i log a complaint with Huggies. They were helpful in contacting Huggies on my behalf as they could also confirm the defect however, my frustration comes in when clients needs to log a complaint directly with a 3rd party supplier, which is extremely unfair and unsettling. This is the first time in my life that I was ever referred to log a complaint with a supplier, as most retailers handle complaints directly to avoid bad client service and reputational damage. This is definitely not the manner that a retailer should handle these complaints unless they plan on losing customers to their competitors. I will never purchase anything at this Baby City again!! as they refuse to take accountability, responsibility and ownership for their products sold .
0 replies
39 months ago
Baby City does not take responsibility for their Products
On the 14 January 2023, I purchased a bag of Huggies Gold Jumbo (size 4) at Baby City in N1 City Value Centre. Upon opening the bag, my wife discovered a defect on the nappies, namely, that the elastic on the one side of the nappy was missing (the section that seals around the baby's leg). On the 16th January 2023, I returned to the store to report the defect and request for a refund/exchange. The store manager informed me that I need to log the defect directly with Huggies (Kimberley Clark) and that I would need to sort it out with them. I explained that I purchased from Baby City and not Huggies however, they insisted that they couldn't assist and that i log a complaint with Huggies. They were helpful in contacting Huggies on my behalf as they could also confirm the defect however, my frustration comes in when clients needs to log a complaint directly with a 3rd party supplier, which is extremely unfair and unsettling. This is the first time in my life that I was ever referred to log a complaint with a supplier, as most retailers handle complaints directly to avoid bad client service and reputational damage. This is definitely not the manner that a retailer should handle these complaints unless they plan on losing customers to their competitors. I will never purchase anything at this Baby City again!! as they refuse to take accountability, responsibility and ownership for their products sold .
0 replies
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1 Star
3 (100%)