SK
Samantha K
Active since Feb 2023
3
Reviews
0
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Reviews
3 reviews2 months ago
Kia Tygervalley – Extremely Disappointing After-Sales Service
I am sharing my experience to highlight the poor after-sales service I received from Kia Tygervalley. I purchased my vehicle in January, and despite reporting issues shortly after, it took the dealership two months to give any attention to the concerns. When Kia finally booked the vehicle in for three days, they committed to completing: A full valet Paint repair Replacement of the towbar cap However, upon collecting my vehicle, none of these tasks were completed. The paint repair was done exceptionally poorly (looking like smeared correction fluid), the valet was not done, and the towbar cap was not replaced. Although I received feedback, there was never a practical solution or corrective action, despite multiple follow-ups from my side. At this point, I have chosen not to engage further. I will be replacing the towbar cap myself and arranging the valet that should have been completed at the time of sale. If Kia Tygervalley chooses to resolve this matter by reimbursing the costs I had to cover myself, I will gladly update my review to reflect that resolution. However, I will not be returning my vehicle to this dealership in the future. This experience has been far below the standard expected from a reputable dealership, and I hope this helps future customers make informed decisions.
0 replies
37 months ago
Brigette from UIF Mommies - This is not a happy customer.
Paid in March 2023 - Bridgette is not answering calls after payment was made. Unfortunately, I did not check the reviews before making the payment. I was almost certain that this company was legit, because I knew about them since 2007? What went wrong? Would definitely not recommend....
0 replies
41 months ago
EPS Sales person
I would not recommend speaking to the sales person or making an appointment, but if you do, know that this will not just take a few minutes, it will take an hour and a half. Also, if you think the meeting is going well,Wait till the end when their true training colors show when they push you for a sale.I cannot speak for the product, but the other reviews does👎👎.
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