KH
kuvesh H
Active since Feb 2023
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2 reviews39 months ago
Terrible service from high end dealer
We were involved in an accident end of November 2022 where my GLE aquaplaned on wet roads and hit barrier. Vehicle has been with Mercedes Benz since then. Insurance approved repair on 06/12/2022 My vehicle is still at MB approved panel beaters waiting parts that were apparently ordered. No eta can be given with regard the parts neither can they give me answers with regards when my vehicle will be ready. Been told that online parts order system has been offline since December. In the interim i am expected to pay an exorbitant monthly debit order to MB for a vehicle that sits on their floor. Disappointed, frustrated!!!!! After more than 10 years as a mercedes benz client I cannot understand why mercedes benz cannot commit and say we dont have parts. We cannot source them or know how long it will take? Accept responsibility for the terrible service and come to a solution. Dr RB Haridass
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