TM
Tankiso M
Active since Feb 2023
2
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Reviews
2 reviews34 months ago
Bad service from Adminplus
On Friday the 02/06/23 my phone Honor X 7 was ****** and I reported the matter the following day at Telkom Waterfront, I was then advised to claim the device as it is insured. On Wednesday the 07/06/23 I received the SMS that clearly stipulate that my claim is approved and I must pay R 500 access fee. On Friday the 09/06/23 I made a payment as requested and I the called the Claim department to confirm if they have received my email that was requested from my side, the Consultant confirmed that they received everything and the device will be delivered within seven working days. To my surprise today when I called the claim department I was told I must pay extra R500, I then requested to speak to the manager then I was put on hold until my airtime was finished. I called again and I was told I am no longer supposed to pay extra R500 and I have to wait another seven working days. I am not happy about the service I have received from Telkom Insurance department. On Monday the 19/06/23 the delivered a device with one sim card slot, then I called them and informed them that my phone was dual sim and they said the will sent courier to come fetch the device and the didn't. Today the 21/06/23 I called them again and the lady by the Name of Ncumeka hung up a phone on me when I requested to speak to Clyde because she could not confirm when will the be fetching the wrong device they delivered and when will they be delivering the new one. I am so shocked about the high level of Unprofessionalism I received from adminplus.
0 replies
38 months ago
Ignorance of South African Lifes
On Sunday the 12/02/2023 at 13:37 had a terrible experience that nearly caused a fatal crash. I was driving from Botshabelo to Bloemfontein when I came across Interstate bus that was driving from Bloemfontein direction towards Botshabelo. As I came closer to the bus, the bus shot a stone the hit and cracked my windscreen and I nearly caused an accident Fortunately I managed to control my vehicle until it was stationery. I then immediately called Interstate and informed them about my situation then they said i must report the incident at the Depot near Hostel one in Bloemfontein, I then went and stated my case and the took my particulars and they promised me that their supervisor will call me on Monday the 13/02/2023 but nothing happened. On Tuesday the 14/02/2023 I sent Interstate an email stating my case, on 15/02/2023 I received a call from Interstate and they said they can not assist me with anything because its not their problem that I came under such situation. I then requested the gentlemen to put everything he told me in writing and nothing has been done yet. Now I understand why so many fatal crashes on our roads, it is because of the same attitude we get from this Big companies who does not care about the life's of ordinary South Africans. Anyone who can help please do so that we save the life's of many more voiceless citizens.
56 replies
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