TN
Tersia N
Active since Feb 2023
8
Reviews
0
Industries
Reviews
8 reviews9 months ago
Horrific experience
Horrific experience. I made an appointment to colour my hair, tint and highlights in April. I requested a quote before making the appointment. They had a look at my hair, agreed to colour the way I wanted it. Provided a quote. The next day when I went in for the colour, I showed the stylist several pictures of my previous colours, all the same. She did not say she could not colour as per my pics. When she finished, I was horrified. She then said to let the colour settle. I was also charged R1000 more than what I was quoted the day before. Two days later, I called her again and expressed my dissatisfaction. She said they will correct the colour. When I went back for them to fix their error, all they did was add more base colour, the tint. The highlights then looked like trash. The colour was nothing near the pics I had shown her. The Salon at Pineslopes are pathetic. I now have colour on my hair which I have never worn before. I have been wearing the same colour for over 30 years, only to have this stylist mess up my hair.
0 replies
13 months ago
Pathetic online pickers and service
I ordered items on the 27 December '04. I made a note on the app before checkout stating" if any of the items are out of stock, please call me on......" The main item I needed was out of stock but they did NOT bother to call me. I would have cancelled my order. They sent the other items which I didn't really need, but ordered to make up the R159, minimum order. I called the Cedar Square store numerous times, spoke to the online agents. All to no avail. I suggested they refund the delivery charge. Well two months later, still no resolve. Woolworths head office did not even respond to my mail. Their pickers don't read the notes on the app.
0 replies
20 months ago
Woolies Dash pathetic service
The Woolworths dash app is so badly designed. Firstly, you cannot choose the store which you want your order to come from. Woolworths runs promotions- on a Wednesday, they have 3 pizzas for the price of 2. When they do not have one of the pizzas in stock, they send you two pizzas and charge you for 2. Can Woolies not do the Maths. It’s 3 for 2. Not 2 for 2. The store doesnt have the common sense to call the customer to inform them that they are out of stock. The customer has to accept the 2 pizzas and pay for the 2. Dash then throws the terms and conditions at the customer. Instead of trying to assist, Neo at Dash had the audacity to say that the customers dont read the terms snd conditions. If you choose “do not substitute” purely because you do not want another product, Woolworths merely *****s from the customer. Why can they not contact the customer while picking to inform the customer that they are out of stock. Then the customer can decide whether they want to cancel the order. Then they have the nerve to say they cannot send a driver to collect the items from the customer. The customer must go to the store to return the items , in this instance, the two pizzas they delivered, instead of three. What a cheek!
0 replies
21 months ago
Pathetic service
Their customer service is non existent. I called yesterday and the consultant said she would get her team leader to return my call. 24 hours later, I’m still waiting for their call. I wrote several emails to them and sent it to the only mail address help@dstv .com. Also, no response. All this after being assured by them in July that they would rectify my account. Not only did they not rectify the account, they added additional charges ???? They are so ***********. HOW DOES ONE COMMUNICATE WITH THESE PEOPLE WHO DONT UNDERSTAND ENGLISH
159 replies
32 months ago
Poor quality at Lonehill Woolworths
This branch does NOT adhere to the quality standards Woolworths prides itself on. I was at the store on the 6 April and they had hot cross buns on their shelves which had expired on the 5 April. Two weeks back, I bought a pre-packed pack of tomatoes. Upon opening the packet at home, the tomatoes were all rotten. There were a few packets which were leaking , yet still on their shelf.
0 replies
32 months ago
Compliments !!!
Shout out to Karhy, Shelley and the rest of the staff. You are just amazing. Friendly and exceptionally helpful. No question is a burden for them. They will offer the best advice and options to suit the customer and not purely the business, which guarantees loyalty.
0 replies
38 months ago
Rain
After numerous attempts at trying to get Rain to cancel my subscription, they finally responded to my complaint on Hellopeter. I eventually managed to cancel my Rain subscription. Now that my subscription has been cancelled, they have the odesity to continue taking. a payment off my account. This is the worst customer service experience I’ve had. They are thieves Stealing money from our accounts 😡 They do not respond to e-mails. One has to liase with them by leaving a message on their app. It’s like dealing with a dysfunctional robot. Calling their support desk is a nightmare. You are met with the most arrogant staff.
689 replies
39 months ago
Complaint
I’ve been trying to cancel my rain subscription since the 1 February, to no avail. I mailed them, called them. The signal deteriorated over time. Last year I complained about the signal. They merely ignored me. Now they refuse to cancel my subscription. The contract states that we can give them a month’s notice. Today is the 15th, and now they will want to charge me for another month.
725 replies
Review Distribution
5 Star
1 (12.5%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
7 (87.5%)