NM
Naledi M
Active since Mar 2023
13
Reviews
0
Industries
Reviews
13 reviews5 months ago
BAD CUSTOMER SERVICE AND NO CONNECTION!!!
IM PAYING FOR THREE DEVICES ON YOUR RISE SUBSCRIPTION BUT ONLY ONE DEVICE CONNECTS. YOUR AGENT JOSIE IS NIT HELPING, HE'S EVEN LYING ABOUT TRYING TO CALL ME WHEN MY PHONE IS FULLY CHARGED WITHOUT ANY MISSED CALLS!!! HE IS MAKING HOLD ON WHATSAPP WITHOUT IFORMING ME, LET ALONE GIVE A REASON SINCE 18:23 PM ITS NOW 19:07 PM HE NO LONGER RESPONDING TO MY MESSAGES. RISE TELECOMS IS THIS HOW YOU TRAIN YOUR AGENTS TO TREAT YOUR PAYING CUSTOMERS?? IF YOU CAN'T FIX MY CONNECTION ISSUES THEN I WANT MY FILL REFUND!!!
0 replies
7 months ago
WORST ATM AND CUSTOMER SER!!!
I can't believe how Capitec"s staff and ATM machines CAN BE SO ***********. HOW CAN YOUR CAPITEC STAFF WATCH ME USE AN ATM THAT DOESN'T PROCESS WITHDRAWALS THEN ACTS DUMP WHEN SHE JUST ATTENDED A CLIENT WITH THE SAME CASE USING THE SAME ATM?? AS PER REFERENCE NUMBER 138867068. I WANT MY MONEY IN 24 CAPITEC. YOUR IS NOT EVEN BOTHERED BY THE INCONVENIENCE. IS THAT HOW YOY TRAIN WORKERS TO TREAT CUSTOMERS???? I WANT MY MONEY REVERSED WITHOUT CHARGESS!!!
159 replies
9 months ago
Great Service!!!!
I would like to appreciate Lamla Nqcwangushe who patiently helped me with great calmness today with my frustration of my used up data and I would like to equally apologize to Lamla for venting at him and raising my voice. He helped me realize that my background apps were the ones that used up all the data I was inquiring about.
0 replies
11 months ago
Misleading Information
I'm very disappointed in Absa financial advisor Nishen Moodley who **** about my late father's estate not being wound up and further **** about my step mother being uncontactable by Absa administrators and **** about the documents required of her not being received hence the length emails I sent on Tuesday and Wednesday. I'm actually going to sue him for lying. I call him on Tuesday yesterday at an Absa branch in Marshalltown to enquire. Is this how treats it's clients and prospects???
53 replies
11 months ago
BAD CONNECTION
IM ALWAYS DISCONNECTED, ALWAYS ASKING TO BE CONNECTED!!! RISE YOUR CONNECTION IS INCONSISTENT,BAND YOUR STAFF AREN'T CUSTOMER FRIENDLY AND TIMEOUS.
0 replies
13 months ago
NON COMPLIANCE TO FIC LAW
Urgent Complaint Regarding Truecaller’s Failure to Verify Users Properly I am writing to formally raise my concerns regarding your platform’s inadequate verification process for users and phone numbers displayed on your app. Your failure to verify users through their cellular network providers has created a significant loophole, allowing impersonators to falsely present themselves as legitimate businesses or individuals. This negligence has severe consequences, as *****sters are exploiting your platform to deceive and obtain sensitive information from unsuspecting people. By failing to implement a robust Know Your Customer (KYC) methodology, Truecaller is indirectly enabling identity ***** and misleading the public. I have firsthand proof of how Truecaller’s inaccurate number identification has caused serious confusion. While working as a call center agent at IconAf, I experienced two incidents where Truecaller misrepresented the number I was calling from: I made an outgoing call to a prospect who believed I was calling from Nedbank, as the number appeared under Nedbank’s name on Truecaller. When I clarified that I was calling from IconAf, the client immediately hung up. In another instance, a client mistakenly thought I was calling from Teasers strip club. I had to quickly clarify that I was, in fact, calling from IconAf. These misidentifications severely impacted my ability to conduct business, damaged the credibility of my employer, and misled consumers. I have email records of my communication with the former branch manager of IconAf regarding this issue. Unfortunately, the branch I worked at shut down last year, but the issue remains a major concern. Under South African law, any company that collects, stores, and processes client information is obligated to comply with the Financial Intelligence Centre Act (FICA) and the Protection of Personal Information Act (POPIA). If Truecaller continues this passive approach and does not take immediate action to verify users through their network providers, I will be left with no choice but to report your non-compliance to the relevant authorities. Should Truecaller fail to rectify this issue, I will escalate the matter to the Financial Intelligence Centre (FIC) and the Information Regulator of South Africa. Non-compliance with KYC regulations carries severe penalties, including fines of up to R10 million. I strongly urge Truecaller to take immediate corrective action to verify users more effectively and prevent the continued misuse of your platform for *****ulent activities. Please provide me with an official response outlining the steps you will take to address this issue.
0 replies
13 months ago
Justin's Bad Attitude - No manners
I went to city property in Johannesburg at loveday and Marshall St. I walked in and I spoke to Justin a white gentleman who asked me what I was here to do and I told him that I viewed a unit 1105 and I would like to rent it as an office and he told me to go and sit down and wait in the queue and I’ll be assisted by the lady. when I eventually got to her and told her that I want to rent an office not an apartment she told me to go back to Justin and I said to her but Justin said I should come to you and the lady reiterated you want to rent an office? And I answered yes an office not an apartment and she said yes so you have to go to Justin when the lady called Justin, Justin said oh she never said anything she just said unit 1105. when I went back to Justin, he kept a straight face was not even bothered for inconveniencing me as a customer but instead blamed me for miscommunication. I asked him what how much is the unit he rudely said he's not a leasing agent, and when I wanted to give him my details to get an agent to call me, he blatantly refused to assist me. his attitude was very cold very rude and has no customer service skills doesn’t know how to talk to people so I’m not sure why city property would hire such *********** people because as a business if this is the kind of business you are who hire such people of such caliber who don't know how to talk to people then you're not worth our business.
0 replies
14 months ago
BAD CONNECTION AND CUSTOMER SERVICE
Rise Wifi is newly installed where I stay. We are currently on a free trial for a week but unable to connect to their wifi. Their customer service is very poor. been waiting for more than an hour to be connected to an agent. No Help. Yet they want our business!!! YOUR SERVICE IS VERY POOR AS YOUR CONNECTION!!! FIRST IMPRESSIONS LASTS. YOU ARE FAILING TO KEEP UP!! YOU DON'T EVEN CARE . YOU JUST WANT MONEY RIGHT??
0 replies
21 months ago
BAD SERVICE
My experience has really been unpleasant wit momentum, your lines are unreachable as I was transferred from one line to another, no is accountable. PLEASE CANCEL MY POLICY WITH IMMEDIATE EFFECT: policy 333434452. DO NOT DEBIT MY ACC!!!!
106 replies
22 months ago
Bad Service
I came in with my step mom to process a funeral claim on Thursday for my dad's passing. Consultant advisedbthat we open a absa account to have the funds paid in by Friday. We sat the whole day to do this. We are in the Bank now, we burying our father tomorrow. No has answers at Absa. we need the money now Absa. !!! We are told Absa life is closed on Saturday. Absa your Staff has MISLEAD US !!!! WE DEMAND THE MONEY
106 replies
Review Distribution
5 Star
1 (7.6923076923076925%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
4 (30.76923076923077%)
1 Star
8 (61.53846153846154%)