RT
Rise Telecoms
Claimed Business
RT
Rise Telecoms
Claimed Business
61 Reviews (last 12 months)
Does not respond to reviews
AI Review Summary
Based on recent customer reviews, Rise Telecoms presents a deeply polarised customer experience. A handful of named agents, particularly Lydia, Josie, Gugu, and Mpho, are repeatedly praised for exceptional individual service, scoring well on Customer Service & Support Quality (3.2). However, systemic failures in Communication & Responsiveness (1.6) and Network Reliability (1.6) severely undermine the overall experience, leaving many customers frustrated and unable to use the service they pay for.
Top Strengths:
- •Customer Service & Support Quality: Named agents like Lydia Pillay, Josie Mosaola, Gugu Kajane, and Mpho Mtsi are consistently praised for patience, dedication, and resolving issues. These individuals are frequently described as going above and beyond.
Service Quality Ratings
MetricScoreIndustry AvgBest in Class
Performance(last 12 months):
0Trustindex Rating
#10Ranked In Mobile Networks
12h 19mReply Time
-64 NPSUnlikely
Replied to 9% of negative reviews
Reply time on negative reviews: 12 hours 19 min
TrustIndex
0
Ranking
#10
in Mobile Networks
Avg Reply
12h 19m
NPS Score
-64
Recommended: Unlikely
Replied to 9% of negative reviews
Reply time on negative reviews: 12 hours 19 min
Review Distribution
3.4|61 Reviews
May '25 - Apr '26
5(59.3%)
4(0%)
3(3.4%)
2(1.7%)
1(35.6%)
5(59.3%)
4(0%)
3(3.4%)
2(1.7%)
1(35.6%)
Recent reviews (61)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceKR
Khomotso R
1 reviews | Active since Jan 2020
16 Mar 2026, 19:18
Josie Mosaola
Hi please take note that Josie Masala from Rise Telecoms is so attentive. I hope there is a manager out there really this, Josie deserves a raise or or some kind of recognition. Keep up the good work Josie.
Helpful (0)
|Replies (0)KR
Khomotso R
1 reviews | Active since Jan 2020
16 Mar 2026, 19:18
Josie Mosaola
Hi please take note that Josie Masala from Rise Telecoms is so attentive. I hope there is a manager out there really this, Josie deserves a raise or or some kind of recognition. Keep up the good work Josie.
0
Replies (0)TL
Thandokazi L
1 reviews | Active since Jan 2020
3 Mar 2026, 14:52
Happy with customer service
Happy with Lydia’s customer service . She was kind and attentive
Helpful (0)
|Replies (0)TL
Thandokazi L
1 reviews | Active since Jan 2020
3 Mar 2026, 14:52
Happy with customer service
Happy with Lydia’s customer service . She was kind and attentive
0
Replies (0)JP
Joedy P
1 reviews | Active since Jan 2020
26 Feb 2026, 17:46
Worse customer service
I'm experiencing the worse service with these people, I've beem dealing with a problem for so long, they're WhatsApp number doesn't work... Charbot does not assist amd replies on emails..... Up to now the agent never got back to me
Helpful (0)
|Replies (0)JP
Joedy P
1 reviews | Active since Jan 2020
26 Feb 2026, 17:46
Worse customer service
I'm experiencing the worse service with these people, I've beem dealing with a problem for so long, they're WhatsApp number doesn't work... Charbot does not assist amd replies on emails..... Up to now the agent never got back to me
0
Replies (0)BM
Babalwa M
1 reviews | Active since Jan 2020
12 Feb 2026, 14:36
No Response from Support & Ongoing Fibre Errors – Extremely Frustrating Service
I am extremely disappointed with the service from Maboneng Fibre. My fibre connection constantly gives error messages, making it very unreliable. I work remotely, and a stable internet connection is essential for me to do my job smoothly. Unfortunately, this has not been the case. What makes this even more frustrating is that when I try to report the issue to support, their system also gives an error. So not only is the fibre not working properly, but I cannot even log a support request without encountering problems. The response time to queries is very slow, and the overall service has been highly ***********. This situation is affecting my work and productivity. I expect this matter to be resolved within 24 working hours. If not, I will continue to post daily reviews until it is addressed.
Helpful (0)
|Replies (0)BM
Babalwa M
1 reviews | Active since Jan 2020
12 Feb 2026, 14:36
No Response from Support & Ongoing Fibre Errors – Extremely Frustrating Service
I am extremely disappointed with the service from Maboneng Fibre. My fibre connection constantly gives error messages, making it very unreliable. I work remotely, and a stable internet connection is essential for me to do my job smoothly. Unfortunately, this has not been the case. What makes this even more frustrating is that when I try to report the issue to support, their system also gives an error. So not only is the fibre not working properly, but I cannot even log a support request without encountering problems. The response time to queries is very slow, and the overall service has been highly ***********. This situation is affecting my work and productivity. I expect this matter to be resolved within 24 working hours. If not, I will continue to post daily reviews until it is addressed.
0
Replies (0)FM
Fele M
1 reviews | Active since Jan 2020
27 Jan 2026, 08:06
Rife wifi...
I had a problem of not connecting to the wifi since Oct 2025...I first spoke to Josie and she tried to help by also sending a technician called Zee,the error was still occurring.I than spoke to Dikeledi she said she will come back to me nothing...at that point I lost all hope.I called the again last week around the 21st Jan 2026 spoke to LONDIWE she was my life saver,she was very patient with even tried to help after hours...You are Great LONDIWE God sent...
Helpful (0)
|Replies (0)FM
Fele M
1 reviews | Active since Jan 2020
27 Jan 2026, 08:06
Rife wifi...
I had a problem of not connecting to the wifi since Oct 2025...I first spoke to Josie and she tried to help by also sending a technician called Zee,the error was still occurring.I than spoke to Dikeledi she said she will come back to me nothing...at that point I lost all hope.I called the again last week around the 21st Jan 2026 spoke to LONDIWE she was my life saver,she was very patient with even tried to help after hours...You are Great LONDIWE God sent...
0
Replies (0)FR
Fareeda R
1 reviews | Active since Jan 2020
8 Jan 2026, 19:27
Excellent service recieved from Lydia Pillay
After a 2 week struggle to get some decent assistance from Rise telecoms agents i am extremely pleased with the service and assistance recieved from agent Lydia Pillay on 8 Jan. After purchasing a new Tv box 2 weeks ago we have been battling to have our wifi connected to our new Tv box. We tried on numerous occasions to get i contact with Rise telecoms and the feedback is extremely slow - non excistant. After logging a urgent call with our complex manager we recieved a call from Lydia Pillay who dealt with our matter with much patience and proffesionalism. In the same evening of calling us she had our Tv box connected and assured me that our matter would not go unattended or unresolved before her shift ended. She was such a breathe of fresh air after prior failed assiatance recieved from Rise telecoms.
Helpful (0)
|Replies (0)FR
Fareeda R
1 reviews | Active since Jan 2020
8 Jan 2026, 19:27
Excellent service recieved from Lydia Pillay
After a 2 week struggle to get some decent assistance from Rise telecoms agents i am extremely pleased with the service and assistance recieved from agent Lydia Pillay on 8 Jan. After purchasing a new Tv box 2 weeks ago we have been battling to have our wifi connected to our new Tv box. We tried on numerous occasions to get i contact with Rise telecoms and the feedback is extremely slow - non excistant. After logging a urgent call with our complex manager we recieved a call from Lydia Pillay who dealt with our matter with much patience and proffesionalism. In the same evening of calling us she had our Tv box connected and assured me that our matter would not go unattended or unresolved before her shift ended. She was such a breathe of fresh air after prior failed assiatance recieved from Rise telecoms.
0
Replies (0)SR
Simphiwe R
1 reviews | Active since Jan 2020
7 Jan 2026, 12:51
Lydia Pillay
Thank you for the best service from Lydia Pillay from Rise Telecoms ... I really appreciate her patience and willingness to help and guide.
Helpful (0)
|Replies (0)SR
Simphiwe R
1 reviews | Active since Jan 2020
7 Jan 2026, 12:51
Lydia Pillay
Thank you for the best service from Lydia Pillay from Rise Telecoms ... I really appreciate her patience and willingness to help and guide.
0
Replies (0)MM
Mpho M
1 reviews | Active since Jan 2020
28 Dec 2025, 05:15
WI-FI voucher not working, vague instructions given
If I could give a zero star I would, we bought wifi on the 26th and when we tried to connect it gave us two errors, one saying already authorizing, retry later another one saying subscriber provided no valid authentication credentials, we opened millions of support tickets and all we got were vague instructions that did not help with anything, yesterday we bought another one, still got the same issue when we tried to connect, the numbers provided for calling don't go through our only means of communication is through email and thar is where we are getting instructions to reboot our phones and forget the network, why is this resetting not done on your end or you give us something that actually works? If this cannot be done we demand a refund of the money used to purchase both the Wi-Fi connections then we can try other alternatives. The person who was giving these instructions is Keabetswe, she left it hanging until today.
Helpful (0)
|Replies (0)MM
Mpho M
1 reviews | Active since Jan 2020
28 Dec 2025, 05:15
WI-FI voucher not working, vague instructions given
If I could give a zero star I would, we bought wifi on the 26th and when we tried to connect it gave us two errors, one saying already authorizing, retry later another one saying subscriber provided no valid authentication credentials, we opened millions of support tickets and all we got were vague instructions that did not help with anything, yesterday we bought another one, still got the same issue when we tried to connect, the numbers provided for calling don't go through our only means of communication is through email and thar is where we are getting instructions to reboot our phones and forget the network, why is this resetting not done on your end or you give us something that actually works? If this cannot be done we demand a refund of the money used to purchase both the Wi-Fi connections then we can try other alternatives. The person who was giving these instructions is Keabetswe, she left it hanging until today.
0
Replies (0)