Rise Telecoms

Based on recent customer reviews, Rise Telecoms shows a sharply divided experience. Named agents like Lydia, Josie, Gugu and Mpho receive glowing praise for patience and resolution, while the wider service suffers from unreachable support channels, prolonged outages, and unresolved tickets. Customers paying for service often go days or weeks without working WiFi, with frustration concentrated around communication failures and network instability.

Rise Telecoms's biggest strength, according to Hellopeter's AI analysis, is Customer Service & Support Quality. Customer Service & Support Quality (3.0). Several named agents including Lydia Pillay, Josie Mosaola, Gugu Kajane, Nomcebo Ngema and Mpho Mtsi are repeatedly praised for patience, professionalism and resolving issues end to end, though experience varies sharply by which agent picks up.

The most common complaint about Rise Telecoms, based on Hellopeter's AI analysis of recent customer reviews, is Communication & Responsiveness. Communication & Responsiveness (1.5). Customers report unanswered calls, voicemail-only landlines, ignored emails, WhatsApp messages blue-ticked, and chatbots that fail to escalate. Tickets are closed without resolution and callbacks are routinely promised but never delivered, forcing public reviews to get attention.

Rise Telecoms has a TrustIndex of 4.2 out of 10 on Hellopeter, based on 67 reviews in the last 12 months. They reply to 7% of negative reviews, typically within 12 hours 19 min. Hellopeter has tracked Rise Telecoms across 167 total reviews. How is the TrustIndex calculated? →