TM
Terrence M
Active since Mar 2023
2
Reviews
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Reviews
2 reviews38 months ago
Worst day ever
Booked this place on Agoda to check-in on the 6th between 10am-11am out the 7th. When we got the hotel we were told we can't checkin because the rooms were being fumigated. We were told we can only be checked in 15:00. "Maybe we will call you around 13:30", the rooms manager said. My experience as a Hotel Duty Manager which also taught me read situations and people,somehow i felt the story was a brush-off. The hotel should never make it possible for people to book an early checkin online. We would have never booked with them if we knew we were not gona be allowed to checkin early. We couldn't even cancel the booking cause we paid online when we made the booking i also blame myself for not reading their cancellation policy in which you forfeit 100% of your money on a same day cancellation. Ah well, we asked for our luggage to kept and off went to a mall to pass time as tired as we were from traveling the entire weekend. No call nothing as i dawned on us that we were brushed off. At 15:30 we got to the hotel from the mall. As we were checking in we asked for an street facing room and the same rooms manager told us we need to pop an extra R400 for us to be moved.😳ok we went to the assigned inner facing room. They gave us the darkest dingiest room they had. Went back to reception to understand the room difference between the inner facing room and the street facing rooms. I wa stold the street facing rooms we delux rooms and we should have booked a delux room online. BUT THE PRICE DIFFERENCE OF THE TWO ROOM TYPES ONLINE WAS R30. 😤I FELT THE R400 WAS ANOTHER BRUSH-OFF OR AN ATTEMPT TO RIP US OFF. THE CUSTOMER SERVICE AT THIS PLACE IS NONSENSICAL: THEIR APPROACH IS NOT CUSTOMER ORIENTATED. WE WERE MADE TO FEEL LIKE WERE BOTHERING THEM. WHEN YOUR MONEY IS IN THD BANKS THEY DONT CARE WHAT HAPPENS TO YOU, YOU MUST JUST SWALLOW EVERY NONSENSE THEY GIVE YOU. .NEVER EVER BOOK AT THIS PLACE AND PAY IN ADVANCE. NEVER EVER BOOK USING THE WEBSITE CALLED AGODA , THEY SHOULD NOT ALLOW BOOKINGS FOR CHECKING TIMES NOT SUPPORTED BY THE HOTEL. I FEEL SCAMMED BY THESE TWO ENTITIES I REPEAT!!!!!!!!! NEVER EVER BOOK AT THIS PLACE AND PAY IN ADVANCE. NEVER EVER BOOK USING THE WEBSITE CALLED AGODA NXAAAAAAAAAA!!!!!!!!
0 replies
38 months ago
Worst day ever
Booked this place on Agoda to check-in on the 6th between 10am-11am out the 7th. When we got the hotel we were told we can't checkin because the rooms were being fumigated. We were told we can only be checked in 15:00. "Maybe we will call you around 13:30", the rooms manager said. My experience as a Hotel Duty Manager which also taught me read situations and people,somehow i felt the story was a brush-off. The hotel should never make it possible for people to book an early checkin online. We would have never booked with them if we knew we were not gona be allowed to checkin early. We couldn't even cancel the booking cause we paid online when we made the booking i also blame myself for not reading their cancellation policy in which you forfeit 100% of your money on a same day cancellation. Ah well, we asked for our luggage to kept and off went to a mall to pass time as tired as we were from traveling the entire weekend. No call nothing as i dawned on us that we were brushed off. At 15:30 we got to the hotel from the mall. As we were checking in we asked for an street facing room and the same rooms manager told us we need to pop an extra R400 for us to be moved.😳ok we went to the assigned inner facing room. They gave us the darkest dingiest room they had. Went back to reception to understand the room difference between the inner facing room and the street facing rooms. I wa stold the street facing rooms we delux rooms and we should have booked a delux room online. BUT THE PRICE DIFFERENCE OF THE TWO ROOM TYPES ONLINE WAS R30. 😤I FELT THE R400 WAS ANOTHER BRUSH-OFF OR AN ATTEMPT TO RIP US OFF. THE CUSTOMER SERVICE AT THIS PLACE IS NONSENSICAL: THEIR APPROACH IS NOT CUSTOMER ORIENTATED. WE WERE MADE TO FEEL LIKE WERE BOTHERING THEM. WHEN YOUR MONEY IS IN THD BANKS THEY DONT CARE WHAT HAPPENS TO YOU, YOU MUST JUST SWALLOW EVERY NONSENSE THEY GIVE YOU. .NEVER EVER BOOK AT THIS PLACE AND PAY IN ADVANCE. NEVER EVER BOOK USING THE WEBSITE CALLED AGODA , THEY SHOULD NOT ALLOW BOOKINGS FOR CHECKING TIMES NOT SUPPORTED BY THE HOTEL. I FEEL SCAMMED BY THESE TWO ENTITIES I REPEAT!!!!!!!!! NEVER EVER BOOK AT THIS PLACE AND PAY IN ADVANCE. NEVER EVER BOOK USING THE WEBSITE CALLED AGODA NXAAAAAAAAAA!!!!!!!!
106 replies
Review Distribution
5 Star
0 (0%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
2 (100%)