NC
Nomsa C
Active since Mar 2023
4
Reviews
0
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Reviews
4 reviews33 months ago
Hell customer service
I was at kempstar studio 88 to return a bag on the 24/7/23 @17h15, I was assisted by this guy full of attitude and disrespect, he told me that he can't give me refund cause all the money in the cashier tills were taken by their banking security. I dont understand how would that be possible it really felt like a joke to me. The most part that irritated me is to tell me that I'm relieving my street on him, I'm a customer not his friend where is customer service. He choose to move from where we were standing to a distance now exchanging words with me while there were customers instore. Soo I guess is what he always do to other customers and the staff , I tried to ask the other staff member (tall slender guy) the name of that guy and he refused to give me. Thanks to this Lady she said is Nhlanhla store manager. I left the store without making a return that guy just moved away and left me standing with my item there. Those guys they are too young to have that dirty attitude they must learn mortals.
60 replies
37 months ago
I want my money back.
I have app**** for a loan with them and they send me forms to sign and there was a loan administration fee of R1610. After sending that amount they send me another form for loan contract demanding another amount of R2510. I couldn't send another money to them cause I'm borrowing but they asking for more money while they said from the first form it has been approved. All this Amounts that they want was not discussed to me before I started with the application. Now when I call to cancel this and for them to send back the money that I have already deposited, they not answering. I dont want this loan thing any more.
0 replies
37 months ago
My Money back please
I have app**** a loan with them and they send me approval form that my loan has approved I had to send R1610 for admin fees and I send that amount. To my surprise now they send me another letter stating that I agree to pay R2510 for couse clerence ,I didn't sign that cause now I'm borrowing but they want Money for them to rerelease the approved loan. They said when they want to transfer to my account it bounces back it need R2510 to be cleared. I dont want their loan any more I want my money back please. That money is for my kids assets.
0 replies
38 months ago
More than three months for a paid up letter!
I have waited over 3 months now just to get my paid up letter, how many 7- 14 days have passed since 26 November 2022. Only now when I call I'm told to write a letter and send it via email, after all the calls I have made and been told to wait for 7-14 days. Iam very disappointed with the service I'm receiving.
106 replies
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5 Star
0 (0%)
4 Star
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3 Star
1 (25%)
2 Star
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1 Star
3 (75%)