KD
Khumbulani D
Active since Mar 2023
5
Reviews
0
Industries
Reviews
5 reviews8 months ago
Pathetic Horrible Customer Experience at Mahindra JHB South
The customer service in this dealership is beyond horrible. I bought a second bakkie last year and it had no spare key. I was assisted by a gentleman called Marco. i was promised the spare key - even went to the extent of completing forms where the dealership was supposed to provides funds to pay a locksmith. however things have just proved so impossible - been sent from pillar to post, and some point even told told there has been a change on the manager and i had to start the conversation from scratch with the new manager. he also left before making the funds available. I escalated to the dealer principal who promised to come back to me within the same day but i am still waiting todate. i find this service to be extremely hiporrible, unprofessional and blatantly devoid of any respect for a customer who has spent hard earned cash in supporting the revenue of this dealership.
0 replies
16 months ago
Warranty avoidance - a repost
I bought a pump from this retailer, when the pump failed within the warranty period they dug for every excuse in heaven not to honour the warranty. I am reposting this since I see HelloPeter removed my previous review. Just Don't buy from this company until they start respecting customers
0 replies
18 months ago
Customer insulted by a Supplier - Just imagine
So I bought a borehole pump from Hurrican Pumps centurion with a 1 year warranty. 9 months or so later the pump stops working and they say I must bring it back for checking. Just about every other week I would check the technician for updates - he or the company never bothered to volunteer updates. One day the technician response was the pump is fine but motor damaged. So I go back to him to ask then where to next next. He respond you need to buy the motor not under warranty coz it's not factory fault. When I ask how do I know it's not factory he retorts how do I know you didn't intentional damage the pump so you can claim a new one under the warranty. I mean for goodness sake why would I did out a borehole pump damage it to stay more than 2 months without water just because I want to claim a new pump? Doesn't it sound so bizzare and blatantly loaded with prejudice? I have never seen such level of customer disrespect and insulting prejudice from a supplier. The worst of the worst- I will forever remember their insults which was tacitly supported by their director by the way
0 replies
22 months ago
Pathetic Horrible Disgusting Experience from Catrack
I have never experience such horrible customer service from any service provider matching the experience I got from Cartrack. I asked them to come instal a tracking unit in my can Monday via their whatsapp channel and was promised that a salesperson will call me so they can come and assist. despite numerous follow ups via the whatsapp channel - I am still waiting for a call. Are these the guys that retrieve ****** vehivles or its me dreaming? Pathetic, Horrible and disgusting service
265 replies
32 months ago
Disgusting Treatment from WeBuyCars - Brackenfell
So I identify a car that I want to buy from WeBuyCar (Brackenfell - assisted by Kayan and Kurt) after going through all the paperwork, i received an email from Kurt with baking details to pay at 09:17, at 10:05 i receive a VN from Kayan advising that if i dont settle the vehicle by 3pm then he will not be able to reserve it again, at 11:07 i receive a message from Kayan that the vehicle has been sold to another client. i mean i have never seen an organization with such level of lack of dignity, honour and respect for customers. how do you sell the same car to different people at the same time without disclosing to them? why make me go all the way - sometimes jumping out of meetings to answer calls and send documents whilst you are also selling the same car to another person? is this brand made of such dishonest and unashamedly ********* values? or is this an issue of an African being discriminated against by non Africans of the Western Cape? where is management in all this or they are also part and parcel of this repugnant value system? can someone explain to me what to make of this? what are my rights and where can i can get help to expose this rot and hopefully save other innocent future customers from this stinking treatment?
264 replies
Review Distribution
5 Star
0 (0%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
5 (100%)