PP
Patrick P
Active since Mar 2023
7
Reviews
0
Industries
Reviews
7 reviews12 months ago
The best solar supplier in the country
This is a company who truly have their customer's best interests at heart. From the first consultation, to months after the installation, they keep in constant contact with their customers to make sure that they are happy. Their solar system prices were as good as any other supplier, but their service is beyond anything I have experienced. At any time you can send them a Whatsapp question, and they will respond within minutes. They also have a lovely customer contact lady who will check with you on a monthly basis that everything is still to your satisfaction. In the 4 months that I have had the system, I have not experienced a single issue. They also monitor your system remotely on a continuous basis to ensure that they pick up any problems even before you, the customer, has detected a problem. They are a pleasure to have as a solar supplier. Well done YSSA.
58 replies
29 months ago
Multichoice *****
I have been a DSTV subscriber since the early 1990s. I always used to pay my subscription via a debit order until last year I was debited over R3000 one month and subsequently found out (via Multichoice) that there were a number of decoders linked to my account which were not mine and which had been debited to my account. I changed my payments to EFT which I have done regularly since then. In September I had a phone call from a DSTV agent asking if I would like to renew my subscription for another 2 years, and if so, I would get my subscription at a slightly reduced monthly rate. I accepted the new contract and was told that the new monthly amount would be R988 which would cover my premium package as well as the DSTV Access package which I have for one of my workers. I have been paying this R988 premium since the end of September. Today I saw that my DSTV Premium package had been suspended and when I contacted the Call Centre I was told that I needed to pay an amount of R1312 to re-instate my service. When I agreed to renew my subscription in September I asked for a new contract and was told by the agent that all the calls are recorded and that they were used as proof of the new contract. When i mentioned that to the call centre agent today I was told that the calls are not recorded. I would like to talk to someone in the Multichoice Legal department to question them regarding this, as well as someone in the Accounts department for them to explain why my service has been suspended even though I have paid my subscriptions up to date. Have Multichoice not lost enough subscribers recently for them to realise that it does not take much for them to lose another customer?
71 replies
29 months ago
Big Red Tooth are amazing
Dr Ebrahim Boda and his staff are the most professional practice that I have experienced in a long while. Dr Boda is an amazing dentist who saved a molar of mine that I thought would have to be removed, and all of this without any pain at all. If you are scared of dentists Dr Boda will definitely change your point if view. Five stars and more for this dental practice.
0 replies
32 months ago
Great service from Manolis Munchies
I would like to praise Manolis Munchies for their great products and excellent service. I have purchased an assortment of nuts and snacks from them on a couple of occasions and their products are fresh and tasty and their service keeps you informed on a daily basis as to the status of your order. A great company.
0 replies
34 months ago
Unauthorised changes to personal information
I complained in March that there was someone internally in Multichoice that was changing my personal details on my DSTV profile. Today, when I tried to access DSTV Catchup via the internet I see that my email address has been changed on my profile. Doesn't Multichoice understand that allowing unauthorised people to access a customer's personal information opens them up to legal action for contravening the POPI act? This will be my next step before I cancel my DSTV subscription.
53 replies
37 months ago
Unauthorised Personal Contact details being changed
My Multichoice saga continues. After 3 visits to the 'Customer Care' centre in Randburg and numerous long phone calls to the Call Centre a very capable call centre operator by the name of Yerusha resolved my account issues. She aslo verified my contact details - email and phone numbers. Today, when trying to log into DSTV from my browser the system sent my login authentication message to a foreign phone number which i have never owned. So, between Saturday afternoon and Tuesday morning someone who has access to the Multichoice customer records has gone in and once again changed my records. This is definitely now a case for my attorney to open a claim of infringing the POPI Act against Multichoice. Lets see what happens now.
53 replies
37 months ago
Financial and personal details hacked
Over the past year I have had endless issues with un-authorised changes being made to my contact details on my DSTV profile. These changes included changes to my email address and contact numbers. At the end of February I was debited with an amount of over R3000 for my monthly subscription, which should have been only R1069.00. I went into the Multichoice Customer Centre to inquire as to why I had been charged this amount. I was told that some of my old decoders, which are in my cupboard at home, had been activated. I asked to see proof of me requesting these decoders to be activated. They could not provide any proof. The contact centre agent agreed with me that there seemed to be a problem on my account and that the extra R2000 that i had been debited would be reversed. I then visited the contact centre a second time and was told that the charges had been reversed. 3 weeks later I have still not received this credit. Today, I received an SMS from Multichoice saying that I now owed them an additional R8011 for this month. The 'supposed' active decoders are on my desk next to me and have not been activated for at least 6 years. There is obviously some fraud or lack of security taking place within the Multichoice systems as there are people within the organisation having access to customer accounts and authority to update these accounts, both the customer details as well as the financial details. Apart from this fraud the other issue is that un-authorised people have access to customer details which is in violation of the POPI Act. If this issue is not resolved soon I will take legal action to sue Multichoice for allowing fraudulent access to my personal details.
159 replies
Review Distribution
5 Star
3 (42.857142857142854%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
4 (57.142857142857146%)