AH
Areno H
Active since Apr 2023
4
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0
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Reviews
4 reviews1 month ago
VW is no longer a reputable dealer
I booked my service at Alpine VW, were I took my car in for a 60000km service. Upon completion, Andrew my advisor, informed me that only the oil service was completed dur to my car being below 60000km. My car has a full service & maintenance plan but still the complete work was not conducted. I then asked why the balance was not done and I was advised that this is the process and that I would need to take it back again in May to get the balance ofbthe work done. This is after I paid upfront for the service which was not rendered. However if u pay cash to the dealship....the work will be conducted. This is clearly unfair treatment of customers. This has been the case for all services but I just noticed now.....so if u have paid for these VAPS be very careful
0 replies
5 months ago
No health cover during system ungreade_ Discovery
I have been to my local pharmacy, Chatcare Pharmacy to do my wellness test. The nurse told me that I can't do my wellness test as the discovery system is off line and I had to come back in Dec 2025? Meaning another day off from retail during our busiest time of the year. Not to mention the fact that I am effectively paying for cover that I have been refused?? How does this work and why should the customer be inconvenienced
106 replies
14 months ago
Structural cover that DOESN'T cover u
I contacted my insurance company after being a customer both on the banking side and the insurance for decades but after calling them and informing them of damage to my wall they tell me that the damage happened over time. All the time I was covered n paid in full but now they want to give me the run around instead of attending to the issues them I have brought to their attention. I don't believe that a pensioner should be treated in such a manner after being a customer for this many years. Then I need to call them and finish all my airtime trying to understand why they won't assist me Claim number 25/005410
159 replies
37 months ago
Working to get ur own money from service providers
Hi I requested claim docs 4 days before "d day" however documents were not provided , until 03.04.2023. I then returned the completed documents and requested confirmation of submission. This was not done and the claim, 2 weeks later has not been processed, in contradiction to the SUF product manual, which indicates a 10 day process. I then tried to get info from theor call center, who , honestly don't have a clue. After expressing urgency, I to date have not received feedback. Thanks
901 replies
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