BA
Berthold A
Active since Apr 2023
4
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Reviews
4 reviews17 months ago
Dust Factory: Contractual non-compliance and deposit not refunded
These are the facts regarding our encounter with Guy McLaren, aka Dust Guy t/a Dust Factory. On 21 September 2022 Guy McLaren, the sole owner of and worker at Dust Factory, based in Centurion, visited our house. We had asked him for a quotation to renovate our kitchen units. During this visit he said that he was busy with two jobs, and that it would take him about ten days to complete them. We received his quotation on 22 September 2022. On 27 September 2022 we paid him the requested 60% deposit. Guy McClaren arrived at our house on 10 November to collect the drawers he had to restore and to take measurements. On 20 December he promised per Whatsapp message to install and complete the job on 3 and 4 January 2023. I contacted him on 2 January to confirm his time of arrival the next day. On 3 January 2023 Guy McClaren left me a voice message to tell me that he was on holiday in Tzaneen. On 2 March 2023 the said Guy undertook to do the contracted installation on 6 March. He failed to arrive on 6 March, and left a voice message on Whatsapp to say that he would do the work on 8 March. On 7 March my wife and I set out and tracked Guy McClaren down at his Centurion address, as we wanted to confirm the progress with the contracted work. We found him and the Dust Factory workplace. Very little work had been done on renovating our drawers. We had renovations starting in our kitchen on 16 March. On 7 March the said Guy undertook to finish his contracted work for us before 16 March. On 10 March 2023 Guy McClaren sent us a letter, cancelling his contractual obligations and offering to repay the deposit in four monthly instalments. On 14 March he returned the items he had collected on 10 November 2022. Two pieces were not returned, and one piece had been cut down to the wrong size. Guy McLaren failed to pay the agreed to 25% refund in March 2023, and then offered to repay the deposit at an amount of R200 per month. He made two repayments of R200 each. No further payments were made, and he still owes me R5 600 on the date this review is posted.
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37 months ago
Guy McLaren is still around.
Guy McLaren aka Wood Guy now t/a Dust Factory Guy McLaren took our deposit and did not do the work. During September 2022 we contracted Guy McLaren of Dust Factory to refurbish our custom kitchen units. We paid him a 60% deposit on 27 September 2022. Guy McLaren collected the contracted items for restoration on 10 November 2022. He failed to keep appointments made to complete the work. On 10 March 2023 Guy McLaren cancelled his contractual obligations. On 14 March 2023 he returned most of the items he had removed. Guy McLaren has now offered to refund the deposit in the amount of R200 per month. A Google search of the name "Guy McLaren" yields multiple complaints averring that he receives a deposit and then fails to complete the contracted work. These complaints range back to 2015 and span a number of trade names that he had used. Would that I had done better online research before paying over money into his account.
0 replies
37 months ago
Guy McLaren, now t/a Dust Factory
Guy McLaren aka Wood Guy, t/a Pretoria Kitchens, Dust Factory, and various other names. Guy McLaren took our deposit and did not do the work. During September 2022 we contracted Guy McLaren of Dust Factory to refurbish our custom kitchen units. We paid him a 60% deposit on 27 September 2022. Guy McLaren collected the contracted items for restoration on 10 November 2022. He failed to keep appointments made to complete the work. On 10 March 2023 Guy McLaren cancelled his contractual obligations. On 14 March 2023 he returned most of the items he had removed. Guy McLaren has now offered to refund the deposit in the amount of R200 per month. A Google search of the name "Guy McLaren" yields multiple complaints averring that he receives a deposit and then fails to complete the contracted work. These complaints range back to 2015 and span a number of trade names that he had used. Would that I had done better online research before paying over money into his account.
0 replies
37 months ago
Guy McLaren t/a Dust Factory
This is the saga of our unfortunate encounter with Guy McLaren, aka Dust Guy t/a Dust Factory. Guy McLaren took our deposit, did not do the work, and has not refunded us. On 21 September 2022 Guy McLaren, the sole owner of and worker at Dust Factory, based in Centurion, visited our house. We had asked him for a quotation to renovate our kitchen units. During this visit he said that he was busy with two jobs, and that it would take him about ten days to complete them. We received his quotation on 22 September 2022. On 27 September 2022 we paid him the requested 60% deposit. Delays followed. Guy McClaren arrived at our house on 10 November to collect the drawers he had to restore and to take measurements. On 20 December he promised per Whatsapp message to install and complete the job on 3 and 4 January 2023. I contacted him on 2 January to confirm his time of arrival the next day. On 3 January 2023 Guy McClaren left me a voice message to tell me that he was on holiday in Tzaneen. On 2 March 2023 the said Guy undertook to do the contracted installation on 6 March. He failed to arrive on 6 March, and left a voice message on Whatsapp to say that he would do the work on 8 March. On 7 March my wife and I set out and tracked Guy McClaren down at his Centurion address, as we wanted to confirm the progress with the contracted work. We found him and the Dust Factory workplace. Very little work had been done on renovating our drawers. We had renovations starting in our kitchen on 16 March. On 7 March the said Guy undertook to finish his contracted work for us before 16 March. On 10 March 2023 Guy McClaren sent us a letter, cancelling his contractual obligations and offering to repay the deposit in four monthly instalments. On 14 March he returned the items he had collected on 10 November 2022. Two pieces were not returned, and one piece had been cut down to the wrong size. These issues have not been rectified by Dust Factory. Guy McLaren failed to pay the agreed to 25% refund in March 2023, and has now offered to repay the deposit at an amount of R200 per month! He challenged me in writing to take the case to court, as he knew from past experience that he could plead poverty, and that this would lead to a very small monthly repayment order. He also made threats relating to litigation costs. Doing some research I have now found a number of past complaints in HelloPeter referring a Guy Mclaren. They are linked to various trade names which he had operated under.
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4 (100%)