YR
Yasmine R
Active since Apr 2023
5
Reviews
0
Industries
Reviews
5 reviews5 months ago
Never Again - Worst Online Purchasing Experience
I am extremely disappointed and frustrated with the service I received. I purchased a PSN voucher worth R1,400 on Saturday, 29 November 2025, and I am still waiting for my code to be delivered. For a digital product that is supposed to be sent instantly via email, this delay is completely unacceptable. I have phoned the store multiple times, and either the calls go unanswered or I receive vague explanations. When someone does answer, the attitude is unhelpful and dismissive, as if it is unreasonable for a customer to follow up on a product they paid for. I was repeatedly told that “the person who processes the codes is not in,” which makes no sense for a digital purchase advertised as instant. Their website clearly states: “This is a digital product. The code will be delivered via email.” This has not been my experience at all, and it feels like misleading advertising. R1,400 is a significant amount of money, and customers deserve reliable service and timely delivery—especially for digital items. I truly hope the company addresses these issues and improves their service, because this has been a very frustrating experience.
0 replies
9 months ago
Outstanding Experience with EveryMonday
I had an amazing experience with EveryMonday! I purchased a Samsung monitor around 11 am, and to my surprise, it was delivered the very same afternoon at around 3 pm. The service was incredibly fast, efficient, and hassle-free. On top of that, their prices are very competitive, making it a great place to shop. I’ll definitely be buying from them again and highly recommend EveryMonday to anyone looking for excellent products, great pricing, and outstanding delivery service!
0 replies
11 months ago
Unfair Billing After Cancellation – No Transparency on Vitality Charges
I cancelled my Virgin Active membership on 30 April 2025, with confirmation received in writing that it would end on 31 May 2025. According to the agreement, I was meant to pay R102.50 on 1 May — this amount was not debited, which I only noticed at the end of the month. I assumed I was simply in arrears for that amount. However, when I contacted Virgin Active on 30 May, I was told I now owed R410.00, as I had supposedly lost my Vitality discount the moment I gave notice. This was never communicated to me at any point during the cancellation process. Even more confusing is the fact that my Vitality membership was not cancelled — it remained active then and is still active now. So why should I be billed the full rate? This feels misleading and unfair. I am happy to settle the R102.50 that was initially due, but I will not pay charges that were neither explained nor justified. From my side, this matter is settled, and I hope Virgin Active will do the right thing and correct the billing.
0 replies
15 months ago
Extremely Disappointing Service and Unresolved Issues - McDonald's Great North Benoni
I placed an order on January 16, 2025, at McDonald's Great North Benoni and paid for it in full with my hard-earned money, expecting to receive the correct items as per the order slip. However, when I got home, I discovered that the order was completely wrong, even though the order slip clearly listed the correct details. They even asked me to check the slip at the drive-thru window, so I thought everything would be fine. To make matters worse, we had specifically requested no garnish, but it was included. We also ordered 2 large double Quarter Pounder meals, but only received a single one, yet we were charged for the doubles. Additionally, we were charged for extra cheese on each, even though we did not request it, and there was no extra cheese included. Unfortunately, this is not the first time I've experienced such issues. The staff often seem rude, unhelpful, or have a bad attitude, which only adds to the frustration. After a long day, the last thing you want is to use your hard-earned money, only to receive disappointment when you get home. I submitted a complaint on the McDonald's website, but received an email saying they couldn't get a hold of me. I never got a call, so I asked them to try again, but nothing happened. Then, I received another email/SMS stating that my case was resolved — but nothing was done to resolve the issue. How can it be resolved if no action was taken? This level of service is completely unacceptable, and I’m extremely frustrated by the lack of communication and effort to make things right.
0 replies
36 months ago
Return
Requested a return and has been approved but still no one has come to pick it up as its been over 4-5 days now
0 replies
Review Distribution
5 Star
1 (20%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
4 (80%)