CH
Celia H
Active since Apr 2023
2
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2 reviews34 months ago
Lacking service, misleading delivery timelines, zero communication.
First time buying from Loot.co.za - a terrible experience. I was amped to get a heater for the chilly Cape Town winter and saw the ideal one on various shop websites. I purchased from Loot.co.za along with a bluetooth speaker and a book. The (longest) delivery timeline that was advertised was 5-9 working days (other items were 4-6 days or In Stock). After finalising the order, the Expected Delivery date given was 3 weeks from the date of purchase! I have to bear the chilly cold for 3 weeks waiting for a heater!?! I would never have placed the order if this was communicated upfront. What would have been the point? I've followed up with the Loot.co.za team via email correspondence to which I am still awaiting a response. I will be canceling my order and have placed it with Takealot instead - delivery will be after 4 days! C'mon.
53 replies
36 months ago
***** - Representation vs Reality
An utterly disappointing experience @ Panorama Knead. Our order was 2x orange juices and 2x bacon, egg and cheese sourdough toasties with chips. The juices, served in small glasses, were frothed up and diluted with water. Looked rather like a milky smoothly. More foam/froth than liquid. The food order took almost an hour - to fry a few eggs, bacon strips, and put this on toasted bread... We gave up on receiving a meal, so eventually decided to get up and go. Paying the bill, I received the food in takeaway boxes, and what I saw next shocked me - the diluted, frothy juice cost R46 PER GLASS. I was certain I didn't buy a 2L bottle of juice... And the toasties weren't sourdough afterall, but plain ol' white bread. Lekker cheap. I am disgusted by this manner of theft. Charging for quality product and swapping it with cheap alternatives. Total order cost: R270 Not nearly what was received in value. Rather support Durbanville Knead and drive the extra distance.
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