CG
Christelle G
Active since May 2023
4
Reviews
0
Industries
Reviews
4 reviews16 months ago
Client abuse from TheCourierGuy
I have an account with the courier guy and been using their services for more than a year but I recently came upon a very disturbing situation lately My last shipment was booked on the 5th of December. In the afternoon, I received an email that my account was in arrears after the shipment was collected. I then logged into the system, saw that there was 3 boxes instead of 1 and made a deposit of R212 surcharge to clear it. We received the parcel on the 6th of December and my account was cleared. Today, the 12th December I received an email from Elvis Mkhari, one of their agents that my account is in arrears and I'm owing R2207.45 whereas I did not make any booking since the 5th December and somehow my last booking is now at R2600. I then asked him why he was contacting me about a second surcharge 1 week later and what was the first surcharge for. He proceeded to explain that he only saw their account today and the first surcharge was for 1 box not 3 boxes. It is true that I booked with 1 box instead of 3 but when they charged me the surcharge on the 5th , they had already collected the 3 boxes. why will the surcharge apply for 1 box and the rest be charged 1 week later? Note that this is not the first time I have paid a surcharge after collection but it cannot happen twice. Additional cost applies when the dimensions and weight of the parcel collected does not match the one on the waybill. After collection, they already had the right dimensions & weight and sent me an email to pay a surcharge which I did. Now what is the reason for a second surcharge? This is simply unacceptable. I guess It was too soon to think that it was a decent courier service and imagine the audacity of the guy to threaten me with their attorneys for refusing to pay a second surcharge. Big businesses been abusing small businesses because they have a powerful legal representation and can twist facts on their system
0 replies
21 months ago
BUSINESS CONDUCT FROM JOHNLEE PROPERTIES
<div>Good day I would like to report Johnlee Properties. I rented a flat with my elder brother in June 2022 with a 1 year contract renewable and we paid a 2 months deposit. The flay was sold and we moved out at the end of June 2024 and till now, the deposit has not been repaid. The new owner has informed me that she wanted to renovate her flat, increase the rent and handle the letting business herself. That's why the contract wasn't renewed. However, the letting agency namely Johnlee property is exaggerating damages to the house and charging us a whopping R6500 for a so called damage control. We have received a quote with exaggerated call out fees, labour fees, walls & ceiling repaint whereas the flat was never renovated for the 2 years we spent there and the so called damage is normal wear and tear. Plus, the new owner has taken control of her flat and she isn't dealing with them at all. Clearly, we are being taken advantage of because we are defenseless people with no legal representation This is outrageous that someone was asked to move out yet still can get their deposit back and even has to pay a huge amount for things like 2 small nails and 4 plastic hooks. Howrver, throughout the lease, we never owe them a cent.</div>
0 replies
36 months ago
********* business practices at medisupplies
I would never recommend medisupplies to anyone. That's the worst business I've ever dealt with and I do a lot of online shopping. Ethical and sound business practices are the basis of business management in addition with the observance of the consumer protection act. From the 29th of March till now, I haven't yet been refunded for the item I bought that they didn't have in stock but **** they do. Not only they wasted my time and money, they lacked even the decency of repaying my money timely and no reason whatsoever is given for this inconvenience they caused me. Let's not even talk about their Management or accounting system. The former doesn't know how to apply the RACI model, the latter doesn't keep proper records otherwise I would have been refunded on time since this is a refund not a credit !!! Anyone wanting to buy from them, beware they are ********* and dishonest ...
0 replies
36 months ago
********* & ******* business practices
I had bought a surgical set on the 29th March on the website of medisupplies after having requested stock availability and being told that they had 10 units in stock later on, I contacted online@medisupplies.co.za to find out if I can collect rather than waiting for them to courier it. I was told to wait 4 to 5 working days for it but then the consultant called me to advise that unfortunately the products were sold out and whether she should process a refund which I agreed. However, till now the refund has not been processed and whenever I call, they simply ask for my details saying that they would call me back. I have emailed them(accounts, online, sales ) countless times but there is not even any reply whatsoever. The worst management and customer service ever!
0 replies
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