YT
Yolandie T
Active since May 2023
4
Reviews
0
Industries
Reviews
4 reviews3 months ago
100% Payout
Dear dotsure.co.za Let me tell you about my Monday (it started on Friday evening) my Lulu was ill, vomiting and diarrhea for days. I self-medicated as I only joined Dotsure in November (I think), I also didnt understand my cover in full as I took a entry level option. I was not sure what you would payout. However, I decided to take Lulu to the vet as it was her 3day of not being well. The bill was R1344, and we all know it is Januworry so I could only pay R750 on the Vet bill and would settle the rest at a later stage. I then thought to myself let me just take a chance and submit my invoice and payment to you. I was shook! I submitted around 11:30 yesterday morning (Monday) and received a 100% payout by 16:00 yesterday afternoon. I can still not believe it , I have been telling everyone the whole day to please look into your insurance. So from me as Lulu's mom I thank you so much, I am so happy that I decided to join you and be the responsible owner
56 replies
8 months ago
ALPHA 41 - DRIVING SKILLS SUCK
My complaint is not against the company however against one of their collogues that drives like a crazy person in peak hours! I was on my way to collect my grand children when the person driving the bakkie with number plate ALHPA 41 was getting irritated with me by keeping to the speed limit. This is in Bedfordview between townhomes with speed humps, dude...how fast do you want to go over a speedhump, then you still give me a foul look because I was not speeding. This is obviously a company vehicle so you suppose you dont care. It is a pity there is no email address to write directly to the company regardign complaints as I believe this is not the first time you have done this to other drivers in the area. As my offices are also in Bedfordview. Perhaps you should rethink you actions when driving a company vehicle.
1 reply
12 months ago
MFC YOU SUCK!
MFC decided to debit my husbands account for his car payment on the 18th of April, we contacted the call center and they admitted that it was an error on their side and that the money will be refunded to us within an hour! Guess what we are still waiting...our account is in a negative now as we did not have the funds for a payment that was not due yet. We spent our Easter at home as we did not have a sent to spend. You hold for the call centre forever and when you do get someone to answer the phone they are so annoyed with you that you can hear the hate in their voices. Needless to say today is the 22nd of April and I still had to follow-up on the repayment as we dont have our money back, I sent them a Facebook message and the reply is that we will have the money by close of business today! Soooo.... MFC who is carrying the cost for our account that is in a negative now? Why were we told on Friday that they money will showing within the hour? A message on Facebook to say that you will follow-up is not good enough! We have questions and we need answers and you are not taking responsibility for your actions.
0 replies
36 months ago
SABLE FOR LIGHT AT THE END OF A VERY LONG AND DARK TUNNEL!
Dear Sable, Although we had waited a few weeks for our unit to be delivered, your technical team were so nice when they delivered the panels, they explained everything in such detail that you could not help to understand. When we did run into an issue SAGE organised for the Technician to meet with us to assist (the problem was on our side) again the technician was amazing. Sage to you I would also like to give a 5 star for your service, I had expressed to you how important it was to be up and running during our load shedding times and you really went out of your way, every WhatsApp was answered by either giving advise or sending video's of "how to's", you just did everything to help me. KUDOS to the Sable team!
0 replies
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1 Star
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