SR
Simon R
Active since May 2023
6
Reviews
0
Industries
Reviews
6 reviews2 months ago
Vander Host
Excellent, friendly, fast response and service from their technical staff
56 replies
13 months ago
Skynet Worldwide Express - Pathetic Service
A supplier used Skynet to deliver to me. Three weeks later, no delivery, and on their tracking page says "consignee unavailable" twice. Untrue - I live and work at the address provided and always have my phone nearby - also checked for missed calls - none. Have now telephoned to try to sort it out. On two occasions have held on for 1 hour, and then 48 minutes listening to music and the odd recorded message, before giving up. Pathetic service - just pathetic.
0 replies
16 months ago
Unfeeling Eskom Ruin Christmas
So. Tuesday evening 24 December, our area suffered an electricity outage. The Eskom crews on the ground in our area are wonderful, helpful, hardworking people, who quite quickly identified the fault, and were on site to fix it. However, upon contacting their supervisor to get authorization, they were told that he/she would not authorize any further overtime hours to attend to what appears to be a reasonably simple matter. As a result, we, our families and staff members all sit with no power through Christmas Eve, Christmas Day, and Boxing Day, maybe longer. No doubt the supervisor enjoyed an electricity-filled festive season with his/her family and friends, completely unconcerned about our lack of power over probably the most important family holiday of the year. Doubtless, Ramokgopa and his government cronies also had a wonderful time, if necessary backed up by their taxpayer-funded generators etc? To said superviser, who couldn't find the kindness to allow us power over the Christmas period, when it was easily within his/her remit to do so, I wish you a thoroughly miserable 2025, and hope to see a photo of you with a live transformer stuck up your ****. I'm told that Eskom is puzzled by how many people despise them? The above should be a clue.
0 replies
17 months ago
Woodford Car Hire / Supp**** Without Full Tank or Satnav
Staff friendly and efficient and on-line booking procedure good. Car, although higher level / class had no map function on the information system which I would have expected as standard. Car was supp**** not full of fuel as per the agreement - indicated just below full and started dropping fast as I drove the early part of my journey. When I refilled the amount required copared to mileage confirmed that it wasn't full at commencement of the trip, and after refilling properly, fuel level didn't drop for many kms. - eiether they took a chance to make a bit on not supplying the full tank, or else they didn't check properly. Either way, unacceptable.
112 replies
34 months ago
Vodacom : Enduringly ****e
On 15 May, I wrote the below review. I was immediately contacted telephonically by a person from Vodacom's hellopeter desk - yes, so many complaints that they have to have a dedicated answer team? She undertook to investigate and get back to me shortly. She seemed offended when I said that I doubted that I'd hear from them again. So guess what? 19 June, which I guess is 5-6 weeks, and still nothing further. Maybe in terms of Vodacom "customer service", 5-6 weeks is pre-shortly? Summary : Dishonest sales practice, five unanswered emails to "Customer Care" (Vodacom does, indeed, have a sense of humour) telephone calls and a hellopeter callback, but then nothing. Vodacom 2- 0 Customer. In the meanwhile, the monthly doubled billing continues to go through. I really can't wait for this contract to run it's course, so that I can go elsewhere. Will they care? Not at all - I am a tiny, individual customer....but I have been a loyal contract client for, I would guess, 25-30 years. They should care. "Around mid-March I was contacted by a Vodacom representative who said that they were restructuring their packages and wished to change mine, which has two lines on it, to one with more data and minutes. I told her that we did not use what we had already and had no wish to upgrade it. She told me that it was simply part of the package restructuring and that it was a better package at no extra cost. I asked her, twice, to confirm that there would be no additional charges to me, which she did, in a conversation which is apparently recorded and available for checking. I reiterated that I didn't need a higher data / minutes package. On the basis that there was to be no extra cost, I told her she could go ahead, which she did, and I received sms notification of a different package on my contract. Surprise, surprise - my monthly bill, excluding the handset charge, has doubled (Yes, doubled). After telephoning Vodacom to reverse the change back to the status quo ante, and holding on for 25 minutes, I decided to use the "Customer Care" (sic) email contact address. Commencing 5 April, I have to date sent 5 emails, each eliciting an automated response promising to react within 24 working hours, but have had nothing else/no contact/no response in the month and a half since my first email- an astonishing absence of even the pretence of service and a breathtaking arrogance towards a long term contract holder - not unexpected, I suppose. Vodacom is a disgrace and its "Customer Care" department probably doesn't even exist. Vodacom 1 - Customer 0 Full Time score?"
106 replies
36 months ago
Vodacom : Dishonest Sales Practice and Non-Existent Customer Service
Around mid-May I was contacted by a Vodacom representative who said that they were restructuring their packages and wished to change mine, which has two lines on it, to one with more data and minutes. I told her that we did not use what we had already and had no wish to upgrade it. She told me that it was simply part of the package restructuring and that it was a better package at no extra cost. I asked her, twice, to confirm that there would be no additional charges to me, which she did, in a conversation which is apparently recorded and available for checking. I reiterated that I didn't need a higher data / minutes package. On the basis that there was to be no extra cost, I told her she could go ahead, which she did, and I received sms notification of a different package on my contract. Surprise, surprise - my monthly bill, excluding the handset charge, has doubled (Yes, doubled). After telephoning Vodacom to reverse the change back to the status quo ante, and holding on for 25 minutes, I decided to use the "Customer Care" (sic) email contact address. Commencing 5 April, I have to date sent 5 emails, each eliciting an automated response promising to react within 24 working hours, but have had nothing else/no contact/no response in the month and a half since my first email- an astonishing absence of even the pretence of service and a breathtaking arrogance towards a long term contract holder - not unexpected, I suppose. Vodacom is a disgrace and its "Customer Care" department probably doesn't even exist. Vodacom 1 - Customer 0 Full Time score?
159 replies
Review Distribution
5 Star
1 (16.666666666666668%)
4 Star
0 (0%)
3 Star
1 (16.666666666666668%)
2 Star
0 (0%)
1 Star
4 (66.66666666666667%)