JO
Johanna O
Active since May 2023
5
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0
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Reviews
5 reviews14 months ago
bad service
PRO FORMA INVOICE : INV0011-7994 25/11/2024 Round about the 25th of November 2024 I bough a Telefunken 1.5L Stainless Steel Blender and a few other goods from the Auction. On arrival to collect my goods we've been told my blender has been given to one of the Bulk buyers, I told the lady sorry that is not acceptable, that was an Item that I bought and paid for I want it, very rude I was told no you can take another blender that they had a lot of in stock, I asked the lady so why didnt you gave one of this plenty in stock blenders to the bulk buyers, she rep**** because the buyer wanted the stainless steel one. I took the blender she gave me and asked to speak to a supervisor or manager, again sorry mam he is not available you can phone the office. So I left. At home I opened the blender that was given to me, the plastic shavings was lying in the box, switched the blender on, hell of a noise and shavings spinning out the blender. So I phoned the office asked for a number or to speak to a manager. A number was given to me of Mr Helder De Al****a. I phoned him and explained the situation, he told me that was wrong from the Auctioneers to gave me another blender, but I must come in the next week to get another blender that is working. So the following week we went to Auction Operation to collect another blender. Sorry mam we do not have, we only have the Plastic ones and we don't want to give it to you we want to give a proper one, I said fine but when, oh in 2 weeks time. 2 weeks later my son was working in the area and he stopped to collect a blender. Still NO blender. He was told no in January I will get a new blender and that Helder will arrange with one of his staff that stays in Vereeniging to drop it at my house because we already travelled to them 3x with no luck. On Friday the 21st of January 2025 my son phoned Mr Helder to find out what is happening. The auction they had there was a Russel Hobbs blender, can we get that one with maybe one of the hand blenders the value will be the same at the end. Helder told my son in a very rude manner, sorry they are not allowed to do so, we must wait until they have stock of the exact make of blender that I purchased. BUT THE DAY WE COLLECTED I WAS GIVEN ANOTHER MAKE BLENDER- IT WAS NOT A PROBLEM WHY NOW IT IS A PROBLEM TO GIVE ANOTHER MAKE???????????? So my son told him please just refund us, we loosing money because we live 60km from and 60km to Auction operation, 120km trip a time and we were there 3 times without any luck. all our phone calls, he told my son he will walk to the ladies now to do my refund. Still no refund!!!! SO NOW I DO NOT WANT A REFUND......PLEASE DELIVER A BLENDER TO ME FROM THE SAME VALUE!!!!!!!!!!! I buy from the auction a lot and this is the first time I had service like this.
0 replies
25 months ago
Bad service
Bad bad. Bought a tablet Nov 2023 . Tablet switch off by itself. Took it back. They send it in to the supplier. For the past 2 weeks it is a issue to find out the progress. If they don't have a answer they put the phone down. Then you must phone again. Then they tell you turn around time 22 days, 2 minutes later it is 30 days. Will never buy from them again. No help at all!!!!
0 replies
30 months ago
Bad service
So we went to Builders Warehouse in Bedworthpark Gauteng, where we always do our shopping on goods need for our business. On Wednesday 1 November we went there again and had a lot of goods in our trolley, our total value after ringing up was almost R3000. My husband had electrical gel goods four packets that was on the shelve and price was marked on shelf R99. At the pay point the lady could not find the product, her computer keeps on show "Not allowed to sell product". So with an attitude and sarcasm she told us she can not sell this goods to us, my husband said but it is on the shelf and with a price???? Surely a supervisor can overide somehow. Still with a ****ty attitude and laughing and speaking in her language with other workers (looks like we are fools) she refuse. My husband then said please call your branch manager. Still laughing and talking with fellow workers in her language that we can see she is talking about us another lady went to call the so called Manager. that we wait for like 15 minutes to arrive. What a disgrace!!!!!! Absolutely no help from the so called manager also, she also had an attitude that is not good for any manger in a business, after about an hour my husband said, lister we leaving all the goods and will go to a place where we get service, we travelled a distance to builders but rather go to some other place where the staff is friendly and helpful. They did not even bother to help with that product OR to say no please lets see what we can do, they rather loose business. That branch will never see me again will rather take my business somewhere else.
131 replies
35 months ago
Wors company to deal with
What a bad experience I had from the beginning of the payout process of ny policy. First the supporting docs was a problem bit all was in order NOTHING was wrong, the someone elses Tax directive was send to ne. So I wrote a review on Hello Peter and quick my problem is solved. So the lady assisted phoned me and told me the one policy os R0 on the tax directive that will be paid the same day, other policy I have a huge outstanding amount to Sars. I said to her impossible I don't even work. And asked to send the Tax directive to ne. After an hour I received and saw not right, I phoned Old Mutual and ask please DO NOT do the payment to SARS, something is wrong. Then I was told I must get proof that I do not owe SARS, in the meantime she wil fo a escalation on my profile and stop the payment. Big durprise, they did not stop the payment to sars, and paid sars. Now my retirement money is lying in my account in Sars, I must dispute it now and can take up to 21 working days and I dedpeate in need of my money. This is the worst experience I ever had, many phone calls to old mutual, and all answer that you get is everything takes 3 to 5 working days. Now I must get a proof of payment from old mutual to sars and that is also a problem. Old Mutual Ref No: CEB2304153121
53 replies
35 months ago
Bad services old mutual
I went to a branch for the process of paying out my policy. I was given a printed document stating turnaround time longest 15 working days. Everytime I phoned there is one or other delay. For the last week the Tax directive is requested, then when I phone again it still has to be done. Evertime a different story. This morning I've been told they received the tax directive and it will be emailed to me. After receiving the document, and I read it, it is not my Id no, not my name, so someone else's private document has been send to me. So I phoned again, after 49min on the phone I've been told they will request the tax directive AGAIN. My money was suppose to be in my account today. Everytime I phoned every process is 3 to 5 working days, every call to Old Mutual is for 30 minutex plus. And when you ask to speak to a supervisor then your call is been cutted off. I realy had the most terrible experience with old mutual. Bad service, bad attitudes from call centre, promises to call me back and not happened.
53 replies
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