FN
Faye N
Active since May 2023
6
Reviews
0
Industries
Reviews
6 reviews11 months ago
Pathetic customer services.
I had an issue with billing, a bill from the waitress which was settled and then a bill from the barman. The barman had charged for a few more drafts than he should have. We had spoken to the manager who said he's unable to assist. Im sorry to say he was *********** with no customer services. Even after giving him ideas into solving the issue, he refused. Seemed dumb founded. I then then contacted the owner of the establishment being Costas he said he would look into the matter but after a week and abit said he could not assist if we did not have receipts. Note - we showed him proof of transactions of payments made to the bar from the banking app. I asked if he had spoken with the manager. i got no response. Obviously, customer services is'nt a priority. Between being over billed and dealing with a manager that doesnt know or care to know what's what. I suppose if thats the owners attitude then i understand why the staff behave in such a manner. Appalling.
0 replies
26 months ago
Pathetic
This company and its employees **** City of Johannesburg clients.
0 replies
29 months ago
pathetic services
Below is my email of complaint to La Parada Rosebank. So a friend of mine booked a table of +/- 15 ppl on Sunday. Our waitress had alittle bit of an attitude, i understand she has other tables but when you are a waitress you learn to smile and carry on regardless. Everyone arrived at different times within an hour so it wasn't that rushed when doing an order. 1. I ordered a chicken pizza, i said can we have peppadew on half and the reply was i don't know if that can be done. i said I'm definitely sure it can be. It's not a difficult thing. She still seemed very unsure but in any case. i started to ask to replace my half of pepperdew with chilli but she was so confused and made it out to be way more difficult than it actually was so i said its fine leave it out rather. 2. She removed all the menus without taking a persons order. We eventually got her attention but 2 mins later everyone elses food arrived and obviously that person had to wait. I felt it was rude to start eating so I waited for their food to arrive before eating and by then my pizza was cold. 3. I asked for a doggy bag, did not receive one, i even walked up to the manager and asked for 1 and still nothing, so I eventually left WITHOUT leftovers. I asked for a toothpick, and the waitress said ok but she got distracted and I DID NOT end up getting a toothpick . IT WAS MY FIRST TIME THERE, I ENJOYED THE RESTAURANTS VIBE BUT BECAUSE OF THE SERVICE I RECEIVED IL THINK TWICE OF RETURNING OR REFERRING YOU..... WE NORMALLY DO DOPPIO ACROSS FROM YOU GUYS, THEY HAVE BEEN MOST OBLIGING WHEN THEY HAVE MADE A MISTAKE. I'VE BEEN A WAITRESS SO I KNOW IT CAN BE OVERWHELMING AT TIMES BUT THAT'S NO EXCUSE FOR BAD CUSTOMER SERVICES. THE ISSUES MAY SEEM SMALL BUT STILL UNACCEPTABLE. IF SHE COULDN'T MANAGE SHE SHOULD HAVE ASKED FOR HELP, THE MANAGER DID TRY TO ASSIST WERE HE COULD BUT CONSIDERING I DID NOT RECEIVE A DOGGY BAG AFTER GOING TO HIM DIRECTLY IM NOT SO SURE HOW MUCH AND WHAT IS PRIORITY OR ISNT PRIORITY.... Please note i mailed the restaurant directly on the 1 November and till today i have not received a reply nor an apology. FAYE (0833325573)
73 replies
32 months ago
NOT UP TO STANDARD
It was a friends birthday on Monday the 14th August. We arrived around lunch time so being a Monday the place was really quiet. We say outside where there was a tad bit of winter sun which we opted for but the was alittle to much as the suns rays and it glare made things uncomfortable. We asked that they please bring down the awning alittle and we were told nope they dont it only comes down at night. I then asked the manager and she to said No. After ordering drinks and food the waitress came back to say they cannot accommodate 2 of our orders being pizza's due to loadshedding so we needed to change the order. Due to that 2 orders arrived and about 20 mins later did the other 2 orders arrive. Take note by that time the first 2 orders were cold. I asked if they cld warm the food and was told NO they do not hav the means to warm my food. While eating i found 2 pieces of hair in my food. my friend said no its probably from the muscles in the pasta. so, i removed them and continued to eat my cold seafood pasta. a few mins later my friend who had ordered the exact same thing as me found and extra-long hair curly hair strand in her food which we then did call the waitress and show her so she took replaced the food WITH ALOT DELAY. I then said so what i found in my pasta was definitely someones hair. We asked for a plate of chips and was told they dont do plates of chips but i requested the manager and she agreed to assist. the chips arrived mayb an hour later. Someone at our table then asked that he not have so much ice in his glass because it was too much first, we were AGAIN said NO they can't do that. After abit of back and forth they agreed, and HALF a glass was then brought to the table as the ****tail ordered. Bottom line being they use the weight of the ice to to disguise the amount of alcohol used. So a person pays full price but receives HALF a ****tail. Is that not wrong or am i the one that's wrong. I found our time there was one issue of the next. They did try to compensate with 1 round of shooters being liquid cocaine which added up to +/- R50 (in my eyes not that much effort for compensation). I honestly believe they need to relook at the way they run things. I felt the waitress was sweet, she was doing her job but not to the best of her ability cos that's how she was trained. I BELIEVE IF THEY CONTINUE TO TREAT ALL THEIR CUSTOMERS AS DRUNK STUDENTS THAT DONT KNOW BETTER. THEY WILL CONTINUE TO GET BAD REVIEWS. THATS IF REVIEWS IS SOMETHING THAT CONCERNS THEM. I BELIVE IF THEY WERE BUSY THE SERVICE PROVIDED WOULD HAVE BEEN WAY WORSE....
0 replies
35 months ago
Pathetic customer services
An edge cutter was purchased from Makro Woodmead on the 8 April 2023, while using it for the 3rd time it blew. Note this was within the warranty period, maybe a month a abit. We then returned it to the store who then sent it to its maker being Ryobi for repairs who then said we put in the wrong solution when using edge cutter. Our reply being we followed the instructions given and if that was the case it would have broken on the first time using it. Makro Woodmead then said we need to pay for the repairs as is our fault and the warranty no longer applies. When trying to explain to that we followed the instructions the staff at Woodmead Makro were not very obliging and they were extremely abrupt not willing to listen to reason. I find they have no customer services what so ever. Ryobi supp**** no proof to their claims made. We then asked for a refund as one of the product warranty policy's are makro will return or refund the customer. Makro refuses. The edge cutter still sits with Ryobi and Makro does not come back to us on finding a solution to this matter. The head office does not answer their telephones and the call centre is unable to assist as we get told the matter is escalated . Every single day for the past week the matter is being escalated. Ive spoken with Zanele, Lerato, Nonhlalhla & Thandi etc. But still no reply to this escalation. I find this service provided to be appalling. Note their turn around time is 24 hours. Its been an entire 2 weeks of me calling every single day & still nobody has contacted me.
53 replies
35 months ago
Pathetic customer services
REF NO. 3137610 An edge cutter was purchased from Makro Woodmead on the 8 April 2023, while using it for the 3rd time it blew. Note this was within the warranty period, maybe a month a abit. We then returned it to the store who then sent it to its maker being Ryobi for repairs who then said we put in the wrong solution when using edge cutter. Our reply being we followed the instructions given and if that was the case it would have broken on the first time using it. Makro Woodmead then said we need to pay for the repairs as is our fault and the warranty no longer applies. When trying to explain to that we followed the instructions the staff at Woodmead Makro were not very obliging and they were extremely abrupt not willing to listen to reason. I find they have no customer services what so ever. Ryobi supp**** no proof to their claims made. We then asked for a refund as one of the product warranty policy's are makro will return or refund the customer. Makro refuses. The edge cutter still sits with Ryobi and Makro does not come back to us on finding a solution to this matter. The head office does not answer their telephones and the call centre is unable to assist as we get told the matter is escalated . Every single day for the past week the matter is being escalated. Ive spoken with Zanele and Lerato and Nonhlalhla etc. But still no reply to this escalation. I find this service provided to be appalling. Note their turn around time is 24 hours. Its been an entire week of me calling every single day...
53 replies
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5 Star
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4 Star
1 (16.666666666666668%)
3 Star
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1 Star
4 (66.66666666666667%)