DB
Dalene B
Active since May 2023
8
Reviews
0
Industries
Reviews
8 reviews19 months ago
Disappointed customer
I am a former member of the South African police force and have a retirement annuity policy with old mutual but because the amount was greater than the payout amount I could not get it six years ago when I retired from the force. However with the two pot system in place I tried to apply for the above but their services is absolutely disgusting as when a consultant calls you are put through for further assistance, but the phone does in your ear. Their WhatsApp for the two pot does not recognise my I'd number and their app does not recognise my password. I was told by a consultant that the web does have the correct details of me; of which I still cannot access my profile! With numerous emails every new consultant handling my case have a different version where the consultant of today informed me that I cannot surrender my policy yet I have NOT requested to surrender at all!
53 replies
22 months ago
Problem solved
I would like to thank a consultant Cikizwa at RCS for her prompt response and excellent service to our recent complaint with tymebank loan department. The money that was paid in full was located and is in process of being refunded into our account to be repaid into the correct loan account after almost 3 months. Thank you Cikizwa we appreciate your unselfishness in service.
53 replies
22 months ago
Unprofessional
I am writing to express my extreme dissatisfaction with the prolonged WiFi outage that I have been experiencing for almost a month now. As a paying customer, I expect reliable internet service, which unfortunately has not been the case. Despite numerous attempts to contact your customer support team, the issue remains unresolved. This extended downtime has greatly inconvenienced me and disrupted my ability to work efficiently from home. I urge you to prioritize the resolution of this matter promptly and provide compensation for the inconvenience and loss of service that I have endured during this time. I expect a prompt response to this complaint and a clear plan of action to rectify the situation.
0 replies
23 months ago
Unprofessional and useless
On 29 April my husband settled the loan amount in full and the amount was R17124.32. FNB could not locate the bank so we paid it into tymebank credit card account, but until today no one can acknowledge the payment. Numerous emails and calls to tymebank is fruitless and frustrating as a debit will takes place in 5 June and they're unprofessional and useless. A few calls from their branch over a week ago and empty promises and we are still at the same point of the payment not being confirmed. We have sent the proof of payment over and over and over again and had to pay a fee at FNB for a proof of transaction for ONLY the month of April. That was also emailed to them but I wants to warn clients to be careful and consider before dealing with this bank. I want this matter resolve today
53 replies
25 months ago
Careless and unprofessional
My frustration is that I have been self employed for over a year and have spinal injuries of which a very seriously spine operation will be done in a few weeks; My doctor gave me a letter stating than I can no longer perform duties whether it be for a company or self employed. I was advised to apply for a disibility grant as well. I app**** for I'll health with old mutual as I have 2 retirement annuity police with them. They rejected my application due to not working for a company as they requested a letter from my employer. I explained to them that I am self employed and cannot submit the letter that they require but to rather escalate my application to the ombudsman and that was on 28 February 2024. They are so unprofessional and careless with the fact that I am in a financial depressed and suffers tremendously with back pain but nobody of their company even bothered to communicate asking how I am doing. Instead I received a SMS which stated that my dispute has been declined due to the fact that I cannot produce a letter from an employer. I was bluntly told to wait until I turned 55 of which is in 2 years and I am not even sure if I will survive the operation. I was even declined in taking out a loan against my policies. I am ever so sorry that I invested with OLD MUTUAL and therefore don't advise anyone to take out any policy with them. They simply just don't care about you at all
56 replies
28 months ago
****** property
On 9 December I booked a trip for a driver named Norman to collect 15 bags and the trip was 2km which cost R37, but on the route the driver had a stop of about 2minutes as I followed his ride to my destination. As my son took out the bags he told my son there were 14 bags of which my son had no idea of my order for 15 bags and the owner of the bags did not discuss any amount with the driver. On the CCTV it is clear that 15 bags was loaded into his vehicle. The app stated the driver is driving with a blue vehicle but instead it was a maroon vehicle. Bolt did not much to retrieve my one bag that gone missing and I am disappointed in the manner this case was dealt with. I tried calling the driver immediately after noticing that there is one bag missing but he refused to answer my calls. Registration of vehicle is CAA 79703
0 replies
29 months ago
Poor service delivery and assistance
I was diagnosed with a spinal medical condition a few weeks ago and approached Old mutual to request that my retirement annuity be viewed for a possible loan against my policy or a surrender due to the fact that I cannot work anymore. Their response is terrible and unsympathetic. One of the emails that was sent to me was so unclear. I am in a financial difficulty due to my illness and cannot wait for a R 23 000 to be paid out in 3 years time, not even sure if I will survive till that time. I am asking that they surrender my policy based on my medical condition as this is an unforseen matter and a chronic situation as well.
73 replies
35 months ago
Disappointed
I tried to cancel 2 debits on my account via their banking app however it gives n annoying message that I can't. Then it direct me to the actual debits of which I firstly informed the one company to debit from my other banking account and the other company was cancelled via email. However I sent an email to fnb explaining to them that there should be no debits going off on my FNB account as the companies has been informed. Nevertheless the companies tried to deduct from FNB account and I was charged for fees for an empty debit. My bus ticket money was sent to my FNB account and only a R30 is now available and I need to have that money reversed.
53 replies
Review Distribution
5 Star
1 (12.5%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
7 (87.5%)