Active since Jun 2023
I would not recommend this store to anyone. I recently bought several items for an upcoming wedding, but due to an unexpected death in my family, I can no longer attend. When I contacted them to return the items, I was met with a rigid ‘7-day return policy’ excuse, which was never mentioned during the sale and is nowhere on their website. Despite explaining my situation, they refused to make any exceptions. This store seems quick to take your money, but when it comes to basic customer care and decency, they’re completely unhelpful and inflexible. They clearly care more about profits than people. Extremely disappointed.
There was no updates on my online order, I emailed the customer service and nobody responded. Eventually they canceled my order without giving me a reason. My refund has still not been processed and I have not been informed by when I will receive this. I’ve sent multiple emails with no response.