N
Noxolo
Active since Jun 2023
4
Reviews
0
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Reviews
4 reviews2 months ago
TICKET CANCELATION AND REBOOKING
I am very angry I need SAA management to contact me urgently. I booked a ticket for last week from Durban to Jhb and 2days before my trip I lost my brother could not travel. Called SAA they said they will put my ticket on hold and I can rebook I wanted to email them death certificate and the consultant said fine it will not be a problem. Called and rebooked constants are struggling to rebook its chaos I do not know how many times I was put on hold and was cut several times. Tswaki McHale was the worst. Tracey as well and the 3rd one Sinethemba Maseko . Because they were struggling to assist me and calculate correctly I asked who their manager is Sinethemba said she does not know her surname she will go and look after ten minutes she said she is not allowed to give me the managers name and surname she can give me the supervisors name and surname. I.spent more than R100 airtime being put from pillar to post. Can SAA refund my money cause they are failing to do a rebooting.i want their manager to call and resolved this. I never saw such incompetency in my life. Tomorrow I need and call urgently before the hell break loose. Never again will I ever use their Arline. They are the worst. How on earth as a staff u do not even know your managers surname?
0 replies
14 months ago
Bad travelling experience with Intercity Xpress
The bus left late and we were not informed why. 40min later and it was burning hot inside the bus. The driver on the phone the whole time driving very slow and we arrived very late in pretoria. The girls at the reception in durban worse attitude and did not keep us updated of anything. Worse experience ever. They need to be trained on customer care
0 replies
24 months ago
Everything went smooth and very fast
Everything went smooth and very fast. They are just the best
53 replies
35 months ago
So far so soog im impressed about your service
So far so soog im impressed about your service. Phumla Mxakatho the consultant was great
53 replies
Review Distribution
5 Star
2 (50%)
4 Star
0 (0%)
3 Star
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2 Star
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1 Star
2 (50%)