KB
Kelsey B
Active since Jun 2023
8
Reviews
0
Industries
Reviews
8 reviews14 months ago
Netflorist misrepresentation, misleading photos
I spent close to R1000 for a bouquet of flowers for my friend, and the bouquet was absolutely terrible! Nothing like the pictures, small, misrepresentation of the size. I would never pay R1000 for a bouquet of sunflowers the size of a 25cm pot! What a *******.
0 replies
16 months ago
50k loss, lost international holiday, false promises due to SA Airways strike
My international flights were cancelled TWICE because of the SA Airways strike recently. I was promised a refund for both my return tickets and my fiancé's tickets within 3-5 days, it's now over 10 days and every time I call and speak to the refunds center they tell me that I must contact the OTA, but the OTA tells me that it's SA Airways that must do the refund on their side because they cancelled it. Both point fingers at each other and this is all SA Airways fault! I'm down nearly 50k on these tickets less an international holiday to Brazil thanks to south african airways. They promised me a speedy refund and admitted to fault in writing yet every time I call they tell me the same thing. It's pending. It's being processed. Nothing is being done to process the refund. I sit here with no holiday and no money.
0 replies
21 months ago
Disgraceful treatment of a loyal customer
Dear Andiswe and Ombudsman Team, Thank you for your response regarding my complaint about the cancellation of my insurance policy with King Price Insurance. I appreciate your time and consideration in reviewing my case. I would like to clarify the circumstances surrounding the incident and my interactions with the investigating officer, as I believe the cancellation of my policy was unjust. The incident in question occurred at night on a dangerous road, and I was alone at the time. Naturally, I was quite startled and anxious due to the situation. During the investigation, the officer who handled my case employed an intimidating approach, which further heightened my distress. Despite these challenging conditions, I did my best to provide all the information I could recall about the incident. I want to emphasize I was always truthful and transparent. The assertion that I did not provide true and accurate information is deeply concerning to me. I shared everything I remembered, but the officer was unable to obtain footage from the security camera where the incident took place. I believe this lack of evidence unfairly led to the decision to cancel my policy. I have been a loyal customer of King Price Insurance for several years and have always conducted myself with integrity. I have never tried to claim for something that did not happen and I have never **** to an insurer. The treatment I received made me feel like a ********. The value of my car was only R50,000, and at this point, my concern is not with the monetary compensation but with clearing my name and rectifying the situation. I respectfully request a reconsideration of the policy cancellation and the associated records. I would like to request for all of my data with King Price to be deleted in alignment with the POPIA act if that is possible if they are not able to be fair and remove the mark on my name. It is important to me that this matter be resolved fairly and that I am not unfairly penalized for circumstances beyond my control. Thank you for your attention to this matter. I look forward to your guidance on how to proceed and what steps can be taken to address this issue. Warm regards, Kelsey --- Thanks to King Price, they have made my life a living hell and up until now, I still can't get insurance.
280 replies
25 months ago
Thank you Orms for the great service!
Would just like to commend Orms for really going above and beyond. We had a drone repair that had been massively delayed due to unavailable parts with the supplier, and Jason himself offered us a loan drone to use while we wait for the repair to be completed. I have used Orms for over 10 years and I will continue to support and recommend them.
109 replies
26 months ago
Orms - Disgraceful treatment of loyal customers
I am writing to express my extreme dissatisfaction with the level of service I have received from Orms as a loyal customer of over 10 years. Despite their policy stating that repairs take approximately 10 working days, my experience has been far from satisfactory. After purchasing a drone, cashing it, getting a quote for repairs, and making payment to Orms on February 15th, I expected timely communication regarding any delays or unavailable parts as part of their stated policy. Their policy states ''Repairs takes +/- 10 working days from Go-Ahead and payment received, excluding public holidays and Saturdays, all depends on spares availability and seasonal trends, if any delays arise Orms will send you notification,'' however, it took over 15 days after payment for Orms to inform me that parts specific to my drone were unavailable, leaving me in the dark about the status of my repair. People rely on this equipment for their livelihood, and Orms' lack of investment in customer communication and satisfaction is unacceptable. After complaining, I was offered a replacement drone. I accepted. The drone arrived and I am so grateful that I asked Orms if the drone was covered by insurance, to which they said no, leaving me in a possibly worse off position if I were to crash the drone. This was not communicated. Imagine if I had crashed it, I would have been worse off than when I started. Once again, the way in which the situation was managed is my primary complaint. It is very sad and terribly unfortunate that we were not able to resolve this matter, and that once again, we as the customer suffer because of Orms's inability to manage their customers concerns, needs and expectations effectively. I am severely disappointed. I am now either in an extremely risky or compromising position. I have lost faith in Orms' services and equipment and will not be recommending them to others.
0 replies
28 months ago
Lady lush leggings - THEFT
I have been waiting since the 21st of November for an order from this company! They have been promising me delivery of my leggings for 2 weeks now and NOTHING. DP NOT BUY FROM THEM! THEFT IS REAL HERE LADIES.
0 replies
32 months ago
Vodacom
I was in Thailand for a month in July. After two weeks of being there, my phone got water-damaged. It didn't turn on, so I placed it in a bag of rice, hoping that, in time, it would dry out and come on again. After a day, I realised that it may need some time in the rice, so I purchased a temporary phone to use while I waited for the phone to dry out. I placed my Vodacom SIM card into the new phone because I did not have roaming enabled, so I could not phone Vodacom from Thailand. There are also no Vodacom outlets in Thailand. The phone remained in the sun on the balcony of each hotel that I visited. This is surely a unique situation, so if Vodacom can tell me what they would have liked me to have done when I use my SIM for communications in business and personal while abroad, then I invite them to reply publically here. On the last day of my stay in Thailand, as I was leaving on a Ferry from Krabi to the mainland to catch a flight back to Bangkok, my blood turned cold as I realised that I had left my phone on the balcony in the sun at the hotel which I was at last. Already late for the flight, I could not go back to fetch it. The next ferry back was in 3 hours' time. It was just not practical. When I returned to Cape Town, I contacted Vodacom after writing an affidavit at the police station. I was told that my claim was rejected due to ''a usage report,'' implying that I was lying about the phone because they could see that the SIM card had been used and is still being used up until today's date. Nobody asked questions, the manager was apparently ''not available'', and I was shouted at and told, ''your claim is rejected'', ''there is nothing we can do'', on repeat, robot style, on each of the 3 occasions that I called in. I am absolutely appalled to find that not one person at Vodacom has bothered to lift a finger and actually ask me if I am lying or if I am using a different phone. I was told that it's rejected, and that's that. Nobody bothered to look into this, despite my escalating my concerns to senior management. I have been a loyal customer of Vodacom since I was a little girl, and I can't believe that they would treat me like this as I pay them every month without fail, and have supported them for nearly 20 years. I find the way in which this was handled disgusting. I find the fact that nobody bothered to ask me the right questions disappointing and the way in which I was spoken to nauseating. I have written to Vodacom, Hello Peter, and I am now posting here. Maybe somebody will bother to answer me now, but also, probably not because Vodacom knows that they pretty much own the market, so what's one more customer, right? They don't care. They have thousands upon thousands of my monthly premiums that I've paid them. I wish I had put that cash into a separate bank account, my own personal insurance fund, because in the time that I have dutifully paid them, I could probably replace my phone 15x over. Vodacom, you're a disappointment. You treat your loyal customers like numbers, and have no desire to be of any service to your customers. go Further together? Na. Go backwards by yourself. Just an idea for your slogan.
264 replies
35 months ago
****MERS. DO NOT BUY FROM THIS COMPANY
****mers. This business advertises products that don't exist. You buy them online and never receive them. This business denies taking money or even selling products. BE WARNED.
0 replies
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1 (12.5%)
4 Star
0 (0%)
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1 Star
7 (87.5%)