CL
Carina L
Active since Jun 2023
2
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Reviews
2 reviews32 months ago
Cannot be trusted to rent people’s properties
I am deeply disappointed with the services provided by IQ Rentals and Property Management, particularly with the conduct of estate agent Ronel and the management staff, Michelle. My experience with them has been nothing short of frustrating and unprofessional. Over three months ago, when the tenant moved out of my property, they were supposed to conduct a painting job before leaving, which never took place. Ronel, the estate agent, did not even bother to conduct an exit inspection when they vacated the premises, showing a lack of responsibility. Upon my initial complaint, Ronel finally conducted an inspection and assured me that they would send someone to paint. However, it took an astonishing two months for them to send out a painter. To make matters worse, the painter used a darker color, neglected to paint certain walls, and haphazardly patched up broken walls without properly painting over the poly filler. I reached out to Michelle on more than four occasions seeking a resolution to this ongoing issue, but it remains unresolved to this day. This level of negligence and incompetence is truly appalling, and it is clear that IQ Rentals and Property Management cannot be trusted to handle people's properties with the care and professionalism that should be expected from a property management company. This experience has left me thoroughly dissatisfied with their services.
0 replies
34 months ago
Still Waiting for our refund after 17 days...
We have been waiting for a refund from Marquis Finance since the 6th of June. We have been told we were refunded on the 9th but to date have not received our refund. We have phoned and emailed and still nothing... This is ridiculous. Their portal is also not user friendly and response time too long.
53 replies
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