MM
Melissa M
Active since Jun 2023
2
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Reviews
2 reviews25 months ago
RATHER PAY A BIT EXTRA AND GET A VODACOM CONTRACT
If I could give them a -5 I would. Absolutely pathetic customer service. Do not ever think you will receive an email back if you send one, and good luck getting to a human on their customer care line. I was phoned in February by their sales department to inform me that they are upgrading their packages at no extra cost to customers, and they're just letting me know that I will now be getting extra gigs per month. I double checked that this is at no extra cost, and was assured it is at no extra cost. Tell me why my bill this month is an additional R400???? and that includes a pro-rata rate of R276, so my bill is permanently R124 higher now?? I don't know which ******** organization is in charge of this money *****ing scheme - if I didn't know better I would have thought MTN is government run based on how **** they are.
0 replies
34 months ago
THEY WILL ****** YOU IF YOU TRY TO CANCEL
Would give a 0 if that was possible. I had a membership at the Worcester branch that had just come out of the 2 year membership period and I was moving at the end of April. I asked the front desk staff several times when I had to give my notice as I was leaving end of April so want to make sure I cancel on time so I don't have to pay extra fees as I had seen they are big ****s and try to make people pay for things they didn't receive in my 2 years gyming there. So at the end of March when I paid my account I also gave my 30 days notice. I received an email to say my membership cancelation request had been approved and my last payment was for the month of April (which I paid at the end of March as gym memberships get paid upfront and not in arrears). And ofcourse they are now still trying to charge me monthly fees saying I needed to pay them for an additional month at the end of April?? How does that work? If I pay at the end of April I can gym until the end of May, so then I've given 60 days notice and an extra payment? Every time I email them asking about this, and asking for clarification on whether the monthly fees are paid upfront or in arrears they ignore me and just keep adding another monthly fee to the bill. What a pathetic example of a gym
159 replies
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