Active since May 2010
This company was appointed by my insurance to replace the Geyserwise controller on my geyser. After finally getting a report from them, the insurance called and informed me that Starplex can not give a quote as they are not qualified or experienced to replace / repair the unit. A hole day waisted. And now nothing comes on, meaning the guy from Starplex disconnected something in the ceiling..
Ordered and paid for a cellphone pouch on September 10 2025. Up to date no tracking number. No feedback or communication since September 12 2025. Be careful when considering an order from this company
Placed an order on 18 September for an awning and a door. The awning was delivered in time but oh my... After numerous phone calls the door was NOT delivered on the promised time 30 September 2024. In fact a consultant told me to stay calm as they deliver between 8 and 17:00. Non of the consultants made an effort to phone me back as promised or tried to assist. At 17:00 I cancelled the order via email. Now I am struggling to get any assistance in getting my refund. Will never use them again or recommend them to any one
Handed in my lawnmover at Legends in De Villa Bois, Moreletapark, on 24 July 2024. I was asked to sign a quotation to the amount of over R4400. Yesterday 16 August I went to collect. To my surprise, the final bill was just under R5200. " they had to replace the bottom blade and sharpen the roller." I was never informed or contacted about this. Yesterday I was told to pay in full or you don't get your mover. I was also charged R75 for petrol, which is 3.3 lt at the currant petrol price of 22.71/lt. Today, after just 2 minutes, the fuel tank was dry, empty... After replenishing the fuel, the engine runs for 10 seconds, then dies... How long was the mover tested to use 3lt of petrol? Or how thirsty is this brand new engin? Or was I cheated? I will NEVER recommend or use these people again. The lady owner is rude and disrespectfully and in my opinion dishonest.
Bought a hdd from then in March but only received it end of April this year. It never worked. Returned the hdd and requested a full refund on 24 April 2022. Many excuses later and still no new hdd or refund. These people are beyond dishonest and I surely will never recommend or support them again!!!
The first experience was pleasant and very professional. Unfortunately that has changed as they need to refund me as agreed upon telephonic ally (Elisia). I have mailed them 4 times now with requested detail and NO reply. Very bad and disappointing service!!!!!!
Friendly efficient service. Addressing my issue and going the extra mile to resolve
We bought a Figo end November 2019. Soon after that we realized that the driver’s side window malfunctions every now and then by not opening. I logged an online request for assistance on 10/11 December 2019 and is still waiting for a call back. End of Jan 2020 I contacted Ford again via and received an email reply from Chantalle du Bruin: “On Friday, January 31, 2020, 01:17:05 PM GMT+2, Chantalle Du Bruin wrote: Goeie Dag Mnr Scheepers Mnr moet asb hier wees tussen 7 en 8 uur saterdag ogend ons gaan net kan kyk wat vout is mnr gaan dan n deposito moet betaal sodat ons die parte kan bestel wat nodag is en as mnr dan weer die voertuig kan in bring om te kan regmaak sodra die parte hier is Hoor graag weer van u On Friday, January 31, 2020,2:19 PM GMT+2, Chantalle Du Bruin wrote: Goeie Dag Mnr Scheepers Skies Mnr Scheepers omreede ons die goedkeuring op n saterdag nie kan doen terwyl mnr se voertuig by ons is nie hulle werk nie op saterdea nie dit is die reede hoekom mnr vir ons n deposito moet betaal tot ons goedkeuring gekry het vir die parte betaal ons die bedrag wat mnr betaal het trug aan u ongelikag mag ons nie parte bestel op reserve op enage voertuig nie .” It’s ridiculous that they require a deposit for spares covered under warranty. This appointment did not happened for that day. I contacted Ford again and spoke to a Johandie, (Chantalle no longer worked there.) We made arrangements for me to bring the vehicle in on 14 Feb 2020 between 7:00 and 8:00 for assessment. I was then told by her on site that they need permission from second hand car sales before ordering the parts from warranty. Almost 4 weeks later with no feedback from them, I am no told to bring the vehicle in again for assessment as they never opened a job card or ordered the parts. An email was send to the DP with all phone call recordings, I tried phoning him later that day but had to leave message for him to phone back; which also never happened. This is really pathetic and I don’t have the time to make up for their slip-ups. Up to date, neither the service manager nor any other manager for that sake took the time to assist by phoning me. If I had the option to return and cancel the deal, I would
I was admitted to hospital for a emergency gallbladder operation on 21Jan 2019. Been to the ER that previous Sunday. All the correct protocols were followed, Bestmed was informed and authority was received, making them fully aware of the type of operation that was to be performed. The operation was performed using an accepted laparoscopic procedure. Bestmed has rejected payment of over R4500.00 of my claim based on "Lapscope instrument limit exceeded" I am finding it hard to understand as we pay large amounts of money for this type of cover..
I drive a Cerato 2010 model 2.0lt with 165000km on. After a \self service"(oil and filter)about 9 weeks ago"
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