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Elzaan Sabbatini-Eigl
Active since Jun 2023
3
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3 reviews22 months ago
I FEEL CHEATED, NOT INFORMED CORRECTLY AND OVERCHARGED
I have been a regular at Coffee Time Princess Crossing for years. I will however never go there again and will tell all my friends and family not to. This is the second incident, I let the first one go and gave them a second chance and then this happened: My mom and I each ordered a WHOLE slice of cake, one Lemon Merengue and one Baked Caramel Cheesecake. The waitress came to inform us they did not have Lemon Merengue in stock, so we asked for two WHOLE pieces of cheesecake. Whilst the waitress was away I noticed there was only one single whole slice of cheesecake in the display, but thought maybe they have another cheesecake in the kitchen. The waitress proceeded to serve us the single piece of whole cheesecake cut into two slivers she called halves on each of two plates, she placed one down in front of my mom and the other in front of me. I told her I knew this was one slice cut in two, so I was only prepared to pay for one slice of cheesecake. She simply looked at me and walked away. Only to present me with a bill containing an inflated price for each of the two "halves", which works out to more than R20 more than if only one of us had ordered that same ONE piece of cheesecake!! Only for the manageress to tell me she doesn't want me to feel cheated as a customer! I told her I DO feel cheated, but they still simply WOULD NOT correct the price to one single piece of cheesecake. It seems we were penalized heavily for their lack of stock and for dirtying a knife in the kitchen to cut a single piece of cake in two, which I would've done myself with pleasure if the waitress had given us the single piece on one plate. She never informed us that there was only one piece of cheesecake and never asked us if we wanted a different piece of cake instead, after finding that the cheesecake stock was also insufficient. She never informed us of the price for two so-called halves either. Simply presented the one piece on two plates and charged us heavily for it AFTER we had unfortunately eaten it. Very unfair.
0 replies
27 months ago
HOUTBOSDORP SELF CATERING RUSTIC CAMPING CHALETS
<div>We booked at this holiday venue, but then there was a death in our family and we could not go on the holiday. We contacted Houtbosdorp via Yolanda Vermaak, whom we had been liasing with throughout the booking process. We told her the situation and she said she would refund us 50%, which is against their refund policy as there are specified cancellation costs and we cancelled within the date ranges specified. So 50% would not have been enough, however we would have been grateful for at least that. We were even told we would get our refund when Booking.com gives them the money, BUT I paid directly via EFT, not through Booking.com. So they have our money. It has been a month and despite us contacting her many times, they still have not refunded us a single cent. </div>
0 replies
34 months ago
Incorrect address on my contract and profile
I went through the online application process to rent a solar system with GoSolr with a sales rep on a telephone call (who refused to do a site visit), only to find that he entered a completely incorrect address on my profile (wrong street AND wrong area; when I checked on Google maps this incorrect address exists). When I told him it's wrong, he wanted me to keep it there and wouldn't change it. I changed it on my side, but by end of application the incorrect address was on again. When I asked him to change it he promptly started a SECOND application on my profile. So now I have TWO contract submissions on my name for two addresses and he wouldn't help me to delete it. They have a copy of my ID, permission to debit order and 3mnths bank statement. I'm terrified they debit order my account and someone else gets my solar system.
53 replies
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