MF
Muneeb F
Active since Jun 2023
10
Reviews
0
Industries
Reviews
10 reviews19 months ago
motor warrantee extension/unable to get hold of Thorp Plumstead
I have been calling Thorp Daily for the past few days, not for any problems I have, not for any thing other than wanting to extended my motor warrantee. It really seems like mission impossible to get someone to help me with it. Not sure how much money I spent on air time daily since last week to just try and speak to someone. Every time I call, they say they will transfer me to someone and I will wait until the call just ends. Sometime it even says this number is not valid. I was even told by one of the people that they will get someone to call me last week, still waiting...… I dont understand what so difficult about speak with someone and someone taking ownership to ensure I was called back and helped. Seems like Thorp Plumstead needs some training on customer service, how to earn a customers trust and be customer obsessed , no ownership here even it is a sale. So disappoint, when i bought the car i had amazing service, never thought I would experience this trying to buy something again.
0 replies
32 months ago
9th post no refund after months requesting
9th post no refund after months requesting, i was told my refund is being processed weeks ago. More than a 3 months writing reviews to get help, it still appears Supersonic doesn't take their customers complaints seriously and i mean that, for any one reading this look at the the proof in hw the reply. It robotic and blurbed. No one actually does any thing. I will keep on posting the proof and building my data slowly up for the tabloids :) This is my 7th post, i have been double charged since December 2022 for a few months. While the double charging stopped I have still not been refunded for month now. I called numerous times, contacted Facebook page, and posted here for the 6th time and no one take the time to get back to me. The most information I got in months is its with the right department? i am sure you going to say that again. I need help, I want my money back. No contact has been made with me, no feedback provided even after its been promised multiple times. What else am I suppose to do here. Broken promised and staff not taking ownership of the issue. Supersonic just doesn't care. For those really looking for feedback on how supersonic deal with customers , Here are all the post I made: https://www.hellopeter.com/supersonic/reviews/still-no-refund-cdd8d0b969cc5ca47df6a4e7049d2cd2d0dd4cf5-********** https://www.hellopeter.com/supersonic/reviews/still-no-refund-fe095097f9d3b16752cb1a9805e12cd78f1132ed-********** https://www.hellopeter.com/supersonic/reviews/still-no-payback-after-the-second-hellopeter-post-********** https://www.hellopeter.com/supersonic/reviews/not-paying-back-my-refund-********** https://www.hellopeter.com/supersonic/reviews/7th-post-no-refund-after-months-requesting-********** https://www.hellopeter.com/supersonic/reviews/8th-post-no-refund-after-months-requesting-4559781 To all these post these are the replies to show that they do not take you seriously, i am sure i am going to get anther reply says apologies/sorry and they its being looed into for the 6th time or its with the right people for months now: (4 July ) Good day, thank you for contacting supersonic fibre. We would like to sincerely apologize for the frustration and inconvenience caused in this matter. Kindly note that this will be escalated and dealt with. Our sincere apologies once again. Regards Supersonic Team (11 July) Good day, Muneeb, On behalf of Supersonic, I am here to apologise for the inconvenience we caused you with regard to the delay in your refund. We really value you being our customer and appreciate your patience with us while we fix this. I have sent your case to our billing manager, and I will revert with feedback as soon as I receive it. Kind regards, AM (14th July) Good day, thank you for reaching out to Supersonic. Your query is in progress with the relevant department. I apologize for the inconvenience caused in this regard. (11 July) Good day, Muneeb, On behalf of Supersonic, I am here to apologise for the inconvenience we caused you with regard to the delay in your refund. We really value you being our customer and appreciate your patience with us while we fix this. I have sent your case to our billing manager, and I will revert with feedback as soon as I receive it. Kind regards, AM (20th July) Good day, Muneeb, Thank you for reaching out to Supersonic, please note that your query is been attended and we will provide you with feedback. (25th July) Good day thank you for reaching out to Supersonic and our sincere apologies for the frustration caused. We will have a look into your account. Kind Regards Supersonic Team (4 August) Good day, Muneeb, Thank you for reaching out to Supersonic. We apologize for the inconvenience caused. Kindly note that your query is been attended to and we will provide you with feedback. Kind Regards, Supersonic Team 09 Aug 2023, 11:53 Good day, Muneeb, Thank you for reaching out to Supersonic. A meeting will be held with the finance department tomorrow regarding the delay of your refund and feedback will be provided thereafter. Kind regards, AM Supersonic 's reply: 10 Aug 2023, 15:20 Good afternoon, Muneeb, Your refund is waiting for approval from our Billing Manager. I will provide you with further update as soon as I receive it. Kind regards, AM 14 Aug 2023, 18:49 Good day, thank you for contacting supersonic fibre. We would like to sincerely apologize for the frustration and inconvenience caused in this matter. Kindly note that this will be escalated and dealt with. Our sincere apologies once again. Regards Supersonic Team 18 Aug 2023, 10:17 Good morning, Muneeb, Thank you for the banking information. Please be advised that your refund has been added to today's batch. Kind regards, Aubrey Please just refund me
0 replies
33 months ago
8th post no refund after months requesting
8th post no refund after months requesting More than a 2 months writing reviews to get help, it still appears Supersonic doesn't take their customers complaints seriously and i mean that, for any one reading this look at the the proof in hw the reply. It robotic and blurbed. No one actually does any thing. I will keep on posting the proof and building my data slowly up for the tabloids :) This is my 7th post, i have been double charged since December 2022 for a few months. While the double charging stopped I have still not been refunded for month now. I called numerous times, contacted Facebook page, and posted here for the 6th time and no one take the time to get back to me. The most information I got in months is its with the right department? i am sure you going to say that again. I need help, I want my money back. No contact has been made with me, no feedback provided even after its been promised multiple times. What else am I suppose to do here. Broken promised and staff not taking ownership of the issue. Supersonic just doesn't care. For those really looking for feedback on how supersonic deal with customers , Here are all the post I made: https://www.hellopeter.com/supersonic/reviews/still-no-refund-cdd8d0b969cc5ca47df6a4e7049d2cd2d0dd4cf5-********** https://www.hellopeter.com/supersonic/reviews/still-no-refund-fe095097f9d3b16752cb1a9805e12cd78f1132ed-********** https://www.hellopeter.com/supersonic/reviews/still-no-payback-after-the-second-hellopeter-post-********** https://www.hellopeter.com/supersonic/reviews/not-paying-back-my-refund-********** https://www.hellopeter.com/supersonic/reviews/7th-post-no-refund-after-months-requesting-4551729 To all these post these are the replies to show that they do not take you seriously, i am sure i am going to get anther reply says apologies/sorry and they its being looed into for the 6th time or its with the right people for months now: (4 July ) Good day, thank you for contacting supersonic fibre. We would like to sincerely apologize for the frustration and inconvenience caused in this matter. Kindly note that this will be escalated and dealt with. Our sincere apologies once again. Regards Supersonic Team (11 July) Good day, Muneeb, On behalf of Supersonic, I am here to apologise for the inconvenience we caused you with regard to the delay in your refund. We really value you being our customer and appreciate your patience with us while we fix this. I have sent your case to our billing manager, and I will revert with feedback as soon as I receive it. Kind regards, AM (14th July) Good day, thank you for reaching out to Supersonic. Your query is in progress with the relevant department. I apologize for the inconvenience caused in this regard. (11 July) Good day, Muneeb, On behalf of Supersonic, I am here to apologise for the inconvenience we caused you with regard to the delay in your refund. We really value you being our customer and appreciate your patience with us while we fix this. I have sent your case to our billing manager, and I will revert with feedback as soon as I receive it. Kind regards, AM (20th July) Good day, Muneeb, Thank you for reaching out to Supersonic, please note that your query is been attended and we will provide you with feedback. (25th July) Good day thank you for reaching out to Supersonic and our sincere apologies for the frustration caused. We will have a look into your account. Kind Regards Supersonic Team (4 August) Good day, Muneeb, Thank you for reaching out to Supersonic. We apologize for the inconvenience caused. Kindly note that your query is been attended to and we will provide you with feedback. Kind Regards, Supersonic Team 09 Aug 2023, 11:53 Good day, Muneeb, Thank you for reaching out to Supersonic. A meeting will be held with the finance department tomorrow regarding the delay of your refund and feedback will be provided thereafter. Kind regards, AM Supersonic 's reply: 10 Aug 2023, 15:20 Good afternoon, Muneeb, Your refund is waiting for approval from our Billing Manager. I will provide you with further update as soon as I receive it. Kind regards, AM Please just refund me
240 replies
33 months ago
7th post no refund after months requesting
More than a 2 months writing reviews to get help, it still appears Supersonic doesn't take their customers complaints seriously and i mean that, for any one reading this look at the the proof in hw the reply. It robotic and blurbed. No one actually does any thing. I will keep on posting the proof and building my data slowly up for the tabloids :) This is my 7th post, i have been double charged since December 2022 for a few months. While the double charging stopped I have still not been refunded for month now. I called numerous times, contacted Facebook page, and posted here for the 6th time and no one take the time to get back to me. The most information I got in months is its with the right department? i am sure you going to say that again. I need help, I want my money back. No contact has been made with me, no feedback provided even after its been promised multiple times. What else am I suppose to do here. Broken promised and staff not taking ownership of the issue. Supersonic just doesn't care. For those really looking for feedback on how supersonic deal with customers , Here are all the post I made: https://www.hellopeter.com/supersonic/reviews/still-no-refund-cdd8d0b969cc5ca47df6a4e7049d2cd2d0dd4cf5-********** https://www.hellopeter.com/supersonic/reviews/still-no-refund-fe095097f9d3b16752cb1a9805e12cd78f1132ed-********** https://www.hellopeter.com/supersonic/reviews/still-no-payback-after-the-second-hellopeter-post-********** https://www.hellopeter.com/supersonic/reviews/not-paying-back-my-refund-********** To all these post these are the replies to show that they do not take you seriously, i am sure i am going to get anther reply says apologies/sorry and they its being looed into for the 6th time or its with the right people for months now: (4 July ) Good day, thank you for contacting supersonic fibre. We would like to sincerely apologize for the frustration and inconvenience caused in this matter. Kindly note that this will be escalated and dealt with. Our sincere apologies once again. Regards Supersonic Team (11 July) Good day, Muneeb, On behalf of Supersonic, I am here to apologise for the inconvenience we caused you with regard to the delay in your refund. We really value you being our customer and appreciate your patience with us while we fix this. I have sent your case to our billing manager, and I will revert with feedback as soon as I receive it. Kind regards, AM (14th July) Good day, thank you for reaching out to Supersonic. Your query is in progress with the relevant department. I apologize for the inconvenience caused in this regard. (11 July) Good day, Muneeb, On behalf of Supersonic, I am here to apologise for the inconvenience we caused you with regard to the delay in your refund. We really value you being our customer and appreciate your patience with us while we fix this. I have sent your case to our billing manager, and I will revert with feedback as soon as I receive it. Kind regards, AM (20th July) Good day, Muneeb, Thank you for reaching out to Supersonic, please note that your query is been attended and we will provide you with feedback. (25th July) Good day thank you for reaching out to Supersonic and our sincere apologies for the frustration caused. We will have a look into your account. Kind Regards Supersonic Team (4 August) Good day, Muneeb, Thank you for reaching out to Supersonic. We apologize for the inconvenience caused. Kindly note that your query is been attended to and we will provide you with feedback. Kind Regards, Supersonic Team Please just refund me
180 replies
33 months ago
6th post no refund after months requesting
More than a month on writing reviews to get help, it still appears Supersonic doesn't take their customers complaints seriously. This is my 6th post, i have been double charged since December 2022 for a few months. While the double charging stopped I have still not been refunded for month now. I called numerous times, contacted Facebook page, and posted here for the 6th time and no one take the time to get back to me. The most information I got in months is its with the right department? i am sure you going to say that. I need help, I want my money back. No contact has been made with me, no feedback provided even after its been promised multiple times. What else am I suppose to do here. Broken promised and staff not taking ownership of the issue. Supersonic just doesn't care. For those really looking for feedback on how supersonic deal with customers , Here are all the post I made: https://www.hellopeter.com/supersonic/reviews/still-no-refund-cdd8d0b969cc5ca47df6a4e7049d2cd2d0dd4cf5-********** https://www.hellopeter.com/supersonic/reviews/still-no-refund-fe095097f9d3b16752cb1a9805e12cd78f1132ed-********** https://www.hellopeter.com/supersonic/reviews/still-no-payback-after-the-second-hellopeter-post-********** https://www.hellopeter.com/supersonic/reviews/not-paying-back-my-refund-********** To all these post these are the replies to show that they do not take you seriously, i am sure i am going to get anther reply says apologies/sorry and they its being looed into for the 6th time or its with the right people for months now: (4 July ) Good day, thank you for contacting supersonic fibre. We would like to sincerely apologize for the frustration and inconvenience caused in this matter. Kindly note that this will be escalated and dealt with. Our sincere apologies once again. Regards Supersonic Team (11 July) Good day, Muneeb, On behalf of Supersonic, I am here to apologise for the inconvenience we caused you with regard to the delay in your refund. We really value you being our customer and appreciate your patience with us while we fix this. I have sent your case to our billing manager, and I will revert with feedback as soon as I receive it. Kind regards, AM (14th July) Good day, thank you for reaching out to Supersonic. Your query is in progress with the relevant department. I apologize for the inconvenience caused in this regard. (11 July) Good day, Muneeb, On behalf of Supersonic, I am here to apologise for the inconvenience we caused you with regard to the delay in your refund. We really value you being our customer and appreciate your patience with us while we fix this. I have sent your case to our billing manager, and I will revert with feedback as soon as I receive it. Kind regards, AM (20th July) Good day, Muneeb, Thank you for reaching out to Supersonic, please note that your query is been attended and we will provide you with feedback. (25th July) Good day thank you for reaching out to Supersonic and our sincere apologies for the frustration caused. We will have a look into your account. Kind Regards Supersonic Team Please just refund me
60 replies
33 months ago
No refund after month of contacting supersonic
This is my 5th post, i have been double charged since December 2022 for a few months. While the double charging stopped I have still not been refunded for month now. I called numerous times, contacted Facebook page, and posted here for the 5th time and no one take the time to get back to me. the most information I got in months is its with the right department? i am sure you going to say that. I need help, I want my money back. No contact has been made with me, no feedback provided even after its been promised multiple times. What else am I suppose to do here. Broken promised and staff not taking ownership of the issue. Supersonic just doesn't care. Here are all the post I made: https://www.hellopeter.com/supersonic/reviews/still-no-refund-cdd8d0b969cc5ca47df6a4e7049d2cd2d0dd4cf5-4520078 https://www.hellopeter.com/supersonic/reviews/still-no-refund-fe095097f9d3b16752cb1a9805e12cd78f1132ed-4513706 https://www.hellopeter.com/supersonic/reviews/still-no-payback-after-the-second-hellopeter-post-4507577 https://www.hellopeter.com/supersonic/reviews/not-paying-back-my-refund-4496819 To all these post these are the replies: (4 July ) Good day, thank you for contacting supersonic fibre. We would like to sincerely apologize for the frustration and inconvenience caused in this matter. Kindly note that this will be escalated and dealt with. Our sincere apologies once again. Regards Supersonic Team (11 July) Good day, Muneeb, On behalf of Supersonic, I am here to apologise for the inconvenience we caused you with regard to the delay in your refund. We really value you being our customer and appreciate your patience with us while we fix this. I have sent your case to our billing manager, and I will revert with feedback as soon as I receive it. Kind regards, AM (14th July) Good day, thank you for reaching out to Supersonic. Your query is in progress with the relevant department. I apologize for the inconvenience caused in this regard. (11 July) Good day, Muneeb, On behalf of Supersonic, I am here to apologise for the inconvenience we caused you with regard to the delay in your refund. We really value you being our customer and appreciate your patience with us while we fix this. I have sent your case to our billing manager, and I will revert with feedback as soon as I receive it. Kind regards, AM (20th July) Good day, Muneeb, Thank you for reaching out to Supersonic, please note that your query is been attended and we will provide you with feedback. Kind regards, Supersonic Team
60 replies
33 months ago
Still no refund
4th time posting this first post was the 4th July. I have been double charges since December 2022 and waiting at least 3 months for a refund ( going on to 4 ). This issue has been escalated so many times, call back promised a million times to no avail. I am tired I just want my money back. How much times do i have to ask. Its always we will let the billing department know, its been escalated to the billing to department. Someone will call you back. I think we past the stage of call backs and escalations. No action only broken promises. the last post said its with the right department for the refund.( this was said a million times already). I have lost hope in this company being sincere in there apologies and promises. I need action now. Just let me know when you will pay me or what the delay is? why is it a secret? I swear you going to tell me in the reply to this post that yo apologies for the inconvenience and its with finance or you escalated it to a manager who never gets back to me. I need the truth why do you not want to refund me? It the right thing to do.
60 replies
34 months ago
Still no refund
Third time writing this. If I could give 0 I would. Never sign up with supersonic. I have been double charges since December 2022 and waiting at least 3 months for a refund. This issue has been escalated so many times, call back promised a million times to no avail. I am tired I just want my money back. How much times do i have to ask. Its always we will let the billing department know, its been escalated to the billing to department. Someone will call you back. I think we past the stage of call backs and escalations. Th last post said its been escalated to the manager. still no reply after another week. how long does it take to process a refund?
180 replies
34 months ago
still no payback after the second hellopeter post
If I could give 0 I would. Never sign up with supersonic. They are *******. I have been double charges since December 2020 and waiting at least 3 months for a refund. This issue has been escalated so many times, call back promised a million times to no avail. I am tired I just want my money back. How much times do i have to ask. Its always we will let the billing department know, its been escalated to the billing to department. Someone will call you back. I think we past the stage of call backs and escalations.
360 replies
34 months ago
Not paying back my refund
I have been double charge since December 2022. I am still waiting on my refund even after it has been agreed it was a problem. I have contacted the billing department time and time again to no avail. I will either hear we sent the issue to the finance department to process the refund or i have contacted department to call you back. I am going to the ombudsman if this is not sorted. I have contact you close to 50 times now probably. No one take ownership, no one knows to escalate the issue. It is no ones problem. I feel ****** and waiting for months for a refund. being in the service industry for more than 12 years i am appalled at the service. I would never recommend any one to sign up with *******.
113 replies
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1 Star
10 (100%)