MM
Mohammed M
Active since Jul 2023
2
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0
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Reviews
2 reviews12 months ago
NIGHTMARE : WORST EXPERIENCE WITH LEXUS
Hi. I have had my vehicle Lexus GS350 with Lexus in the workshop almost this entire year. It remains at your workshop awaiting a part which has been delayed numerous times. The service provided has been comical and absolutely below any acceptable standard from any brand let alone from a luxury brand. I've retained my communications between myself and Lexus employees from technical managers, call centre's to sales and others. In addition to this, the calls are recorded on your end and I have retained recordings of my own. I've liaise with Bianca who has been on my case since the start. My wife has just entered the market for a new vehicle and was considering a purchase on a lexus. I strongly advised her to not even consider given the level of service recieved thus far. At this point I still await feedback regarding what is happening with my vehicle and what has been done in around 4 MONTHS that they have been attending to it. The only time I get ANY feedback is if I actually call in myself. There is limited communication, I've been kept in the dark and been severely inconvenienced. I do believe that other consumers should know about the service behind the brand because truly this is a grave injustice and failure to deliver on the promises that you boast your brand delivers. The issue remains unresolved. The manner in which this matter was dealt with was extremely shady and lacks transparency. We have gone as far as consulting lawyers on the matter. I'd love for nothing more than to just have my matter sorted after having to wait for almost half the YEAR!
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34 months ago
False advertising and misleading sales representation
Perfume was advertised on the Faureal website on a promotion and reflected 5 in stock. The price was published for a few days without change. I made the purchase and successfully purchases 4 bottles of perfume. The next day I received a call from Natasha , who informed me that she had made an error in the price and she only realized a few hours later and also had load shedding. Due to that she was unable to correct it. Subsequently thereafter, when I informed her that I've seen the advert published for days and found that no load shedding was scheduled for the day, she reverted to saying that she was on leave and only returned to the store the Monday. I found this unacceptable. They did not honor the sale and today beyond a week later - I've had no funds reversed nor any product delivered. I've informed them that I will proceed to have the matter taken up and was informed by Natasha that I am welcome to proceed to the ombudsman as they have no intention of honoring the deal. I've had no contact from any management or any attempt to even resolve the matter fairly. For this reason I would not purchase anything from this store as the adverti*****t and the sales approach has been misleading.
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