FF
Faureal Fragrance
Unclaimed Business
FF
Performance(last 12 months):
Ranked In Retail
#53NPS Score
0Unlikely
Ranking
#53
in Retail
NPS Score
0
Recommended: Unlikely
Recent reviews (0)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceMM
Mohammed M
1 reviews | Active since Jan 2020
3 Jul 2023, 10:41
False advertising and misleading sales representation
Perfume was advertised on the Faureal website on a promotion and reflected 5 in stock. The price was published for a few days without change. I made the purchase and successfully purchases 4 bottles of perfume. The next day I received a call from Natasha , who informed me that she had made an error in the price and she only realized a few hours later and also had load shedding. Due to that she was unable to correct it. Subsequently thereafter, when I informed her that I've seen the advert published for days and found that no load shedding was scheduled for the day, she reverted to saying that she was on leave and only returned to the store the Monday. I found this unacceptable. They did not honor the sale and today beyond a week later - I've had no funds reversed nor any product delivered. I've informed them that I will proceed to have the matter taken up and was informed by Natasha that I am welcome to proceed to the ombudsman as they have no intention of honoring the deal. I've had no contact from any management or any attempt to even resolve the matter fairly. For this reason I would not purchase anything from this store as the adverti*****t and the sales approach has been misleading.
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Mohammed M
1 reviews | Active since Jan 2020
3 Jul 2023, 10:41
False advertising and misleading sales representation
Perfume was advertised on the Faureal website on a promotion and reflected 5 in stock. The price was published for a few days without change. I made the purchase and successfully purchases 4 bottles of perfume. The next day I received a call from Natasha , who informed me that she had made an error in the price and she only realized a few hours later and also had load shedding. Due to that she was unable to correct it. Subsequently thereafter, when I informed her that I've seen the advert published for days and found that no load shedding was scheduled for the day, she reverted to saying that she was on leave and only returned to the store the Monday. I found this unacceptable. They did not honor the sale and today beyond a week later - I've had no funds reversed nor any product delivered. I've informed them that I will proceed to have the matter taken up and was informed by Natasha that I am welcome to proceed to the ombudsman as they have no intention of honoring the deal. I've had no contact from any management or any attempt to even resolve the matter fairly. For this reason I would not purchase anything from this store as the adverti*****t and the sales approach has been misleading.
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lucky T
1 reviews | Active since Jan 2020
30 Mar 2019, 13:14
Faureal Fragrances is fake
I recently bought a Dunhill Desire Blue gift set and I must say I'm disappointed by the quality of the products I received. The perfume appear to be counterfeit. It wears off within an hour. I'm really disappointed by Faurel Fragrances I thought their products are gunuine. I feel robbed.
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lucky T
1 reviews | Active since Jan 2020
30 Mar 2019, 13:14
Faureal Fragrances is fake
I recently bought a Dunhill Desire Blue gift set and I must say I'm disappointed by the quality of the products I received. The perfume appear to be counterfeit. It wears off within an hour. I'm really disappointed by Faurel Fragrances I thought their products are gunuine. I feel robbed.
0
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Annemarie G
1 reviews | Active since Jan 2020
19 Mar 2019, 07:02
Good service received
I was a bit worried to buy from them, because I have never heard of them before. But the price was so good I decided to take the chance. The perfume was delivered the next day. No problems at all.
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Annemarie G
1 reviews | Active since Jan 2020
19 Mar 2019, 07:02
Good service received
I was a bit worried to buy from them, because I have never heard of them before. But the price was so good I decided to take the chance. The perfume was delivered the next day. No problems at all.
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