SS
Seshnee S
Active since Oct 2012
67
Reviews
0
Industries
Reviews
67 reviews3 months ago
Disappointing Rewards Program
Joining and being loyal to a specific brand does not seem to warrant better customer service. I booked a flight using miles and unfortunately had to put on hold due to a tournament being cancelled. When trying to rebook, apparently the class was not available and understood cos it was December. When I tried to rebook again today, I learnt 2 new rules. The routing cannot be changed and that i had to book within 6 months from the date of issue. This was not explained at all to me when I put the booking on hold. Now I found another suitable date and am told that its outside of the 6 months and it cannot be rescheduled. This is not the service one would expect especially when using Loyalty benefits. DISAPPOINTING. Now I lose out on a flight AND my miles do not get refunded because I cannot find a date to travel. I can totally understand if I lose airport taxes, but to lose Miles that I got because i chose to fly with the airline, is just unacceptable
0 replies
4 months ago
Reserved trip
I reserved a trip and the amount I was charged was significantly more than what was indicated. When raising an issue with support, I got a very dismissive response and they refused to adjust the value
0 replies
5 months ago
Terrible customer service
I had an issue with a charge on my account. I logged over 2 weeks, it was just closed with an incorrect resolution which in my opinion shouldnt have been done and it should have been addressed with me before closing. I had to ask for it to be reopened, i was told that someone else will contact me and I have not heard anything since. On follow up I get the same response the team are working on it but I receive no comms
0 replies
8 months ago
Shelf life on items delivered
I am very clear in my instructions on the shelf life of items I require. And it clearly states do not send if it’s not within those timelines. I find that very often these are not being adhered to and causing much frustration and wastage. A delivery app is not worthwhile if these simple instructions cannot be adhered to
54 replies
9 months ago
Chronic Application
My mum is diagnosed with Menieres disease. We did an application for chronic medication and this was declined. The ENT thendid a further justification and this was rejected. We get the excuse that Meniere's disease is a medical condition that requires ongoing management and treatment with medication. However, it is not classified as a chronic or oncology condition. From my understanding ongoing management implies chronic treatment. I then searched this on Google and got the following result. Yes, Ménière's disease is considered a chronic condition. It's a long-term inner ear disorder that can cause recurrent episodes of vertigo, hearing loss, and tinnitus. While there's no cure, various treatments and management strategies can help control symptoms and minimize their impact on daily life. In my opinion Discovery should be fulfilling the request for the medication to be loaded as Chronic and not just rejecting.
53 replies
10 months ago
Sell by Date Label
I bought a full chicken via the online delivery platform. The item was received with a label showing that the Pack Date and Sell By Date was exactly the same. This feels like a false representation as most fresh items are packed in advance and the sell by date should be in the future of the packed date. My feeling is that the item was older than the sell by date and a new label was placed to misrepresent.
1 reply
12 months ago
Unsatisfactory service.
No one answers calls to the call centre and no responses to watsapp messages. The website is not user friendly at all. I checked a previous watsapp I sent, I noticed I received a reply few days later and the response was, this could be a system error and closed the chat
0 replies
12 months ago
Secure Chat
The self service suite which FNB prompts clients to use is unhelpful. Staff do not know answers to questions and refer you to calling the call centre. Ironically when you call, it says you must use the friendly self messaging option on app. The backend seems to be a bit slow as there are lags with the messages.
58 replies
13 months ago
Booking fees not being disclosed
I noticed that I am being charged a booking fee for my last few bookings. booking.com always pride themselves with no booking fees however this is very frustrating to see that these charges now appear on my cc statement WITHOUT any notifications!
0 replies
13 months ago
Secure chat
Secure chat. Love the concept but the platform does not work optimally at all. Thought it was network issues but this has been my 7th interaction and Always have an issue even from Different locations. Constantly disconnected and redirected. There are lags in message. And I also find the service agents not that clued up on processes and have to be redirected. The IT environment needs to be investigated for a more customer friendly experience
53 replies
Review Distribution
5 Star
16 (23.880597014925375%)
4 Star
2 (2.985074626865672%)
3 Star
2 (2.985074626865672%)
2 Star
15 (22.388059701492537%)
1 Star
32 (47.76119402985075%)