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Abulqaasim S
Active since Jul 2023
2
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2 reviews1 month ago
Excellent service and a truly professional experience from start to finish
Excellent service and a truly professional experience from start to finish. The staff were friendly, efficient, and went above and beyond to ensure everything was handled perfectly. I am extremely satisfied and would highly recommend them to anyone.
1 reply
35 months ago
Toyota Worst after sales Service ever
I had purchased a 2018 Toyota Hilix Double Cab from the above mentioned dealership in May 2022. The vehicle was involved in an accident which was not disclosed to me. I was told the vehicle was very clean for the age and mileage. After obtaining the vehicle, now I am picking up the aftermath of the structural and panel beating work that was previously done. The Bin is forming rust, holes were re drilled in order to place tail lights, tail lights are not linning up. After months of complaining and taking the matter up with Toyota South Africa, I was told to take the vehicle to an approved Toyota repairer for a quote to repair the vehicle. After a month or more of telephone calls with the dealership as well as Toyota South Africa the dealership came back to me and said that they cannot afford to repair the vehicle as it is not in their budget to repair and wanted me to send the vehicle to a non reputable panel shop to get the vehicle repaired. When I refused, they told me that they will take the vehicle back but will knock off R80K from the oroginal purchase price. I am truly disgusted by this service from Thekwini Toyota as well as Toyota South Africa. I must say that owning Toyota vehiclesfrom 2013 and currently this service is absolutely pathetic and I wish to state that I will not refer anyone whom I know to purchase any Toyota products as well as I will be selling my fleet of Toyota bakkies and replacing them with a different brand. I was also told by Toyota South Africa that unfortunately they cannot intervene any further. This is absolutely pathetic from a world renowned brand like Toyota.
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