KP
Karana P
Active since Jul 2023
2
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2 reviews34 months ago
Disappointing after sales/service from Petra Stone.
After having a bad experience with Prince from Ixhiba Granite i engaged Meshack from Petra Stone to do my kitchen island. I explained to him that i had a bad experience already and that i have already paid for the stone directly as i did not want to give Prince the deposit inclusive of the Sapien stone. Meshack knew about this and mentioned that he was getting a delivery from ProQuartz in a day or 2 so he will get them to deliver my slab that i already paid for to him. At no time did he mention that he will not carry the warranty etc as i paid directly. During the process of him cutting the stone he chipped it in a few places and now denies liability saying i bought the stone and he merely installed it, but he was the one that cut it and chipped it. He now blames the supplier saying its a manufacture fault although the supplier did not cut the slab. He also refuses to engage with the supplier regarding the chips and says its my problem to resolve. When he wanted the deposit and the go ahead he was eveready to directly request that supplier deliver to him but now he won't engage when there is a problem. He requested the delivery be done to him. After having issues with the first guy i thought paying a lot more would give me a better job and more reliable people but no it does not. This time round you pay a fortune and get bad workmanship and deniability. The joins in my slab are also opening up and i expect that one day all should come apart. It is also unstable in places. He told me about this special way it needs to be cut, backed and installed but what i saw could have been done by any granite installation person. He has also advised many times that he will get back to me about when he is going to repair the joins but to date i still await his call. He was paid in mid August and only installed at the beginning of September 2022. Since installation i am battling to get him to return my cut outs which was supposed to be made into 2 cutting boards, to resolve the chips and to epoxy the corners again. Numerous messages go unanswered. I also await a call from ProQuartz.
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34 months ago
Reaction form Epsom on customer feedback.
Hi I have been supporting Epsom Seafoods from the day they first opened in Sparks Road and spend on average a minimum of 3k per visit. On this occasion I had bought 2 x 2kg prawns, crab and some fish etc the week of the 16th June 2023. I grilled one box of the prawns and curried the other. The box of grilled prawns was all soft, mushy and was stuck to the shell once grilled. This means the prawns were stale. The other box seemed ok when i shelled them to be curried so i cannot comment on its freshness. I had visitors over for early supper on the 16th. The grilled prawns was terrible but nonetheless we kind off salvaged what we could. By the way it was selling for R450 per box obviously discounted as i bought 2 boxes. On the 7th July i went to the shop and again to buy crab, prawns, fish etc. I told the guys on the floor about my experience with the previous lot i bought and asked them if i can return the prawns if i find it stale. They said they don't know and i must ask the 2 gentlemen behind the counter and suggested that i take prawns a little cheaper that just came in the day before, which i did. While waiting for my crab to be cleaned i went to the counter to tell the gentlemen about my last purchase and ask if i can return the item if stale. Instead of getting an apology and him saying yes you can or no you cannot he started questioning me about why am i complaining now and why did i not call them immediately or bring the cooked item in etc. So i try explaining that i had visitors and could not stop mid supper and say i am taking it back to the shop or ask them not to eat etc. I also tried to tell him that i dont think they were even open at that time but instead he went at me telling me its already in my head so i am going to say its stale and a whole lot of other stories. He also then said that i should rather go buy elsewhere. It was then that the argument got heated and the other workers in the shop joined saying i am shouting and i must leave the shop and again go buy elsewhere. It was at this point i realized that they were not interested in having happy customers as it was evident that they did not care about their customers feedback or experience with their products. The purpose of my long story is to warn people about Epsom Seafoods and their attitude towards your feedback. It was a very simple question of "can i return the products if it is stale" but it turned out into an argument and most definitely loss of business to them as i am ensuring my experience is know to all. There are many other seafood shops in the area but i chose to shop with them. I will now shop at the other shops. Also this is not the first time that i bought seafood that was stale as previously i had an issues with prawns and crab but on different occasions. I didn't even get to mention this but yes it has happened previously.
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