MM
Mabuyi M
Active since Jul 2023
3
Reviews
0
Industries
Reviews
3 reviews15 months ago
Being billed for an incorrect water meter since August 2024
Good morning, I am not happy at all with the services of Maslow. I own a unit at Sunset Boulevard (114), Sonneveld Brakpan Maslow has been sending me a water and sewerage bill for an incorrect unit since August (2024/07/01 - 2024/08/01). I have questioned this bill since August 2024. The Estate Manager has been to the unit to check for leaks, none were found. The tenant (only four people live in the unit) has never reported any leaks to me. On the 22nd of December my electricity box was blocked. On the 23rd I went to the complex because the electricity was blocked and there was a small water leak under the sink. The Estate Manager showed me a water meter which was running non-stop as belonging to my unit. This confused me because the water at my unit was shut, the tenants were not using the water and there were no visible water leaks (except for the small leak under the sink) but the water meter was running. The Estate Manager insisted the water meter belong to my unit and that there was a leak (the small leak under the sink) in my unit. The same day the water leak under the sink was fix but the meter kept on running the whole time. On the 24th of December, I made the Estate Manager aware that I called in a plumber to check and that the water meter might belong not belong to my unit. He asked me if the plumber was registered, I did not know if my plumber was registered so I did not pursue the matter further. On the 27th of December, I went to the complex with the Plumber suggested by the Estate Manager which I assume is registered. The water meter was still running non-stop despite the water leak under the sink being fixed. The plumber confirmed that there was no leak inside the unit and the meter which was shown to me and which I am billed does not belong to me but to the unit below me. The plumber phone the Estate Manager to tell him his findings. My electricity box was restored the same day because The Estate Manager informed every one of the mistakes. On the 2nd of January, I wrote a detailed emailed and I also phoned Maslow, I was told the Accounts Department is closed. The Estate Manager send an email on the 6th of January, I was the only one who responded and none of the Maslow representative responded to the email. Today the 21st of January, I get a statement which is not corrected and still reflect the incorrect water usage. When I phoned Maslow, I am being asked questions such as - What did the Estate Manager say to me? What did the Estate Manager advise me? I did everything I was told and advice - what more do I need to do? I am not the one who switched the water meter, I do not take water readings every month. If what I am saying is incorrect, why was the electricity restored because I have not paid the water bill. My request is as follows: Can I kindly get my water bill from August 2024 until January 2025. I would like this to be resolved this month. I am tired of playing this game. Regards,
0 replies
19 months ago
Victim of ***** - Deposit and Rent
Good day, I am a victim of *****. I am in a process of moving from North West Province to Gauteng. I found an agent on Property 24 who assisted me with a rental place. I then signed a lease agreement and deposited an amount of R15 000 to a Capitec Account. When I got to Johannesburg, there was no property. So basically, I was sold something which does not exist, but the difference is that I deposited the money into a legitimate bank which is Capitec Bank. Right now, I am stranded I have no where go. I will like Capitec to refund me my money and to also close this account because it is clearly used to conduct *****. I deposited the amount into this account on the 17th of Sept 2024: Bank: Capitec Acc number: 2295749146 Acc Holder: Wellstone Properties Branch Code: 470010 I really need assistance here, I am stranded, I have no money, and I do not know what to do.
53 replies
34 months ago
PPS did not disclose all the information to me.
My experience is horrible. I took out an insurance in June and they were not honest with me. They basically sold me something that doesn't exist. I feel I have been ****med. I have three unit in a secured complex and the units are attached (two at the bottom and two on top). I communicated these to the urgent and she quoted me on the spot without consulting with any underwriter and she activated the insurance policy on the spot. I later phoned Santam to get another quote, Santam made me aware that insurance companies don't insure such properties on an individual basis, if I want my properties to be insured I must speak to the body corporates. This is because such properties are insured through the body corporates as the risk is too high. I then phoned PPS to make them aware that they sold me such an insurance and I asked them if they do accept the associated risk and the answer was no, so why was I not made aware of this and why did the take my money. I want these insurance cancelled and I want my money back.
60 replies
Review Distribution
5 Star
0 (0%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
3 (100%)