CB
Christofer B
Active since Jul 2023
2
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2 reviews33 months ago
Water damaged phone lie
After buying a defective Nokia phone from Ackerman's 14th Ave Hyper, we booked the unit in for repairs. the phone was returned and after months of waiting we were told that a software update had been done. the phone was still faulty and glitching. we returned the phone to the store, and it was sent to 3G mobile again. I received a SMS stating that the phone was out of warranty due to water damage, a complete lie as the phone was faulty from the day that we opened the box in store. (wouldn't charge properly) 3G Mobile claimed that we would need to Pay over R1000.00 for it to be repaired or pay a R300.00 rejection fee. This is absolute ******* and nonsense. when I called 3G Mobile the rude lady on the phone stated that I am not allowed to call them, and that Ackerman's must do so. they refuse to give the phone back stating I should now pay R600.00 rejection fee for the first assessment done, where they stated that a software update was done.?????? Still waiting for the carefree staff and management at Ackerman's to respond. the phone is still within warranty.
0 replies
33 months ago
Ackerman's cell phones are defective, and staff are ***********
We bought a Nokia cell phone from Ackerman's 14th Ave Hyper in December 2022 for my son. The store manager did not have stock but gave us a demo model instead. it would not charge immediately and then took about 3 hours just to start up. it glitched badly and the camera wouldn't operate we returned the phone to them a few months ago and waited about two months for it to be returned from 3G Mobile who said they had done a software update. The phone was still faulty, so we returned it again, 3G Mobile sent us a SMS stating the warranty was void due to damage???? and that to repair would cost over R1000.00 or if we declined the repair we would have to pay over R300.00. the slip states we have a 12-month warranty. the store manager refuses to respond as well as the customer care people at their head office they will not honor any warranty and will sell you a defective phone and they simply do not care.
60 replies
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