OD
Owen D
Active since Jul 2023
5
Reviews
0
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Reviews
5 reviews22 months ago
DONT TAKE YOUR CAR HERE
What a terrible experience and I regret choosing this workshop for my vehicle repairs: 1. My vehicle died on the 27th of May after I bumped into something on the N3 Highway heading to an emergency. The engine fell and hit the sump which resulted into oil spillage on the road. Fortunate enough , I was able to park tye car aside and called Insure Africa for road assistance and they responded promptly without any delays. The vehicle in question was taken Ford Bruma where the drama begin. 2. I managed to get my offices and called Bruma to ask them what information they needed. Consequently, I furnished them with all the required documents including information of my main machanical insurance and my machanical booster insurance. They confirmed receipt of the vehicle and all details. 2. The following week I called to follow up on the vehicle and was informed that they are still in the process of sending a incident report which took almost a week. After several attempts they sent a report with just few information which made it difficult for my insurance to make a ruling on the approval. Fortunately my insurance sent their own assessor to do the work and concluded that my car needed a new engine and they approved the quotation. 3. Firstly, they recorded that they received the car on the 4th of June (a week after ) which was not the case. Secondly , the also recorded a mileage with a difference of 40 000km difference from the original mieliege of the car. Nonetheless, Insure Africa went and approved a R76K worth of work despite these discrepancies. This was approved a day after they were furnished with the quotation. 4. The lady by name of Thembi was dishonest with me and communicating lies that nearly cost me my job as i used this information to relate to my manager. Firstly she said that my insurance approved everything when it was only 60k. Secondly she told me that the engine was gonna be delivered on a specific day which was only delivered a week after this communication. I followed this up several times until I was informed on the 27th of June ( a month after the incident) that they have completed fitting the engine. This was the day I learned that the have not contacted the booster insurance which was going to give Mr my courtesy car. Yes, I spent almost 7k to date on e-hailing and lost worth 200k worth of sales . 5. Furthermore, Thembi informed me that the only issue with the vehicle was the bearings and she has furnished the booster insurance with all documents and waiting for their approval. I called the booster insurance and to my surprise they did not receive any of this details from her. When I called her she said to me that she is waiting for the person to do the engine clearance and he is on his way which was also a lie because that person never pitched meaning there was no arrangements. She went further to tell me that she will copy me on the email to the insurer as she is busy with it now and I still haven't received this email from her which proves that the email wasn't even sent initially according to her first lies. It is now the 3rd of July , and the sixth week waiting for my vehicle and I am still waiting for an email. 7. I work in the medical field , and this affected me professionally and personally. An engine that was suppose to be delivered the following day was only delivered the following week. My mom who is 74 and can barely walk had to use taxis for a checkups. The lies they told me I was communicating to my bosses and they even thought I was the one lying to them. As a result ,I we nearly lost patients. 8. I am seeking legal advise on this as these people have to account for the damages they have caused in my life. My fisncee who stays in the Nothern Cape even had to cut ties because of thinking i was making this up and using it as an excuse to visit her with my son. It's pay back time !
0 replies
28 months ago
Great service
Had issues with my vehicle. They asked me to bring it back and gave me a courtesy. They promised to test it for 2 days to assure themselves that my safety is guaranteed. . Awesome service- this is a go to place when you need a car.
0 replies
28 months ago
TERRIBLE CARS AT BEST PRICES
I wouldn't recommend anyone to purchase a vehicle from these dealership. I have had a my car for less than 4 months and returned it 4 times already. Guys don't go here 🤣
0 replies
33 months ago
EFFICIENCY AND GREAT SERVICE
The service was emaculate the best. Got my vehicle in less than 48hrs post the submission of my papers. Lesedi is the go to guy!!!!!!
0 replies
Review Distribution
5 Star
3 (60%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
2 (40%)