SM
Shirley M
Active since Jul 2023
3
Reviews
0
Industries
Reviews
3 reviews6 months ago
Ninapark KFC terrible service
Fully knowing how difficult it is to get a job in this economy, I am writing this with a heavy heart as I’m a resident of Theresapark ext 2 and the nearest KFC to me is the Ninapark KFC. In a number of occasions I’ve had very terrible service from this store and has led me to write this review. The one of many is on the 09/09/2025 around 20:00 I went to the store to purchase our usual order of 2x streetwise 5 for the family and when I got home a (2) couple of pieces where missing from the second box. Had to go back with hungry husband to complain over the missing pieces. To our surprise we were treated with an attitude of 3 young men who had their name badges hidden and an apology which was condescending to say the least. From then on we as a family started counting our orders immediately after receiving them. Today we experience yet another disappointing experience, as we were ignored and looked down soon as we wanted to place our order. We then opted for the special and when we wanted to pay we were told that the order is cash only. I offered to head to the Std bank ATM by Spar and the objection I got was that I’d have to wait 30 mins for my order. We left without purchasing anything and head on to McDonald’s PTA north to buy supper. For someone who has a busy lifestyle and is trying to keep his expenses to a minimum the store is convenient for my family, but not at a cost of our dignity. From now on we’ve decided to use the KFC in Madelief, even though it’s a few more kilometres away. The store has their complaints and compliments contact number on the wall, but I wonder how effective is it as this is an ongoing recurrence. Please help us save the integrity of this store and keep us from having to consider traveling further from our homes to find convenient
0 replies
29 months ago
Horrible service from Mweb and metro fibre.
I have had a frustrating week with Mweb and metro fibre There is a red light on my router that is not allowing me to gain access to the internet and my subscription payment is up to date This has been going on for 4 days now with no resolution and when I call the technical support team everyone tries to troubleshoot or tell me they are updating the software but no technician has come to the house to assist I work from home and relia a lot on the internet connection This past few days I have been using my cellphone to connect to the internet and it is frustrating and costly. My children are home and when they try to get internet connection it is also a struggle I had to spend money and buy them data or airtime This is a plea for Mweb and metro fibre to do something about their horrible service and fix my internet connection
0 replies
33 months ago
Access of my late mothers accounts with insufficient documents
On the 22nd of July 2023,my husband and I waked in to a standard bank branch at Wonderpark mall. We were there to provide standard bank with my deceased mother in laws documents and inform them of her passing. The service we received was horrible to say the least and very dismissing from the consultants who assisted us. We spent close to 2 hours waiting to be assisted, only to be told that we should have called the standard bank line for assistance. When we got to the front desk, we were asked if we have the full documents in our position which we confirmed and the lady at the front desk asked us to show the documents to her. 1. Death certificate (original documents and certified copy) 2.Letter of executorship (original) 3.ID of the executor (original and certified copy) After showing her the documents she proceeded to request that we sit down and wait for a consultant to assist us. We waited for close to 2 hours and when we were finally assisted or called by the consultant Phenyo Moumakwe /Sibongile Mtshweni, as she did not introduce herself when she called us to the cubicula. She proceeded to say that she is not able to assist and that we should have contacted the standard bank line for assistance regarding such matters. My husband proceeded to explain that we contacted standard bank line on the 21 July 2023 Friday and they instructed us to go to the branch and hand in the documents we had at hand. As we were explaining she proceeded to shrunk her shoulders and say that she did not know what to say because she cannot help. She then called her colleague Phenyo Moumakwe/Mtshweni Sibongile as she also did not introduce herself and proceeded to also be rude and dismissive regarding the matter and explaining that the front desk lady would have not been able to help us because she does not know the process. I then proceeded to ask them, what their process is and only then did they open the system to assist us, then went on to explain that someone had already been to the branch to hand in documents and request for the accounts to be stopped/frozen. When we asked them what documents they received from the person they and explained that they only received a letter from the doj/master of high court with a request for a statement, we asked if they were provided with the original death certificate and the could not answer We proceeded to ask them that before we could enter the branch and sit down we were asked for the above mentioned documents and how is it that someone just walks in with insufficient documents and is still assisted and accounts are frozen and stopped without verification they still could not answer and only proceeded to say we must go to the doj to provide them with our findings which we do not have a copy of the letter that was provided to standard bank by the *****ulent person They also said that they will take a copy of out documents and report this to their ***** department after we questioned them numerous times as to why they proceeded with lack of documents and we will receive feedback within 14 days. We are worried and scared that someone is walking around with *****ulent documents and trying to access our mothers details with banks and other institution and for the standard bank consultants not to take this matter seriously is appalling and to not ask for sufficient information when someone brings such a matter to your attention as an institution is very negligent. I would expect that for someone to proof that they are the rightful owners of this documents they will have to provide an in situation with original documents and copies not just copies of some of the documents. We have been dealing with a lot of institutions and they all ask for original documents and certified copies to authenticate the people proving the documents and for standard bank to just assist without full information is very dangerous and not supportive towards the beneficiaries if the deceased. Considering the POPIA and TCF, I am very worried as a standard bank client that anyone can just obtain my information and my beneficiaries will be left without help, when I pass away. The negative attitude which the consultants gave us was demoralizing and was emotionally stressful, considering the that as a family we are still grieving our mothers death.
120 replies
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