LM
Lebo M
Active since Aug 2023
2
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2 reviews25 months ago
Poor communication and a lack of respect for students' time.
I sent an email regarding my CIMA case study exam and on 18 March Ziyanda Folosi said she would call me, today is 8 April and she hasn't called me. I tried calling them on two occasions but I held on for too long. Now, I have to use my airtime again to call an institution that is sitting with my money - R7 000 to be exact. They told me that they can't refund me my money, I asked them why and that's when they promised that they would call but nothing. In the meantime, I need to book my exams. I'm not impressed by the lack of professionalism at this institution. I must state that I always get the best service from their Sandton branch, but their call center team seems to be sitting in Cape Town and that's were everything goes wrong.
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33 months ago
MTN - dirty dish water of a company. Stay away if you want peace!
Africa's most USELESS telecommunications company!! MTN is refusing to cancel my data contract which came to an end in April 2023 even after Letta Selepe confirmed the cancellation on email! To make matters worse they are debiting more that four times the amount that I agreed to on the contract. Their so called service champions, are anything but champions. They are poorly trained idiots! Who can't help you with anything because "there is something wrong with the system". It's ironic that their CEO Ralph Mupita signed an agreement to help the government with service delivery, really Mr Mupita? How about you sort out the pathetic service in the company that you lead first? I'm shocked to see that they even have a head of customer service, Cornelia van Heerden must ashamed of the work her team delivers. Shooking service! She may as well be a minister in government. I will be visiting their head office soon.
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