N
Naumi
Active since Aug 2023
4
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4 reviews19 months ago
***** case not properly followed
I was ***** by the lady[Lunika] in joburg who is using the same bank as mine. I chat with capitec on WhatsApp to let them know of my situation. I followed everything I was guided to do..from opening a case and trying to get hold of the lady..she agreed to pay back the money once the account is unblocked Later, capitec send me an email saying they closed the case. How on earth would they- but I haven't got my money back. The lady agreed to pay and she was told it will only be blocked for 3 days and afterwards she will continue using as if she didn't ***** me. I feel capitec failed me and no proper followup was made
106 replies
28 months ago
I requested a call b...
I requested a call back from their app and immediately they called me back- and a friendly agent by the name of Afrika Mo***eng assisted me..
129 replies
30 months ago
Cell c
My phone was booked last month for repairs and I was told to not call the branch in Bloemfontein waterfront, until 21 days as will get my device after 21 days- weekends excluded. I only got emails this month, then paid my excess, and was told my phone will start to be repaired on Tuesday while I was expecting to get my phone. I called the branch, their repairs department and got email that says I wait for another 7 to 15 days of which it wasn't our initial agreement. The other agent at repairs told me that the problem was with the branch- where they didn't give me the claim forms..of which I got them this month on the 17th. From 22 September till today..and the agreement was to get it after 21 days excluding weekends..my patience has run out .
0 replies
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1 Star
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