T
Tharia
Active since Aug 2023
3
Reviews
0
Industries
Reviews
3 reviews1 month ago
I would just like to...
I would just like to thank Justine Davids for my my day!! Very friendly, helped me in a matter of minutes!
53 replies
18 months ago
Mark is ************* and unprofessional.
They say buying cheap is expensive, and I should have listened. I saw the bad reviews, and the good ones, I do believe in giving small businesses a chance. Never again after this experience. This is the worst service I have ever received from a logistics company. We had to pay 50% of the invoice amount to secure a collection, which is fine, we don't know them, they don't know us. Build a little trust. Mark was very eager to help, started off with green flags. He rep**** very fast until collection day. First off, I received the invoice with incorrect an incorrect address, he said he saw and will change to the correct address, he did change the address, to another incorrect address. Secondly, we booked for 11am on a Saturday as all parties involved has to work during the week, I flew down to CPT from JHB to ensure a smooth move, it was not smooth, the truck did not show at 11am, Mark sent me a contact number for the driver collecting, and it turned out it was the wrong driver. Mark then ignored calls and messaged when I tried to find out where the truck was. Eventually he said he would get back to me. After numerous attempts to get hold of him, he had a 'personal crisis'. The driver that was the 'wrong driver' then organised another company to come and collect our furniture at 10pm that evening with a bakkie and trailer. The next day Mark was very quick to let me know the collection address is wrong and this will result in the invoice being more than the original invoice. I then paid another amount to ensure we get our furniture. They promised that it would be delivered to JHB that same week Tuesday, surprise! It was not. Again we struggled to get proper information as to when our furniture would arrive in JHB, Mark kept saying he would get back to me. Our furniture arrived a week late. Then, the company that delivered did not want to offload as Mark did not pay them, and they were afraid they would not get payment from him for their services. After resorting to threats of police involvement, they eventually offloaded after hours of standing in our driveway. Mark tried to hold back the process as I paid R150.00 short EFT, and then handed the cash to the guys offloading. There was an issue around every corner. DO NOT USE Staroar Logistics! Our furniture did not arrive in the condition that we loaded on the trailer, and some of the wrapping showed tampering, which means people scratched in our stuff. Do not trust Mark. No matter how good the quote looks, or what promises he makes.
0 replies
33 months ago
Fast, efficient, and...
Fast, efficient, and very friendly! GREAT service!
0 replies
Review Distribution
5 Star
2 (66.66666666666667%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
1 (33.333333333333336%)