IJ
Izak J
Active since Aug 2023
3
Reviews
0
Industries
Reviews
3 reviews5 months ago
Excellent Service
I drive an old Mitsubishi Colt 2.8TDi, I took it to Mitspro for an issue that I was having with the vehicle as well as to have it serviced and have a few additional things done. There prices seem very fair and reasonable and the service that I experienced was top notch. All the issues that I asked them to look at and repair were done. I will definitely take my vehicle back to them again.
0 replies
8 months ago
Excellent Service
I recently bought a new VW from VW Hatfield in Pretoria and I was very impressed with the service that I received. The sales person who helped me was extremely helpful and I did not need to follow up once. Elizabeth was always keeping me informed of the progress, step by step, I have never experienced this level of service before. When my wife and I collected the vehicle we were amazed by the preparation and no time was wasted waiting for anything. My wife received a bouquet of roses and in the vehicle was a bottle of champaign wishing us a happy anniversary. This was the most seamless car purchase that I have experienced.
0 replies
9 months ago
Poor technical service
The after sales service and technical support is pathetic, I have had to struggle on several occasions when I am not happy with the performance of the system. When trying to call the support desk you end up spending in excess of 30 minutes holding on and then only to tell you it's because you are using a UPS or inverter. Today again I have tried to contact the support desk, but when you call it says that the number you have dialled is not available. I have tried using the chat function on the website, but after 20 minutes, still no response other than they will connect me to an agent. I sent an email to MWeb on the 1st of July and got an automated rep**** saying that they would get back to me between 24-48 business hours, I eventually got a response on the 24th of July 2025, 23 days later. I would not recommend MWEB to anyone.
0 replies
Review Distribution
5 Star
2 (66.66666666666667%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
1 (33.333333333333336%)