Active since Aug 2023
some great engineers working for this company
I am a network Engineer and i can see how these guys are taking customers for a ride i believe they deliberately restrict bandwidth to make customers increase their package, look at the below scan I've also connected an azure server in Capetown to run my own speed test and i sent them the fluctuating graphs, the support person sent me on a wild goose chase tried to troubleshoot relevant setting like wifi channels although i was connected to LAN i wish i could show pictures but here below are some results of my testing, think again before going with Web Africa they have Zero skills in their support department and their engineers have some logic to restrict bandwidth | 168-210-4-64.ip.broadband.ddii.network - 1 | 705 | 702 | 3 | 34 | 2838 | 10 | | 168-210-5-160.ip.broadband.ddii.network - 1 | 699 | 694 | 2 | 31 | 2531 | 10 | | google-2.jinx.net.za - 2 | 687 | 679 | 3 | 36 | 2838 | 955 | | 192.178.98.219 - 1 | 709 | 707 | 3 | 36 | 2838 | 955 | | 192.178.73.123 - 1 | 709 | 707 | 3 | 36 | 2838 | 955 | | jnb03s08-in-f3.1e100.net - 1 | 709 | 707 | 3 | 35 | 2838 | 10 | |________________________________________________|______|______|______|______|______|______|
I've had a really frustrating experience with Cool Ideas A consultant actually hung up on me during a call. I've been dealing with issues since February, When I saw that they were billing me for 2 fiber lines, I'd had enough and decided to cancel my contract. But now, it's like they're ignoring me completely. I'm at my wit's end and considering taking this matter to the media to get some attention.
This property company is without a doubt the worst I've encountered. Their lack of understanding of their own contract terms is astonishing. The contract I have holds no weight due to the absence of a signed witness, and to make matters worse, they've made errors with the dates. Adding to the frustration, there's a complete lack of communication regarding the payments I still owe. Acting on my legal advisor's recommendation, I'm reluctantly making payments based on their invoicing, all the while considering the possibility of resorting to legal recourse via small claims court if they continue to neglect repaying what they rightfully owe.
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