MV
Muzi V
Active since Jun 2010
8
Reviews
0
Industries
Reviews
8 reviews2 months ago
COMMENDATION FOR EXCEPTIONAL SERVICE – MR. NKOSINATHI NDLELA (ENPF Claim Ref: 43509)
Dear Sir/Madam, I trust this correspondence finds you well. EXPRESSION OF APPRECIATION I write to formally place on record my appreciation for the service rendered in respect of my ENPF Age Benefit claim (Reference: 43509), which was delegated to Mr. Nkosinathi Ndlela on 19 February 2026. EFFICIENT RESOLUTION The matter was resolved expeditiously on 25 February 2026, whereupon the claim was duly processed and the outstanding balance paid. The efficiency and diligence displayed in the administration of the claim were both commendable and reassuring. PROFESSIONAL CONDUCT Notwithstanding the geographical distance between us (Mr. Ndlela being based in Eswatini and I in South Africa), he conducted himself with patience, clarity, and professionalism. His virtual guidance was measured and precise, and the matter was administered with due care and respect. INTEGRITY AND SERVICE EXCELLENCE No indulgence or special consideration was sought or granted. The resolution reflects the proper execution of duty with competence and integrity. It is both appropriate and necessary that such service excellence be formally acknowledged. I trust the above is in order. Yours faithfully, Muzi Vilakati Mobile: 078 547 0923 Email: muzi.vilakati.ibsolutions@mail.com
0 replies
24 months ago
LIBERTY LIFE GCEO EXCELLENT LEADERSHIP AND CUSTOMER SERVICES
Dear Hello Peter, RE: UNPAID LIBERTY LIFE MONTHLY BENEFITS FROM JULY 2023 TO DATE - MRS IRENE NTOMBI DLAMINI MENTRUP M781317A (CAS-38945-B6J7T1), The above subject matter refers. On 18th April 2024, I escalated this matter to Mr. Yuresh Maharaj, the Group CEO of Liberty Life Limited. I'm delighted to inform you that the GCEO acknowledged receipt of my report, deligated to members of his Executive Office, and resolved the matter on 19th April 2024. Subsequently, my mother has received all outstanding Liberty Life monthly payments from July 2023 to April 2024. On behalf of my mother, I sincerely express my gratitude to Mr. Maharaj, for his outstanding leadership, and excellent customer services. Furthermore, special thanks to Hello Peter for enabling us the platform to ventilate our experiences regarding poor customer services, and also applaud outstanding customer satisfaction reports. I trust that you will find the above-mentioned in order. Yours sincerely, Muzi Vilakati Mobile: 078 547 0923
53 replies
24 months ago
RE: UNPAID LIBERTY LIFE MONTHLY BENEFITS FROM JULY 2023 TO DATE - MRS IRENE NTOMBI DLAMINI MENTRUP M781317A (CAS-38945-B6J7T1),
Dear Hello Peter, RE: UNPAID LIBERTY LIFE MONTHLY BENEFITS FROM JULY 2023 TO DATE - MRS IRENE NTOMBI DLAMINI MENTRUP M781317A (CAS-38945-B6J7T1), The above subject matter refers. Please allow me to use your platform to report this matter to senior managers of Liberty Life. DESCRIPTION OF THE PROBLEM My mother is seventy-one (71) years old. Since July-2023, she has not received her monthly benefits from Liberty Life. The last time she was paid was June-2023. LIAISON WITH LIBERTY LIFE SUPPORT TEAMS On behalf of my mother, I have reported this problem to the Liberty Life Annuities division on a number of occasions. My efforts to find a solution have been so far unsuccessful, I'm being moved from pillar to post, neglected and continuously receiving muted responses etc. (See Document 1, 2 and 3) Furthermore, I have escalated this matter to the Liberty Life Complaints division on a number of occasions, but also experienced very poor customer service; lack of problem solving skills, poor communication skills and frequent out-of-office email notifications etc. (Document 4), Additionally, I have also engaged with Standard Bank Eswatini, and managed to identify the root cause of this problem. (Document 5) ROOT CAUSE ANALYSIS VERY IMPORTANT: Standard Bank Eswatini changed their banking systems, and allocated new account numbers to all customers including my mother. The old and new account numbers for my mother are clearly printed on copies of her Bank statements. (Document 6) WAY FORWARD If it is acceptable to senior managers of Liberty Life Limited, I humbly request that they allocate a suitable resource(s) to investigate and finalize this matter by implementing the following recommended Action Items; (1) change the banking details of my mother on the Liberty Life systems to as follows; Standard Bank Eswatini, Big Bend Branch, Account Number 9110003623591, Branch Code 660464, (Document 6 and 7) (2) make Liberty Life monthly payments for July-2023 to March-2024 (9 months), to my mother's banking details as above-mentioned in Action Item (1), (3) provide proof of payment after successful completion of above-mentioned Action Item (2), SUPPORTING DOCUMENTS Please forward attached herewith copies of the above-mentioned supporting documents to senior managers of Liberty LIfe Limited. They are also obtainable from my Google Drive link below; https://drive.google.com/drive/folders/14DpPT_ewTuug79SV42cKi59N5nZQA0v2 Your favourable consideration of my request will be highly appreciated. I would be grateful to receive a reply. Yours sincerely, Muzi Vilakati Mobile: +2778 547 0923 Email: muzi.vilakati.ibsolutions@gmail.com
53 replies
24 months ago
RE: UNPAID MONTHLY LIBERTY CORPORATE BENEFITS FROM JULY 2023 TO DATE - MRS IRENE NTOMBI DLAMINI MENTRUP M781317A (CAS-38945-B6J7T1),
Dear Hello Peter, RE: UNPAID MONTHLY LIBERTY CORPORATE BENEFITS FROM JULY 2023 TO DATE - MRS IRENE NTOMBI DLAMINI MENTRUP M781317A (CAS-38945-B6J7T1), The above subject matter refers. Please allow me to use your platform to report this matter to senior managers of Liberty Holdings Limited. DESCRIPTION OF THE PROBLEM My mother is seventy-one (71) years old. Since July-2023, she has not received her monthly benefits from Liberty Corporate. The last time she was paid was June-2023. LIAISON WITH LIBERTY CORPORATE SUPPORT TEAMS On behalf of my mother, I have reported this problem to the Liberty Corporate Annuities division on a number of occasions. My efforts to find a solution have been so far unsuccessful, I'm being moved from pillar to post, neglected and continuously receiving muted responses etc. (See Document 1, 2 and 3) Furthermore, I have escalated this matter to the Liberty Corporate Complaints division on a number of occasions, but also experienced very poor customer service; lack of problem solving skills, poor communication skills and frequent out-of-office email notifications etc. (Document 4), Additionally, I have also engaged with Standard Bank Eswatini, and managed to identify the root cause of this problem. (Document 5) ROOT CAUSE ANALYSIS VERY IMPORTANT: Standard Bank Eswatini changed their banking systems, and allocated new account numbers to all customers including my mother. The old and new account numbers for my mother are clearly printed on copies of her Bank statements. (Document 6) WAY FORWARD If it is acceptable to senior managers of Liberty Holdings Limited, I humbly request that they allocate a suitable resource(s) to investigate and finalize this matter by implementing the following recommended Action Items; (1) change the banking details of my mother on the Liberty Corporate systems to as follows; Standard Bank Eswatini, Big Bend Branch, Account Number 9110003623591, Branch Code 660464, (Document 6 and 7) (2) make Liberty Corporate monthly payments for July-2023 to March-2024 (9 months), to my mother's banking details as above-mentioned in Action Item (1), (3) provide proof of payment after successful completion of above-mentioned Action Item (2), SUPPORTING DOCUMENTS Please forward attached herewith copies of the above-mentioned supporting documents to senior managers of Liberty Holdings Limited. Your favourable consideration of my request will be highly appreciated. I would be grateful to receive a reply. Yours sincerely, Muzi Vilakati Mobile: +2778 547 0923 Email: muzi.vilakati.ibsolutions@gmail.com
0 replies
63 months ago
Liberty Group Limited - Thank you for your professional service,
Hello Peter, I trust that this message finds you in good health. My name is Muzi, based in Johannesburg. I'm writing this note to humbly utilize this platform to express my sincere gratitude to Liberty Group Limited for their continued financial support to my mother; Mrs. Irene Ntombi Mentrup (ANNUITANT NUMBER: M781317A). Special thanks to the Liberty Group Limited Annuities Administration Team; Amon Netshifhire and Gugu Hlogwane. I'm so grateful for all their professional and friendly service. On behalf of my family, I want to thank Liberty Group Limited for their kind and generous spirit, most especially now during COVID19 pandemic. I'm hoping that they will continue to provide financial support to other deserving pensioners in their payroll. Yours sincerely, Muzi Vilakati Mobile:078 547 0923 Email: muzi.vilakati.ibsolutions@gmail.com
61 replies
82 months ago
Excellent Customer Service Experience,
Dear Sir, Madam I trust that you are well. I wish to commend Mr. Sifiso Kunene, FNB Swaziland Mbabane branch for excellent customer service and product knowledge. My name is Muzi Vilakati, a Swazi citizen based in Johannesburg. I have a dormant FNB Swaziland account that I seldom use for personal purposes; 62538874729. Early this year, I decided to open an investment account on this account using online banking services, and transferred R10, 000 into the account. With a few months, I used up to money since the monthly interest was very little. However, there was a balance of R1, 000 left on the account that I was not able to access. I then emailed the FNB Swaziland Support team for assistance, however, they were unable to help. They advised me to visit FNB Siteki branch where the account is domiciled. I wasn't able to do that during business hours. I then approached FNB Southdale, Southgate and The Glen Mall branches for help but failed to get assistance, for reasons that apparently "the branch code on my investment account was incorrect/non-existent", therefore nobody seems to be able to access the account from a remote branch. At FNB Southdale branch, the consultant advised me to use their online banking terminals to close the investment account and move the balance to the main account but she didn't know how to do it herself. At FNB Southgate branch, the consultant called Siteki branch, there was a lengthy discussion which didn't help to resolve the matter. At The Glen Mall branch, the consultant refused to help but insisted I should use ATM machines to close the investment account and move the balance to the main account. Eventually, she accompanied me to the ATM machines but she also failed to execute her own instructions. On 26th March 2019, I had a business trip to Mbabane in Swaziland, and had an opportunity to report the matter to another FNB branch. I was assisted by Mr. Sifiso Kunene, he understood the matter, explained the root cause of the problem and managed to move the R1, 000 balance to my account without referring me to the next FNB branch or consultant. I was pleasantly pleased with this experience, and been willing to express my sincere gratitude to the management of FNB for this kind of service. However, there could be many other customers being moved from pillar to post by bank consultants with limited product knowledge and poor customer support services s****s. I trust that you will find the above mentioned wonderful experience in order. Yours sincerely, Muzi Vilakati 078 547 0923
105 replies
108 months ago
Excellent Customer Service & Great Management S****s by CEO of FNB South Africa, Mr. Jacques Celliers.
<p> </p> <p>Hello Peter!</p> <p> </p> <p>Good day Sir,</p> <p> </p> <p>Please allow me your space to report this wonderful service excellence and great management s****s by the CEO of FNB South Africa, Mr. Jacques Celliers.</p> <p> </p> <p>Incident report</p> <p>On 3rd-May-17, I was robbed at an FNB ATM in Johannesburg, I fell victim of ATM card scammers who managed to get my card retained by the ATM and I subsequently lost R3,200.00. I reported the matter to the police, but there was no follow up action to assist or update report on their investigation. I also reported the matter to the nearest FNB branch, they also didn’t provide feedback up until I reported back to the branch about 2 weeks to make a follow up. At the branch I was informed that my request for a refund is rejected. I was blamed for being unintelligent, negligent and naive to the prevalent ATM fraudsters defrauding unsuspecting customers at ATMs.</p> <p>I tried to reason my case but in vain, also requested copies of the ATM footage and audit trail reports but my request was turned down. The branch staff failed to acknowledge the existing security flaws at their ATMs enabling fraudsters to defraud customers off their hard-earned money.</p> <p> </p> <p>Escalation</p> <p>I then escalated the matter to the COE, Mr. Celliers, reported the whole matter and requested a refund. On the next day, I received an acknowledgement of my report from the CEO’s office. The matter was delegated to Mr. Jeff De Wit, a senior manager at the bank. Mr. Jeff was very calm, professional and more concerned about my well-being after this incident. Furthermore, he assured me that the bank will take liability for the fraudulent transaction and welcomed my views and suggestions to improve security measures at their ATMs to ensure that their customers do not experience the same problem. On the next day, I received the refund from the bank.</p> <p> </p> <p>Token of appreciation</p> <p>I hereby wish to express my sincere gratitude to the CEO, Mr. Jacques Celliers for his immediate intervention, the matter didn’t even stay for a day in his inbox! Based on this report, he’s proven to be a great leader, impartial and committed to customer service excellence irrespective of their social status, account profile, whatsoever. I'm hopeful that this incident shall provide lessons for all service providers, business units and management teams. Wishing the directors, management and staff of the bank all the best in their business endeavours and strategic goals.</p> <p> </p> <p>Preventative security measures</p> <p>I’ve submitted a list of action items [unsolicitedbusiness proposal] for consideration to improve security measures at ATMS to the CEO’s office. These security measures shall contribute towards improving security features at ATM Centres and most significantly prevent ATM scammers from attaching foreign objects onto ATMs to defraud unsuspecting customers. These are amongst others the following;</p> <p>1) hardware encryption on ATM components,</p> <p>2) security sensors to detect foreign objects attached onto ATMs,</p> <p>3) security sensors to alert armed security personnel if foreign objects are attached onto ATMs,</p> <p>4) security warning lights to warn customers if they’re foreign objects attached onto the ATMs,</p> <p>5) security closure and reset of ATMs after suspicious fraud transactions to prevent the actual fraud withdrawals,</p> <p>6) SMS pin codes required for high amount withdrawals, consecutive withdrawals, consecutive failed withdrawals, after-hours ATM withdrawals,</p> <p>7) improved ATM error handling to detect fraudulent transactions,</p> <p>8) improved ATM graphic user interface [GUI] or screens to capture faces and pin combination of ATM withdrawals,</p> <p>9) biometric verification pad for ATM withdrawals,</p> <p>10) 24 hours security personnel at all ATMs,</p> <p>11) ATM pin covers [security enclosures like POS machines to protect customer pin or copy of combination by fraudsters],</p> <p>12) card-less ATM withdrawals using once-off pin codes generated using customers cell phone,</p> <p> </p> <p>Summary</p> <p>However this is a bitter and sweet moment for me, mostly bitter for the fact that there are many customers being defrauded at ATMs who do not have the privilege of escalating their complaints. I wish to urge business units staff to refrain from defending their organizations, rather be professional, considerate, empathetic to customers and conduct fair investigations of such incidents. In my case, the branch staff was not considerate of my situation leading to an unfair adjudication of the matter without considering the facts and convincing evidence of the incident.</p> <p> </p> <p>I’m grateful that the matter has been resolved.</p> <p> </p> <p>Warm regards,</p> <p> </p> <p>Muzi</p> <p> ********** </p>
56 replies
110 months ago
Excellent service experience at Engen Parktown Empire road, Jhb
<p> </p> <p>Good day,</p> <p>I want to report an exciting service recieved at this Engen station last week. My car had hit a barrier and impeded my left front wheel. My car couldnt move properly, giving bad knocking noice on my front wheels.</p> <p> </p> <p>I pulled in at this garage, needed some sort of help. One of the attendants helped me, his name is Philani. He organised a tow truck for me which arrived within 10 minutes, he also arranged an metal piece to remove the broken debris preventing my left wheel from tuning sideways.</p> <p> </p> <p>I managed to drive home safely, got so relieved about this experience, he spend over 30 minutes helping me and unfortunately I could not pay him a tip but he never complained.</p> <p> </p> <p>At times he'll leave me to attend other vehicles filling and I thought he would return but to my suprise he came back and arranged a jack and the metal bar from other motorists.</p> <p> </p> <p>Wow...</p> <p> </p> <p>My incident could have been worse without his help, condidering that I'm not originally from Joburg and was thinking perhaps it was my day to be hit.</p> <p> </p> <p>Thank you Philani guy, I hope he repeats the same to other motorists. Sadly I never took his contact details.</p> <p> </p> <p>Thank you Hello Peter for this platform.</p> <p> </p> <p>Warm regards,</p> <p> </p> <p>Moses</p>
56 replies
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6 (75%)
4 Star
0 (0%)
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2 Star
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1 Star
2 (25%)