MV
Matthew W
Active since Sep 2023
5
Reviews
0
Industries
Reviews
5 reviews2 months ago
Lack of Transparency in FNB Personal Loan Process
I am extremely disappointed with how FNB handled my personal loan application and the complete lack of communication throughout the process. For months, the FNB app showed that I qualified for a personal loan. When I app****, I completed everything and signed the DebiCheck, only to be told afterward that I needed to upload an income letter. As a contractor for an overseas company, I do not receive a traditional salary letter. The next day I received an SMS requesting documents with an email address. I emailed them, explained my employment situation clearly, and attached three months of bank statements as proof of income. I received only an automated reply promising feedback, which never came. The following morning I called in and spoke to someone in Loan Applications who tried to help and emailed the validations department on my behalf. Despite this, the next day I received another SMS stating my loan was on hold awaiting documentation. By that time I had obtained a work verification letter from the company I contract with and sent it to pldocs@fnb.co.za with another explanation. Again, only an automated response. Then, without any call, discussion, or explanation, I received an SMS saying my loan application was unsuccessful. No one contacted me. No one explained the reason. No one allowed me to clarify anything. I understand my situation is slightly unique, but your own loan brochure states that self-employed applicants may submit three months of bank statements, which I did. I also consider myself a loyal FNB customer. I have a credit card and a revolving facility with FNB and have never missed a payment on any of my accounts. I have also had a previous loan with FNB which was fully paid off with no missed or late payments. Yet when loyal customers with a good track record actually need help, it feels like the bank simply turns its back on you. What frustrates me most is that I could not speak to anyone about my application, nor request a review or appeal. It felt like my application was just pushed through a system without anyone properly reviewing it. I am asking FNB to explain why my application was declined and to properly review my case with an actual person, not just an automated system.
56 replies
17 months ago
Great, quick shipping and communication.
I ordered my contacts on Friday, expecting a long delay, but was pleasantly surprised when they shipped that same afternoon. They were delivered first thing Monday—just wonderful! I highly recommend them for all your contact lens needs. Keep in mind, not all lenses may be in stock, so it's best to check with them first. Overall, 5-star service!
0 replies
21 months ago
Great Company, Would highly recommend!!
I would highly recommend this company! They do order from overseas, but it took exactly the time they promised. Great commuunication and Paul was very quick to respond and assist when I had a quesion regarding customs. Thier prices are also very competitive and they have a wide range of products. Definatly worth the wait.
0 replies
27 months ago
Excellent, what a nice suprise!
Awesome service! I needed a part for a Macbook urgently, and they were able to ship it overnight for me. I would highly recommend them to anyone needing laptop parts! And it was well priced as well. They are very professional and have great communication.
0 replies
32 months ago
Excellent!! 100% Satisfied.
Excellent shopping experience, wonderful communication when I had a inquiry about my order. Their prices are also great! I would recommend them to anyone looking for tech items.
131 replies
Review Distribution
5 Star
4 (80%)
4 Star
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3 Star
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2 Star
1 (20%)
1 Star
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