BJ
Bertha J
Active since Jun 2010
7
Reviews
0
Industries
Reviews
7 reviews29 months ago
Aan de Wijnlanden housing complex
I would like to share my experience with everyone who is interested. This is my personal review on Aan de Wijnlanden (ADW) estate. So many things have happened over the past 12 months whilst being a resident in ADW estate. I am an extremely unhappy property owner. My basic expectations are just not being met. Let me share some examples: When I moved in, basic safety for residents was not in place and it took the ADW team about 7 months to react to my concerns. PPE for the security team took even longer. I was told that even though the estate is about 6/7 years old, they are taking baby steps (on safety? Really?). Our office staff (2 ladies) who really tries to manage the estate is under enormous pressure, it is crystal clear that two people is not enough to run the estate effectively – nothing is being done about this, no matter how many times we ask. When we as residents/owners have concerns and then attempt to set up any meetings with the developer-trustees, these trustees are simply not available for us who work 8-5pm during the week, they decline meetings outside office hours, and are specifically available Tuesdays 10h30 ONLY. Bear in mind that we have 2 trustees with full time jobs and 2 trustees from the developer (who holds the majority vote for everything). Trustees also do not share any meeting minutes or inform the owners of what is in the pipeline or up for consideration in the estate – absolutely no transparency. I have asked on numerous occasions for information. Nothing received. Currently we have only 4 trustees for 450+ houses. All requests to increase the quantity of trustees were declined. Documents available on our shared platform is outdated. Admin confirmed they had software issues for weeks on end, again, nothing was being done about the matter. Numerous times I enquired about this software issue, I was just ignored. We have a call centre (Help Desk) to log queries via an App, but there are instances where I have waited literally for several months to get some form of feedback on queries, and, some queries were just ignored, still to this day no feedback. Even better: some logged calls were merely closed to get the reported concerns off the radar! The intended Help Desk function on the App is simply not working, due to poor/lack of administration. Tried email comms – this is definitely not working. The call centre (Help Desk) is confidential, but it has come to my attention that some trustee/s happily discuss these confidential matters with other residents , making it exactly clear who reported what. How does this comply with the POPI act, which clearly states that it includes private correspondence? I reported this matter and it was swept under the carpet. I know exactly who said what to whom. So we have trustees on board, who clearly violates the law themselves. How fantastic is this? Warnings and fines to residents are not regulated, issued on a “how do I feel today”-basis, extremely inconsistent. The garden opposite my house is not maintained and the ****s are flourishing. We apparently do not have money for grass and I have to live with that. I was told left-over grass from future new houses might be suitable. When the lawn is mowed, the workers cut around all the molehills and leave it as is. Who checks? Who cares? Last year I reported an overgrown pond, polluted with ****s and reeds, more than 12 months later, nothing done about the issue, total neglect. Some areas of the garden are really embarrassing. And we continue to pay our levies and are assured that the estate’s finances are healthy… When we try to ask questions on the various ADW Whatsapp groups available, our messages are deleted, or you are kicked off groups by admin because they felt like it – no valid reason, no warning, we did ask. I was told to my face by admin that I need to focus on “the positive” and overlook things which are wrong. (Heyy??) Do these staff members even know their salaries are paid from our levies? With these poor attitudes are they entitled to a bonus or an increase? When asking about KPI’s and SLA’s, we are told the trustees will manage that. Trying to escalate matters via suggested channels, is simply not working. My comments on Facebook are also deleted. The ADW team are constructing a misleading perception for everyone outside the ADW walls. Even our internal newsletter is sugar coated. There is a toxic culture at play and individuals are being targeted and victimised if they raise any form of alarm or concern. My biggest ask is if for transparency and consistency. Referring to all my evidence, I can say that the estate is mismanaged, owners and residents are ignored, and the fat cats are smiling at the suckers who invested. And yes, I am keeping record of everything. I will keep reviewing Aan de Wijnlanden on this platform. Hopefully, we can see change for the better. #aandewijnlanden #stellenbosch #unhappyowner #regret
0 replies
29 months ago
Aan de Wijnlanden Estate - Housing complex Stellenbosch
Good day. I would like to share my experience with everyone who is interested. Trying to escalate matters via suggested channels, is simply not working. So. Where do I start my review? So many things have happened over the past 12 months whilst being a resident in ADW (Aan de Wijnlanden) estate. I am an extremely unhappy property owner. My basic expectations are just not being met. Let me share some examples: When I moved in, basic safety for residents was not in place and it took the team about 7 months to react to my safety and liability concerns as an HOA member. PPE for the security team took even longer. I was told that even though the estate is 6/7 years old, they are taking baby steps (on safety? Really?). Our office staff (2 ladies) who really tries to manage the estate is under enormous pressure, it is crystal clear that two people is not enough to run the estate effectively – nothing is being done about this. When we as residents/owners have concerns, and attempts to set up a meeting with the trustees, they are simply not available for us who work 8-5pm during the week, they decline meetings outside office hours are specifically available Tuesdays 10h30 ONLY. Trustees also do not share any meeting minutes or inform the owners of what is in the pipeline or up for consideration in the estate – absolutely no transparency. Currently we have only 4 trustees for 450+ houses – they are not willing to appoint more trustees. Documents available on our shared platform is outdated. Admin confirmed they had software issues for weeks on end, again, nothing was being done about the matter. We have a call centre to log queries via an App, but there are instances where I have waited literally for several months to get some form of feedback on queries, and, some queries were just ignored, still to this day no feedback. Even better: some logged calls were merely closed to get the reported concerns off the radar! The intended Help Desk function on the App is simply not working, due to poor administration. The call centre is confidential, but it has come to my attention that some trustee/s happily discuss these confidential matters with other residents, making it exactly clear who reported what. How does this comply with the POPI act, which clearly states that it includes private correspondence? I reported this matter and it was swept under the carpet. Tried email comms – also ignored. Warnings and fines to residents are not regulated, issued on a “how do I feel today”-basis, extremely inconsistent. The garden opposite my house is not maintained and the ****s are flourishing. We apparently do not have money for grass and I have to live with that. I was told left-over grass from future new houses might be suitable. When the lawn is mowed, the workers cut around all the molehills and leave it as is. Last year we reported an overgrown pond, polluted with ****s and reeds, more than 12 months later, nothing done about the issue, total neglect. Some areas of the garden are really embarrassing. When we try to ask questions on the various ADW Whatsapp groups available, our messages are deleted, or you are kicked off groups by admin because they felt like it – no valid reason, we did ask. I was told to my face by admin that I need to focus on “the positive” and overlook things which are wrong. (Heyy??) Do these staff members even know their salaries are paid from our levies? With these poor attitudes are they entitled to a bonus or an increase? When asking about KPI’s and SLA’s, we are told the trustees will manage that. Factual comments on Facebook are also deleted. The ADW team are constructing a misleading perception for everyone outside the ADW walls. Even our internal newsletter is sugar coated. There is a toxic culture at play and individuals are being targeted and victimised if they raise any alarms. Referring to all my evidence, I can say that the estate is mismanaged, owners and residents are ignored, and the fat cats are smiling at the suckers who invested. And yes, I am keeping record of everything. Follow me for more reviews as I continue to try and make the best of my days in Aan de Wijnlanden. I will keep you updated on this platform by posting reviews regularly. #aandewijnlanden #stellenbosch #unhappyowner #regret
0 replies
88 months ago
Do not trust Remedi Medical Aid
I have purchased a glucose monitor & strips from Clicks (the cheap one with bluetooth). It was not at the dispensary, just in the normal shop shelves. I am a member of Remedi and have diabetes registered as a chronic condition. On the Remedi website both in their English and Afrikaans brochures on page 8, "ALL MEMBERS OF THE MEDICAL SCHEME, with diabetes registered as a chronic condition" gets a glucose monitor. Now, today, they claim the brochure is faulty and they will not pay for my claim. On the telephone, Mr Wessels said that the brochure is only a guide and members should always query the call centre and not rely on their brochure. In the same call he said that they will correct their brochure as he agrees it is faulty and misleading. Note: This call was recorded. Remedi is SKELM !!! Beware! Do not trust them!!!!
0 replies
88 months ago
Vodacom violates consumer rights
Vodacom is not allowing me to cancel my contract. I must phone back in March. My contract expires 03.03.2019. The call centre told me that even though I have logged the call today (giving them a notice of 6 weeks), the "the system will cancel my request" - as I have requested this cancellation "too early" and that "Vodacom is not liable" if my request is not initiated. According to the call centre my contract is still active for 3 months and I must get back to them after 3 months (***). Ref 1-3 ********** 3964 06. How does this work? Do I have to phone back in March so you can bill me for another month? This is a direct violation of my consumer rights - I have a right to FAIR business practises, FAIR services, FAIR dealings, FAIR terms and conditions and it is my right to accountability from suppliers!! Somehow Vodacom thinks they are above the law?? The system will cancel my request to cancel my contract and I must just accept that? Vodacom is of the impression they can keep billing me? Since December I have been pestered by text messages from Vodacom to UPGRADE. I do NOT want to upgrade. I want to cancel my contract. Please take note this is now a public announcement that my contract is to be cancelled on 03.03.2019. It is your responsibility to honour my cancellation notice. I will NOT be held responsible in any way for any other bills. TAKE NOTE: I will hand this matter over to my legal team should Vodacom violate my consumer rights. #VodacomSucks #Vodacomisdishonest #Vodacomviolatesconsumerrights
210 replies
115 months ago
#vodacomsucks GROOT SKELMS
<p>Vodacom, I have spent HOURS on the phone. To date I have not yet received a copy of my upgrade contract. I have asked SOOOO many times, please refers to all the times I have dialed 111 from my phone over the past month. So I said if you cannot provide me with a contract, then cancel my line, so you send me a cancellation quote for R4200!! You are happy to do that but YET NO CONTRACT. According to the Consumer Protection Act, it is my RIGHT to have a contract explaining costs/fees, and billing. I WANT A COPY OF MY SIGNED CONTRACT OR A VOICE RECORDING OF MY UPGRADE FROM THE CALL CENTRE. I KEEP ASKING AND YOU ARE VIOLATING MY CONSUMER RIGHTS. S3-BGG3U-UVD2A. Everytime I speak to a new concultant, my requests are closed as soon as a new person opens a new service request. JUST GIVE ME MY CONTRACT. I have also been block from the FB page, very convenient for Vodacom obviously, I wonder how many other unhappy customers you have which you are also preventing from complaining on this platform... The call centre sucks, promises of "escalation" of my concerns results to NOTHING. AND Vodacom stores in my area are of no help - they are franchises and not able to assist. ????? POOR POOR SERVICE.</p>
56 replies
115 months ago
POOR POOOOR SERVICE #VODACOMSUCKS
<p>PLEASE CAN SOME GET BACK TO REGARDING MY UPGRADE CALL?????? I HAVE MADE SO MANY CALLS TO CUSTOMER CARE, NO ONE CAL HELP ME AND THE ARROGANT CONSULTANTS JUST PUT THE PHONE DOWN. I HAVE BEEN PROMISED THAT SOMEONE WILL PHONE ME BACK, BUT THAT WAS ALSO A LIE. CALL ME BACK, STOP RUNNING.</p>
112 replies
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