LE
Lauren E
Active since Sep 2023
7
Reviews
0
Industries
Reviews
7 reviews2 months ago
Useless. Pathetic. Zero client consideration/service
Over the past year, I have phoned, emailed, messaged Sizwe more times than I can count. All my emails get a reference number written by an autobot, but when I email again quoting the reference number, I just get an immediate autobot reply with a new reference number. NOONE ever ever responds to emails. When I call I hang on for an hour, get to speak to someone who can't help me, and I then get "transferred" to someone who can assist, only for the call to be dropped. So far in a year and a half I have had ONE message response....ONE. I have gone so far as to write reviews on various social media and review sites. When I have done this, I have had a response from Sizwe almost immediately. And not just a message, an actual call. I get to speak to someone. The last time this happened was on the 2nd of February. I wrote a review, I got a call back within minutes, I could not hear 1 word from whoever I spoke to as their background noise was so bad, and they said they would email me whatever needed to be done. I responded within a few seconds of receiving the email quoting all the information they needed from me...and 11 days later not 1 single reply back. Not one. I have emailed the specific person 3 times now, and not 1 single response. Sizwe are a disgusting, thoughtless, useless company with absolutely NO regard for their clients whatsoever. If I had the choice, I would never ever ever even consider using them. I beg anyone considering using Sizwe to ignore their platitudes of customer service and service hands down. They approved a series of 12 therapies for me for a chronic neck condition, of which they didn't pay so the doctor's rooms told me - not Sizwe - that they could no longer accept me as a patient as my medical aid has not paid them. This is but ONE issue I have had. Useless. Pathetic. Zero client consideration/service
212 replies
2 months ago
SIZWE HOSMED is abhorrent
Please tell me how I can get ANYONE from Sizwe to answer my emails and calls? So far this year I have submitted the same email 4 times and each time I get an automated response saying you will get back to me in 3-5 days, and provide a reference number. No response after 5 days so I email AGAIN with the reference number, same automated response with a NEW reference number and the beginning of the 3-5 day saga...and it continues. Sizwe approved a neck and back program for me with the practice involved in their approved clinics. 12 sessions were approved. After the 3rd I was told the practice will no longer be treating Sizwe clients as Sizwe hasn't been paying them. You have breached a contract by approving me then refusing to pay. I have received 4 sms's from yourselves saying "Sizwe Hosmed Medical Scheme confirms receipt of medical claims from Mr Cebo Dlamini for 2025/12/05. Please do not reply to this sms." Firstly, my name is Lauren, not Cebo, secondly...WHO IS CEBO DLAMINI. Why is he claiming on my account for himself? Thirdly, why have you not responded to 1 single email from me stating who this man is, what he is claiming for, and why he is using my account. Each time I have received one of these the date does not match ANY recent doctors or medical visits. Why does Sizwe just outright refuse to communicate with a client's issues? Their constant emails and sms's claiming how amazing they are and what their company offers its clients; asking us to be in contact if there is a problem, yet, I have...over and over and over again...and there is just NOTHING back from them. I went to their "office" to possibly speak to a person who can give me some updates/information...but I was met with an empty room other than a receptionist telling me EXACTLY what I could (and did) read at home, but actually providing me with nothing other than a phone number. Just a shockingly bad company.
56 replies
8 months ago
Useless, uncommunicative company...No one ever responds to queries
I have never in my life experienced any medical aid that is so useless and uncommunicative. I have sent dozens of emails - and just an automated response each time - of we will reply in 3-5 days. Noone ever responds. I have sat on the phone for hours waiting to be transferred to someone who can help me, I never get transferred. Once or twice I have got a response to an email asking for my details and medical aid number so they can check on my email...even thought EVERY SINGLE TIME I SUPPLY EVERYTHING because they always ask the same question...and every single time you reply with the same information that was in the first email, you get an automated email saying they will get back to you in 3-5 days. I cannot, in any stronger words, suggest anyone to sign up for Sizwe as their medical provider. They are a bunch of *******. I have even been to their offices to speak to someone and was rudely told to phone a number because blah blah blah. Useless. I cannot express more highly to never sign up with Sizwe
58 replies
9 months ago
Negligence, lies and outright disgusting service
Firstly, my first email was sent to Skynet South Africa on June 26th, secondly until today, July 11th, not once have I received a single email back, a single response to my WhatsApp messages, not a single answer to my calls. There have been DOZENS AND DOZENS of emails, WA messages and phone calls. Noone has ever answered a single one. My tracking option on Skynet's website stopped allowing me access on the 1st of July...this was also the last time they updated me on where my package is, and what is happening. I ordered through Temu, who I contacted as a last resort. They informed me that on the 8th of July - after Skynet responded to Temu's enquiry - Skynet said that I, the customer, rescheduled delivery - lie number 1. Secondly they said that due to bad weather the delivery is slow. This they told Temu today. This is South Africa...bad weather for 10 DAYS?????? Lie number 2. Also, the departure city and the arrival city are just 1400km apart...it has taken them 10 days to travel that distance, and I don't even know if they have made into Cape Town yet. I could go on and on and on about how atrocious the service is, the lack of communication and the outright lies from them, but all I will offer is a suggestion to be mature enough to just keep a customer updated. I understand that delays happen, this is perfectly normal, what isn't normal is the total and utter disassociation from the issue at hand. Skynet, it doesn't just disappear because you ignore it. They have done nothing to rectify the situation, so I eventually emailed their head office in the Netherlands today to see if I can get ANY response. Let us see what happens. My advice to anyone contemplating using Skynet, just don't. Save yourself some energy...the anger is not worth the company's service.
0 replies
21 months ago
****
Absolute and utter waste of time. The course was entirely nondescript, and no certificate to say you have finished. Complete ****
0 replies
32 months ago
MOST DISCRESPECTFUL, UNHELPFUL, RUDEST CUSTOMER CARE EVER
Rudest online chat support imaginable. Not only did they disconnect by chat with the words "Thanks for contacting us, have a nice day further..." when I questioned them further about what to do, but they did it TWICE. With 2 different agents. As soon as I asked for further assistance because they weren't actually answering my question, they just threw in a "Thanks for contacting us, have a nice day further..." comment before disconnecting me. Not only were they so rude, but their process is shocking and unhelpful. I have a 9 month old laptop, with a BOUGHT extended warranty. The laptop holds no charge and they need to assess it. Not a problem, except they could potentially have it for 21 working days...so in excess of 5 weeks. I asked if I could get a replacement item because I work online and won't be able to work....potentially for 5 weeks, and they said they don't offer any such thing. When I was asking if there is someone who could possible help me out in this matter, I was disconnected. The first time I was disconnected after asking a similar question. So, not only do INCREDIBLE CONNECTION not give a damn about their customers, but neither do they care I forked out a fortune for a laptop which has no battery after 9 months and they will FIX it for up to 5 weeks. A brand new laptop. Full warranty. Full EXTENDED warranty. And not one tiny bit of help. Unbelievable. You guys just suck at customer care
0 replies
32 months ago
MOST DISCRESPECTFUL, UNHELPFUL, RUDEST CUSTOMER CARE EVER
Rudest online chat support imaginable. Not only did they disconnect by chat with the words "Thanks for contacting us, have a nice day further..." when I questioned them further about what to do, but they did it TWICE. With 2 different agents. As soon as I asked for further assistance because they weren't actually answering my question, they just threw in a "Thanks for contacting us, have a nice day further..." comment before disconnecting me. Not only were they so rude, but their process is shocking and unhelpful. I have a 9 month old laptop, with a BOUGHT extended warranty. The laptop holds no charge and they need to assess it. Not a problem, except they could potentially have it for 21 working days...so in excess of 5 weeks. I asked if I could get a replacement item because I work online and won't be able to work....potentially for 5 weeks, and they said they don't offer any such thing. When I was asking if there is someone who could possible help me out in this matter, I was disconnected. The first time I was disconnected after asking a similar question. So, not only do INCREDIBLE CONNECTION not give a damn about their customers, but neither do they care I forked out a fortune for a laptop which has no battery after 9 months and they will FIX it for up to 5 weeks. A brand new laptop. Full warranty. Full EXTENDED warranty. And not one tiny bit of help. Unbelievable. You guys just suck at customer care
0 replies
Review Distribution
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1 Star
7 (100%)