L
Lizo C
Active since Sep 2023
3
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0
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Reviews
3 reviews3 weeks ago
******** Lockout, Electricity Cut-Offs & Abuse of Tenant Rights by AFHCO
I am deeply disappointed by the treatment I experienced from AFHCO during my tenancy. Despite making efforts to engage and resolve matters professionally, I was subjected to what I believe was an abuse of rental management powers, including ******** ************ tactics, being locked out of my unit, and having my electricity interrupted in a manner that caused severe distress and inconvenience. No tenant should be subjected to constructive eviction, humiliation, or pressure tactics that undermine their dignity and basic rights to access essential services and peaceful occupation of their home. The handling of my matter lacked fairness, empathy, professionalism, and proper dispute resolution processes. What is even more concerning is the ongoing delays and poor communication regarding inspections, deposits refunds, and updates to my rental profile on TPN despite repeated follow-ups. Tenants deserve transparency, lawful conduct, and respectful treatment — not coercion and disregard. I strongly urge AFHCO management to review the conduct of their customer service and enforcement procedures to ensure compliance with South African rental housing laws and consumer protection standards. I would advise prospective tenants to carefully consider how disputes and tenant concerns are handled before entering into agreements with Them.
1 reply
15 months ago
Poor customer service
If you want poor customer service be sure to knock at the door of Flexicare. They will debit your premiums twice and not even bother to reverse or refund your money as quickly as they take it. I had a worst experience with the Consulted Named Valencia, whom by far did not care to my fastration as a client.
2 replies
33 months ago
Excellent
Prompt response in handling my crisis By Yesmine thanks alot.
1 reply
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5 Star
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4 Star
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1 Star
2 (66.66666666666667%)