JJ
Jane J
Active since Jul 2010
3
Reviews
0
Industries
Reviews
3 reviews37 months ago
Non-existent appalling service and complete lack of communication for numerous tickets and escalations logged
Their greeting is bright regards. There are no bright regards from me to you Supersonic. I have repeatedly stated DO NOT CLOSE THE TICKETS as this has been ongoing this entire month without resolution. I have had ZERO feedback or contact from the cancellations department from 1 March up until today 27 March 2023. Written cancellation 1 March 2023 Email,phone call and WA line Reference number 10 March SS0006535033 Email, phone call and WA line - Reference number 15 March is SSL01059326 Email - Ticket # [SST098313] 24 March Email and SM -27 March 2023 I am ESCALATING for the 5th time and taken to social media now!! For privacy purposes, I will not state the names or email addresses of the agents I have been dealing with on this public platform. I need confirmation that you have released the line since 31 March is the last day of my notice period. You need to urgently provide me with a cancellation reference number today. Today on 27 March 2023, I am ESCALATING this same cancellation for the 5th time. Extremely unhappy client. And as stated in my email last week, since no one has contacted me from the cancellations department in the last 27 days, I am now taking this to social media. I am also going to take both this issue as well as the refund owed to me (see communications 28 February 2023) to the Ombudsman as well. I am totally appalled with the complete lack of communication and shocking non-existent service. Does no one read these emails?!!! You simply close the many tickets and many reference numbers but don't actually read the emails, action anything or bother contacting me.
212 replies
39 months ago
I would like to write a review about King Price Insurance: I haven't even started my policy yet but have had the most amazing service from King Price
I would like to write a review about King Price Insurance: I haven't even started my policy yet but have had the most amazing service from King Price. Thank you!
73 replies
40 months ago
Dirty facilities and racism
The worst experience ever at a spa: - The change room toilets had so much rust and were not clean. - The seating in the change room was visibly dirty, it seems the upholstery hasn't been cleaned in years - There was only 1 hair dryer - Some of the jets in the jacuzzi weren't working. - The pool had a lot of dirt in it, especially the floor of the deep end and the ledge seat along the side of the pool - The steam room wasn't working - During the 60 minute massage the power went on and off multiple times which was the opposite of relaxing as the lightung changes from dim to harsh bright overheard lighting and back again about 6 times - They got my food order wrong - The tissue box in the change room was empty My daughter and I were welcomed warmly by front desk and booked in for our treatments. I returned from the bathroom to find her being attacked by an old lady at the pedicure station. Apparently she's one of the owners, and had also come to get her nails done. She didn't have the professional courtesy or manners to wait until I arrived to address the matter with myself as the adult, but instead chose to drive my daughter to tears demanding to know her age and shouting at her that no under 18s were allowed. I stated that at no point were we told she's not allowed to have a Mani or that it was against the rules. Otherwise we would have left in the beginning. She then went on to say there's often naked men wandering around. I stated the fact that the place was completely empty except for us but if they had told us it's a nude facility, that I wouldn't want to be there myself either. I asked what her solution is since they already started her nails and that the place was empty despite it being Christmas week. She refused to let her finish her nails and asked us to leave. I told her it's her place so we'll respect the rules and leave but that it's been an extremely unpleasant experience. She didn't care. She carried on having her nails done. The manager was lovely and apologised to us profusely. Apparently other children have been allowed before, but they were white. So, very sadly, it's a race issue. We also had other the******s come after us to apologise for the traumatising experience and who also confirmed that there's institutional racism at this so called 4 star hotel and spa.
132 replies
Review Distribution
5 Star
1 (33.333333333333336%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
2 (66.66666666666667%)